New Orleans Computer Repair & Service

Fixed my laptop quickly and without any problems! He even gave me a discount.
Much faster than if I would have gone to the Apple Store.
Thank you!

The owner is a genius and a good guy as well. He got all the pictures off my phone I thought were gone forever. Mr. Monaco is worth every penny.

I know this place on Carrollton is closed, but this guy reinvents himself, so be very careful. Dealing with him, whatever his name is, is a nightmare. I am pretty sure he is the person making the smart alec replies on this Unilocal site.
I dropped my MacBook off in April, and by June he was so rude and kept putting us off, telling us to call back, make an appointment, call back after 5, etc. No repair work had been done on my «express service» repair. He was very mean and condescending on the phone everytime we called, and he told us mid June to come and pick it up. Of course it was in pieces, and when we questioned why he was returning it in this condition he snatched it out of my hand and told his friend in the cowboy hat, his «enforcer» I guess, to disassemble it and take the keyboard out right in front of me. He had a velvet rope that blocked access to the back, so I had to plead for my laptop as my husband was dialing 911. The whole thing was BIZARRE.
I walked to the door to talk to my husband and as soon as I stepped near the threshold he slammed the door on me and locked us out with my laptop still inside. We stood there in shock and waited for the police to come. When they came they said they had been called there on him many times. When he was questioned by the police he had no answer for why he snatched my laptop and returned my property in that condition, and why he took so long with what he said was a 1 week repair that turned out to be more than 2 months and still not done. We filed a police report.
Soon after, I noticed the signs were down and he was gone. He may have some talent in fixing computers, who knows, but something is terribly wrong, and it makes him unable to deal with the public. Be careful, he will reopen somewhere as he has done in the past. He is very nice at the first visit, when you pay the deposit, then he turns on you just as the others have said. He WILL rip you off so watch out.

So this business has been bought out and is now located on freret st. I work on Freret and got to talking with Jason, the new owner. I told him about my experience with the previous owner (you can read about that in my first review), we chatted about the previous owner for a bit and went our separate ways. Next time I see him, he tells me that he’s going to fix my computer FOR FREE. Whaaaaat? Yeah. This man is amazing. He s super sweet, and just one of the nicest people I’ve ever met. Jason even showed me (within minutes) what exactly Al and his technicians did to crack my screen (they basically tore my computer in half and made it look nice on tHe outside).
So anyways, I highly recommend that you go to this business now that it’s under new ownership. Please, Jason deserves recognition.
Oh, did I mention that I’m writing this on the iPad that he let me borrow while he fixes my computer?! Seriously! I cannot believe what he’s doing to rectify the old owners mistakes. Go throw your money at Jason. He really deserves it.

DO NOT GO HERE. They are scam artists. They charged me $ 300 and kept my computer for months and never did any repairs. When I finally came over to pick up my computer his buddy claimed he had bought out Al Monaco and refused to refund my money. They are liars and crooks. Avoid them at all costs

I’m sorry to see more people are experiencing this loser rip-​off business. I wrote a post about my experience years ago… I’m happy to say as someone who works in SEO, there’s always a way to get the truth out.
A simple search for Mr. New Orleans Computer Repair Guy — And the truth is there. I noticed a lot of their responses to complaints are lame, and they blame the customer.
LOL now that’s enough evidence to make sure people know the truth of dealing with this business.
PS here’s my article in case you wanted to read about my experience.

I went to this place around Jan. 2013 when it was called Apple Repair Shop. I wrote a very lengthy and positive review back then from my experiences there. Basically my entire screen broke and he replaced it much cheaper than Apple would have. I did mention in my last review that it seemed he glued the screen back on, which I thought was unconventional, but it worked fine! Then a few weeks ago, after 1.5 years, the glue finally wore out and the screen started coming off of the casing. My husband and I made an appointment and went in today and he superglued it back on within 3 mins and did it for free! Screen is no longer falling out and looks great and it was really nice of him not to charge and to just get it done right there. We googled when we got home and apparently superglue is fine to use.
I still don’t understand how some people are having bad experiences here. I genuinely am surprised since he is really nice and funny and we were all joking around while he glued it on. I’m sad to see so many people having issues with him and I think I mentioned last time I wouldn’t have gone had I looked at Unilocal first. But I would recommend from my experiences with him.

Out of desperation, on my way to purchase a new, cheap computer at *cough* Walmart, I Googled Computer Shops, and this loser came up. I made an appointment for an hour later, thinking that I could maybe get something a little better, and, well, WALMART. I paid $ 299 CASH, was assured it was a good computer, even if filthy,
What a joke! It wouldn’t download a search engine, virus protection, NOTHING, and by the following day, wouldn’t even turn on, without wiggling the cord.(The very thing that they don’t want to warranty). My friends husband looked at it, and said NOTHING had been done to it, and as a matter of fact, The Computer DOUCHE was trying to literally clean it while I was there, with a Magic Eraser. The previous owners info and parts of profile were still there, even after some things had been deleted by ”The Computer Douche” Shout out to WALLACE, What up? I feel like I know you. The status right now is that I have been trying to get them on the phone, to make an appointment, to get my money back, that I desperately need to buy a new computer… stay tuned.

DO NOT USE THIS BUSINESS. We brought him a tablet to repair and he said it would take a couple of days, that was in July 2013. His voice mail is always full and although Id made appts like he requested the tablet was never ready. On yesterday 2÷11÷14 he returned to me an open tablet that was not repaired and would not refund the $ 75 deposit.

I bought a tablet a month ago and the screen went blank and would not do anything. I had purchased it from Best Buy and they refused to help because I had taken off the back to try and remove the battery to reset it. The Geek Squad would not even look at it even though I had offered to pay for it. I went to Mr. Monaco and he had it working in 15 minutes and I was on my way. Would do business here again.

DO NOT GO HERE. I have never written a review on Unilocal before, and in the future I will be more cautious to check Unilocal reviews before giving anyone my business. If I’d done my homework I could have saved myself some agony because it’s very apparent from the reviews that this company is not legit. The owner is a crook. And the location is a run down house. I was by myself as a woman and he got quite angry at me because he put ram in my computer which I had not asked for. When he wanted to charge me $ 100 to take it out, I refused to be taken advantage of and he turned hostile. Finally he went to the back, took it out and returned my computer to me and it did not work. When I told him it didn’t work, he told me it wasn’t his problem.
I felt scared and trapped and he had all my personal information on my computer. It was only when I phoned my husband and had him come to get me and when I agreed to pay for the ram, that he took my computer back and opened it up again and miraculously he got it working.
Do not trust him, do not go to him. He will do more harm than good.

The battery on my iPod classic died, so I did a Google search for New Orleans iPod Repair, and this place was the first result, and closest to where I live. They require you to call to schedule an appointment. I called, left a message, and got a call back in a day and explained that I needed a battery replaced on my iPod classic. He told me it would cost 70 bucks to do this repair, and we schedule a time for me to drop it off.
I took it there, signed some forms, gave them my iPod, and paid the $ 70 with my debit card. The guy told me it would take a 3 – 5 days to fix. The moment I walked out, I felt a little off about the experience – I just gave someone my iPod and $ 70, and I didn’t even have a receipt or some kind of claim slip.
A week passes, and I haven’t heard from them, so I call – no answer. I leave a message. A few more days pass, I call again, and get a hold of the guy; they haven’t completed the repair yet, and when I ask when he thinks it’ll be done he tells me, «next week sometime.» I wait another week, and call back, no answer. I call back the next day, no answer. I call back a third time a few days later, and they still haven’t completed the repair. This time, I tell them I want to come pick up my iPod, and get a refund. The guy agrees, and I eventually make it over there to get my iPod, but he’s unable to give me a refund on my card with the square app he uses to charge people. He tells me he needs to call them to figure out if he can do that.
I take my iPod and leave. I’ve called and even gone there a few more times to ask that he simply write me a check for the refund, but he had another customer there and he told me to «just call him, because he has to deal with this right now.» I guess he couldn’t take a minute to stop what he was doing and write a check. I finally got him on the phone once and told him to mail me a check at my address; he tried once again to tell me to call him back to give him my address at which point I told him why doesn’t he just write it down now that we’re on the phone – he got an attitude like I was wasting his time trying to make him write down an address (how long could it possibly take?). I still haven’t gotten a refund.
Basically, I paid them $ 70 to hold on to my broken iPod for three weeks. Wish I would have seen the reviews online before I ever came here. Waste of time and money.

Damn! So much hatred for the embattled Mr. Monaco. These stories here are pretty awful. If I was searching for a computer repair place on Unilocal,I would certainly avoid this place. However, I began taking my computer issues to the old location on St. Claude because it was a couple of blocks from my apartment. Upon seeing a wine cooler (refrigeration unit, not Bartles & Jaymes) stocked with Jameson as part of the minimal décor, I figured I’d like this place. Al and I shot the breeze and a bit of Jameson as I explained my computer issues. A couple of hours later, I had a properly functioning computer and a mild buzz. I’ve been bringing my computers to him ever since. He’s never overcharged me. In fact, the last time I visited his shop (on Carrollton), he laughed at my lack of computer knowledge after discovering that the reason my computer was so slow was that I had an overabundance of programs running on start-​up. He cleaned those up without charging me and gave me a ride back to my apartment riding with the top down and Motley Crue blaring from the stereo. Suddenly, I was back in high school sneaking out to pick up my friends and get drunk flashing the goat horns to frightened motorists. I can’t honestly say that he’s ever ripped me off or physically assaulted me. I think I might remember that. As far as rudeness goes, I didn’t find him to be rude, just eccentric in a manner that makes me appreciate the general weirdness of living in New Orleans. He’s certainly an odd cat, but I can relate to that. If you believe that service professionals should be dripping with obsequious pandering while jumping over their desks to lick your almighty wallet, Al’s not your guy. But from my experience, if you treat him like a person/​neighbor, he’s perfectly capable of returning the consideration. And most importantly, my computer works fine after each visit.

I took my computer in to have the Motherboard replaced. I chose the «slow» service. He had my computer for 2 months. I got it back, the wireless card and sound card wouldn’t work. I took my computer back. He had it another two months. He also had my money. I started calling. No answer. I drove by, knocked on the door, no answer. I stopped by one day and some weirdo girl answered the door and acted like I was going to harm her. I asked where the repairman was, she couldn’t answer the question. Finally got him to come to the door, after he had ignored my calls and messages. My computer was still sitting there, he hadn’t touched it. This is four months of waiting to get my computer back. He hadn’t even repaired it. I took my computer to someone else, and get this, the new company said it looked like HE HAD NOT EVEN SWITCHED OUT THE MOTHERBOARD. Please, do not use this «company». If you use them, you will be severely disappointed and robbed of your hard earned money.

this guy had my computer for three weeks the first time, charged me $ 400 to fix the issue, which was only partially fixed. i brought it back to him (stupidly), and it’s been almost 5 weeks with no answers. i spent the majority of the semester in the library using their computers because of this jack ass. now he has stopped picking up my calls. caution: he will be nice at first, and exactly what you expect from a computer repair guy. then, he will make excuses for his lack of professionalism and proper time management. looks like i am going to have to go pound on the door to get my computer back. and i am going prepared to call the cops.

This guy Al is a scam artist. He had my computer for 3 months before I got it back, and it still isn’t 100% up to par. I just learned yesterday a friend of mine is currently being screwed over by N.O. Computer Repair, they’ve had his laptop for a month. They’e not BBB accredited so no one can report them to to the BBB. Awful, do not support them.

TERRIBLE. DO NOT USE THIS COMPANY. I am actually going to report them to the BBB and have filed a claim with my credit card company to retain my deposit money. For starters, the person who owns it is rude and unprofessional. He told me he would have my computer repaired the following week (within 7 days) but I literally had to pull teeth to get him to give me a ballpark estimate. Even then it was a very wide range: $ 100 – 300 on top of the $ 85 deposit. I called the following week and it wasn’t ready. He hadn’t even looked at it. I called the following week only to be put on hold for ten minutes. When the guy got back on the phone he told me I needed a new motherboard. I told him we had already established that. That’s why I brought it to him in the first place and he was supposed to have fixed it two weeks ago. I told him I would be coming to pick up my computer and expected my deposit back since he hadn’t performed any work on the computer. He hung up on me. I went to pick up my computer and it was given back to me in pieces. Including missing keys from the keyboard. He is a young, rude, unprofessional person and I would not trust him to fix anything!

Unbelievable. Do NOT take your computer to this place under any circumstances. It is by far the worse computer repair company I’ve ever experienced. My netbook was having some issues but when my husband went to drop it at our usual computer repair place, it was closed. However a house on Carrollton put up a neon apple in its window so we assumed they had moved. But no, this place was the opposite of our usual friendly, inexpensive place. It was infuriating.
My husband went to drop it off for me as I work full time & wouldn’t have a chance to do so myself. The guy who owns this place, Al, asked him what was wrong with it. My husband replied that he wasn’t sure, maybe the battery? Only my husband has a slight accent. Al rudely asked him to repeat himself several times & gave him a hard time for not knowing what the issue was. Ever seen the TI guy on SNL? Because Al is pretty much him but angrier. He charged an $ 80 deposit and said he’d call.
I received a call from Al, about 8pm last night, about a week after it had been dropped off. He said it was a software issue that would cost us $ 100 to fix. $ 100 on top of the $ 80 we had already paid. The 2 other repair places we’ve taken our computers in the past never charged an estimate fee or any repairs over $ 100. This guy wanted twice as much! I declined & went to pick it up today.
Here’s where it actually gets worse, like really awful. The door to the business was open so I walked in. The smell of old, unwashed dog was unbearable & the place was filthy. Immediately 2 huge dogs came running at me, one of them continuously jumping up on me. I called out & waited bit there was no one there. So I called him from my phone. He answered, «Hello, who is this?» I told him I was waiting for him inside & he hung up. The next second the door was thrown open with such force, it crashed into my back. He didn’t apologize or acknowledge anything. He had another dog with him & proceeded to angrily yell at them all to get in the house in the back. I asked if he was Al, pointed to my laptop, & told him I was picking up. He laughed when I asked him if any of the $ 80 would be returned and he said,.“What, you think I’d look at it for free?” Maybe not but $ 80 is steep. I told him I’d never been charged to have it looked at anywhere else. He told me he wasn’t anywhere else & dismissed me. I didn’t want to spend another second here. I grabbed his card & left.