Omni Royal Orleans

Enjoy the location and friendly staff! Amenities are nice, especially the rooftop bar and pool. I would recommend staying here, just don’t eat here. Ever. I’m from Minnesota and this place can’t make an Oyster Po-​Boy. I get ones better at home. Also had the gumbo… or motor oil. not sure. eat anywhere else.

This Hotel is one of the reasons I had an amazing time in New Orleans. This beautiful historic building is dripping in marble and is an architectural wet dream. We had a beautiful view of courthouse and I spent every morning doing laps in the rooftop heated pool.
I have to say it’s central location was perfect for my first time in the city. I was able to walk to everything. And the trolleys are a short walk if you wish to venture into the garden district.
Service was the most polite. Everyone was ever so helpful. I will always stay at the Omni Royal. You have stolen my heart

This is my favorite place to use the bathroom in the entire French Quarter. Also, when I’ve had enough I can get a cab back to my hotel usually leaving the rest of the group to do their thing.

I chose this hotel because I am such a fan of the Omni Parker House in Boston. I could not have been more disappointed by this location. It all started by getting a call 3 days before the start of vacation stating due to a mix up with the reservations I would have to change rooms halfway through our stay. Moving rooms with 2 children midvacation is not easy and is an extremely stressful way to spend part of your vacation.
We checked in extremely early, and I mentioned such to the agent. She assured us she would put a rush on cleaning our room and it would be ready before 1:00 PM. My family and I went out for lunch and returned at 1:30, the room was not yet ready. We were told by 3 different employees that the room would be ready in minutes. We wasted 2 hours waiting for the room to be finally ready. So much for being a black card member with early check in abilities.
Then came room change day. They assured me that we could remain in our current room until the new room was ready and they would bring our bags straight to the new room. Needless to say at 2:00 PM we went back to our first room after staying at the pool for the day, and we were interrupted in our changing by the maid who was there to clean, even though our new room was not yet ready.
Finally we went out, and the promised text and/​or call for when the new room was ready never came. We arrived back at the hotel at 4:15 PM that day to find out our room was indeed ready, and were shocked to learn our luggage, including several thousand dollars in electronics, were waiting, unattended, in the lobby, and were not moved directly to the new room as promised.
During the confusion of our move a battery charger was left in our original room. I have now been in contact with the hotel 3 times, and over 24 hours has passed and they have not even checked the original room for the charger, which is for our camera. So family memories are being captured in low res on phones instead of properly.
The worst part of this trip is the Royal Orleans Staff. Each person I have spoken to, other than the maid who interrupted us, has been indifferent, uncaring, and non-​empathetic. Each and every person here need to be reminded they are in the «hospitality» industry and go to Boston to train with the Omni Parker House staff, as they go the extra mile each and every day.

Spent 4 days to celebrate a wedding. The facilities are very nice and the room was comfortable and in good condition. The service was friendly and attentive. Not sure if I would pay regular rates but wedding rate was fair.

This hotel lives up to Omni’s reputation. Just stayed 5 days in a second floor courtyard room. Yes, the room is small, but the acess to the outside is fantastic! We had our coffee there every morning. The location of hotel is fabulous, between Royal and Chartres, walking distance to everywhere. The housekeeping staff is totally on task, the WiFi worked perfectly and everyone who works at the hotel is so welcoming and gracious from checkin to checkout!!!

Overall, it was a nice place to stay.
The bad: They gave us the smallest room (maybe bc we booked through Priceline) and our view out our window was a wall. Definitely cramped for 2 people but thankfully, we weren’t in our room very much. The shower leaked through the door leaving our floor wet. And the guy who answered the room service phone was very rude to my husband. Lastly, we were told at check-​in the wifi was complementary. Well, it should be bc I couldn’t get on it for more than 10 secs before it stopped working. My husband had a little bit better luck staying on but he said it was super slow. Then when checked out, they tried to charge us for it. After our appeals, they didn’t charge us.
The good: the hotel is nice and well kept. The service (except the room service telephone guy) was great. The food we ordered through room service was pretty good although it was very basic. The valet and bell hop guys were super nice and helpful. Our room was clean and when we called for towels, they came within 10 mins.

We booked this trip and researched the internet for a quieter, off the main area so to speak… The Omni was the best choice by far and was so perfect… I myself am very hard to please but when a bellhop is ²⁴⁄₇ helpful and doesn’t look like he is only working hard but truly loves his job it shows… Service here was on point for me and that is huge !!
Our room was small but that was fine because it was that type of hotel and we knew that, we stayed in 708 and trust me the top of the hotel was excellent, very happy being up there… the observation deck was incredible!!!
Location is key in the french quarter trust me this can make or break you trip, very important and we nailed it here at the Omni, everything was located perfectly from us… Never a dull moment for a city that is ²⁴⁄₇ party so to speak, our tours either picked us up front door style or started at the corner, obviously for a reason, again all about the service for the buck… you pay here but you get treated as you should top notch…
Food and bar were excellent. Had drinks twice and breakfast once, all very good. we really didn’t want to drink and eat here but very pleased we did, room service was as it should be room service quality
Over all experience… don’t bring a car, use über, hotel booked all our tours, maybe spend the $$$ and get a better room that would have made it even better, and tip well they deserve it
Thank you Omni

I love it when a hotel this luxurious doesn’t pretend to be pretentious, treats you like family, and appears thrilled to have you there. Even the receptionist at the front desk made us feel guilty (in a good way) about our stay, asking us «Aww, you’re only going to be here for one night?» Even the ladies serving free champagne to us welcomed us back after our shopping trip around Bourbon Square. You feel genuinely happy to be in this hotel stay and so do the employees.
If you’re with your SO, the rendezvous package is definitely worth it. It’s an extra $ 70 onto your reservation but it comes with valet parking (already $ 40). This comes with a lovely gentleman who deliveres champagne and frozen chocolate strawberries delivered to your room around 3pm. Then a nice lady will come around 6pm and turns your bedsheets, replaces your towels, takes your trash, and leaves complimentary water for you. In addition, they e-​mail you ahead of time so tell them what the occasion is for. My SO and I were celebrating 6 years of being together, so they delivered a card that wished us a joyful 6^th year and everlasting love. If this doesn’t fill your heart with warm bubbly feelings, you don’t deserve to stay here.
We got the balcony view. It’s significantly more expensive than their ordinary rooms but absolutely worth the price. The view is gorgeous and it makes finding your hotel again so much easier when you can point to that beautiful balcony and say «that’s where I’m staying.»
This is the kind of hotel you want to throw down the extra $ that you don’t have but you’ll figure that out later. I can’t imagine wanting to stay anywhere else after being here.

The Omni Royal hotel was perfect in every way. There is no reason to use Airbnb when you have luxurious and convenient hotels like the Omni. Here’s why:
— The price we paid was comparable to Airbnb prices for a private house. Airbnb isn’t that much cheaper.
— The Omni Royal is smack in the middle of everything. It’s right on Royal St for all the boutique shopping. One block away from Bourbon St. Close by Canal to take Street cars.
— It’s surrounded by most popular restaurants
— The maid service was on point.
— The shower head is so strong, it’ll rip off your skin. (Said in a good way). It’s soothing.
— Once you lay down on the bed, you’ll fall asleep like a baby as the comfortable mattress and silk like bedsheets knock you out.
— There is a gym to help you burn off the calories of the non-​stop eating.
— There is a big heated pool upstairs.
Omni would be my first choice for all future NOLA stays.

Nice hotel in excellent location; you can walk to all major spots from here. The suite was missing a few items but was still clean. It doesn’t have any shops or much to do in it, and is more for older folks.

I love this Hotel. Very friendly staff.
Coffee and juice is delivered to your door in the morning.
Great location in the French Quarters, you can walk to everywhere

LOCATION LOCATION LOCATION– Sucre, The Napaleon, NOLA, the café beignet,
Bad things– very small ridiculous bathroom. Hear

We had read the rooms were small so we expected it. The décor was very elegant. the beds were very comfy and the location was excellent. We had to put our bag on top the armoir and we bumped each other alot getting ready because it was a small room. I was good with it though … the price was right and the hotel was beautiful.
The roof top area is worth seeing. The view is lovely but we didn’t try the pool. I hear they give you a complimentary bottle of water or some free drink … we didn’t ask about it and didn’t recieve it… soooo you might want to. But we really enjoyed our stay … we knew we were going to be running around alot and not in the room much but when we crashed there at night… the bed was VERY comfie and the room was lovely .
my only disappointment is they change for wi fi … but nothing huge.

My wife and I received some VERY romantic turndown service during our honeymoon at the NOLA Omni Royal. After speaking with the manager about not receiving half of the «romance» package we paid for including the turndown service (instead of just apologizing and making good the manager did her best to throw blame around), the staff really pulled out all of the stops on the next night of our stay and not only ever so slightly folded the top sheet of our bed but also went through the trouble of rearranging the throw pillows. You shouldn’t have, Omni Royal. No promised music. No robes. Room service tray still on the floor. We had to ask for the bottle of champagne included. Romance.
The beds were comfy and the location is second-​to-​none, but they dropped the ball on just about everything else. Service was completely forgettable from check-​in to check-​out with the exception of the bar downstairs.
The Omni is fine if you just need a place to sleep but choose elsewhere if you want your stay in New Orleans to be special.

My review is based on my experience here as a bride and as a guest.
We booked rooms here for myself and bridal party to get ready. The rooms we rented were used specifically for this reason; there’s no beds or furniture, just chairs, mirrors, bathrooms and a balcony. These rooms were awesome. They offer add-​ons that can get expensive, such as their food and champagne bar, but you can also bring in your own stuff. We got the champagne bar and it was so worth it. They had attendants refreshing it constantly, plus fresh fruits and juices to make different types of mimosas.
As for staying there overnight, it wasn’t that great for the price you pay. The shower leaked all night, despite calling to have it fixed, and there were also cigarette butts left on the balcony from the previous guests. When telling management, they were hardly apologetic. Housekeeping also banged on our door at 6:30 am… the day after our wedding.
On the plus side, the rooftop is breathtaking and includes a pool, bar, and amazing views of the city.
If I could just rate the rooms, I would give it a 2 stars probably. For the price, I would have expected a little better service. Everything else was great though.

I stayed there for 3 nights end of May 2013, and I fully enjoyed my stay.
Pros:
— Lovely upscale hotel with friendly attentive staff.
— Nice, clean, comfortable, and luxurious room.
— Great location in the heart of the French Quarter, 2 blocks off Bourbon st. (so, it is quieter.)
Cons:
— Small rooms.
I’ll definitely be staying there again.
Five Unilocal

We recently stayed here for two nights, and would never ever think of staying here again. Nor would we ever recommend this place to anyone else.
They had a doorman here, but no one to even offer helping take our luggage up the entrance staircase. Our room (#670) was easy to find, and looked really nice; if quite a bit smaller than the room we had at another (Omni) hotel in New Orleans. Especially for the price.
Our first night here, we went to bed a little bit after midnight. Not long after we layed down, some jackass of a man started carrying on outside of a room across from ours. He was banging on the door, yelling at who was supposed to be his wife in there. He was threatening to kick the door down, and hurt her. We were a pretty freaked out so, we called the front desk to let them know what was happening. Not long after, we hear someone from hotel security trying to reason with the guy. It sounded like the guy actually went at the security man… we heard the security guy yelling «woah woah woah!» Eventually, things quieted down. We stupidly assumed that someone escorted the crazy guy to leave the hotel.
The next morning, we awoke to a note under the door. The paper was a typed apology, from the hotel security office. Attached to that was a coupon for one free meal at the prime rib house. I was a little baffled by this, because the hotel knew that there were two of us staying there. Under the door was also a billing statement that was meant for a different room.
We went to the front desk, and I let the lady named Shari know about everything. She proceeded to give us a card for a $ 40 credit for food/​drink at the hotel. Seeing as we were set to leave the next day, we decided to save the credit for an early breakfast. I was pretty shocked to learn from Shari that the guy who started the ruckus the night before was allowed to stay (two nights), with a warning.
Big mistake on our part, for saving our hotel credit for the morning we were leaving! About 6am, we started calling to order breakfast. The phone rang several times, but no one ever answered. We finally decided to walk down, and see if someone at the front desk could help us get breakfast before we left. The only way the guy (young, wore glasses) at the desk could have possibly been less helpful, would have been if he wasn’t even there. We explained our situation. He proceeded to dial the kitchen, then get this… he handed US the phone! We asked the kitchen about breakfast. They said minimum 30 minutes for any food. We had to leave without using our $ 40 credit, without breakfast, and without ever ever wanting to stay here again, nor recommend this place to anyone. Just the WORST hotel experience ever. Oh yeah, this all happened during my birthday weekend. Talk about a letdown.

«Luxurious, plush and elegance all-​in-​one». It was a treat to get a chance to stay at this NOLA French Quarter gem. I wish we could have stayed longer, of course. Check-​in was easy, the bell desk helped up with our things and we were in our rooms in less than 10 minutes ready to settle in for the night. The view was lovely from our room and we were walking distance to other popular destinations in the French Quarter. Oooooohhhh, the beds, I could have buried myself in the sheets and the pillows for the entire day and just veg out. Yes, that was how comfortable they were. The room we were in did not have a bathtub, just a shower, but I am not complaining because there was running hot water! The room looked upgraded with new fixtures and was CLEAN! I loved the little touches: mouthwash, cotton balls/​swabs and pillows galore! Why only 4-​stars? In-​room Wi-​Fi… why do we have to pay for this? A little archaic, don’t ya think? They offer free Wi-​Fi in their lobby area, so why is it not offered in the rooms for free? Having free Wi-​Fi is very important for many these days, especially when you already pay an arm & a leg for a room!
The common areas of this hotel is grand though and very relaxing, even for a passerby. On weekends, they have complimentary champagne in the lobby, which is offered to anyone that enters/​exits lobby. Love that touch! Valet parking only is available in the hotel.
When booking NOLA hotels, keep in mind that weekend rates skyrocket! So, book early, if you want a room here. They were booked solid for the weekend we came.

Location Location Location!
This hotel is located in the french quarter and VERY convenient to all of of the interesting spots in this area. While getting in from the airport is quite a challenge, once you are here, you are free to walk everywhere.
The room itself was fine. A little smaller and older, but that is how most older hotels are built which is fine. The rooftop pool and view is another great thing that you can enjoy in this hotel during the day or night.
This is one of the best locations as it is just about 3 blocks away from all the good eats and bourbon street. We also walked from this location to a saints game and it was not too far at all!
Would recommend staying here and it would be my first choice if staying in the french quarter!