Mossy Motors

So, my usual dealership was busy, and Mossy is near my house.
So I brought Ginger in here for her oil change.
Fast, affordable, and a free car wash to boot!
Mossy Motors, what a class act!
I may not go back to my Toyota dealership near the Lake side again..

Mossy is the best dealer around. This is the only dealership you need.

Stay away! Horribly unprofessional. Set up an appointment to purchase a vehicle. Show up 4 hours later with certified check. Car had already been sold 2 days before. You have every right to sell cars, but at least have a plan b when I show up and it’s not there. Of course, not telling me it was already gone BEFORE I left to drive an hour, would have been entirely too decent.

I just have to give a shout out to Chris O’Brien, at Mossy Motors. If you need a car, go see him.
This guy is an awesome sales rep. Not only was he great at getting every thing we needed done for k’s new car, but he went above and beyond. He met Kristian early yesterday, so k could bring the car to be looked at by his mechanic, then *took* k to work yesterday, when due to lack of full coverage on the car yet, k couldn’t leave the lot with it after he signed the paperwork.
TODAY, k got all his ducks in a row and was waiting on me to have my meds kicked in to go get his car, when suddenly k tells me that Chris came to pick him up to get his car, so I could rest. That is ABOVE AND BEYOND amazing service.
Chris knew I was disabled, and had been coming with k back and forth to the dealership for the past three days (hoping each day he’d be leaving with the car). His S.O. also has herniated discs and has fusion on her lumbar, and we talked a bit about it when I test drove the car first. So he absolutely understands where I am. The fact that he was willing to not only take k to work yesterday, but also to come all the way to metairie this morning to get him, so I could rest, I am thoroughly impressed.

Currently have my car in the Collision center at Mossy. An insurance estimate was done and the check given to Mossy. I dropped off my car at 10 AM on Monday, May 4, 2015. I was told repairs would be done in 2 – 3 days. I received no further updates. On Wednesday May 6, I had to call them to get a status update. I was told when they started work on Monday, there was further damage and they needed the insurance adjuster to come back out. On Friday May 8, I called again to get another update. I was told that the additional estimate was done and the car would be ready on Wednesday May 13(today). This morning, I called again to find out when I could get the car, and was told that when they were replacing the quarter panel, they ripped it and had to weld it back together and then send it to paint, and it would be done «early next week». I was never offered a loaner car, and was told to contact my insurance company about getting a rental since, starting today, I am without access to another vehicle. Complete disregard for customer service, from updates to attempts in limiting inconvenience. I would not recommend Mossy’s Collision center if you expect timely repairs to be done.

My fiancée and I chose Mossy for our car repairs because a family member works there. Their office staff was rude and evasive when we called for status updates on our vehicle, and only offered us a loaner car when we called and complained continually! This vehicle is our only means to get around, and when we would call for weekly updates, the staff would lie or say they would call us back, which they never would.
It took our car three weeks to get the mechanical work done, and almost two months to get the body work finished! When my pregnant fiancée went to finally pick the car up, she saw the front bumper was not even repaired! We had gotten in two wrecks, but the insurance company told Mossy there was additional damage from a third wreck, but Mossy never called to tell us this. After my pregnant fiancée asked Mr. Reynolds, who I assume is a manager of sorts about the unrepaired damage, he proceeded to call her a liar and make her cry in front of the whole office staff.
Do not bring your vehicle here.

We were visiting New Orleans and had major car trouble the day before we had to return to Canada. AAA towed the car to Mossy Motors the evening of the incident. They phoned me before they were officially open the next morning and explained the problem and said the big concern was whether they could get the parts. Long story short — the car was ready by end of day. They were excellent about staying in touch and letting us know what was happening. Pleasant, courteous and helpful service — special thanks to Jim in the service department. Overall excellent service.

I had a wonderful experience buy a car here. Especially because of Dalton Flettrich! He got me a great deal and was very helpful through the whole process. They might now be a big dealership on Vets but you feel like part of the family here!!!

Thank you (specifically Chris Guidry and Michael Jordan) for all of your help! They made buying a car easy and convenient. Super knowledgeable, genuine and will take care of you. Got a great car for a great price. Thank you #MossyMotors

Not he best but definitely not the worst either…
I used to deal with a nice lady named Rose, whom I felt was the only person who cared about my issue and was really trying to help, but now she has been let go… Mossy really lost a nice caring individual who I thought was a real asset to their company. The service manager Mike (I think that’s his title) is a good listener, but he really doesn’t appear to do allot, and when Rose left kinda acted like my issue with my vehicle wasn’t important anymore. He really dropped the ball with me. They ordered parts for my vehicle and I was supposed to get a call when they came in and never got one. I called a few weeks later to find out they had come in, but were sent back because «I never showed up» which I wasn’t supposed to until the parts were in, for which I never got a call. Look… maybe it was their mistake, maybe they forgot… All i’m saying is when you say you are gonna do something then DO IT. Don’t blame your customer. Then you send the parts back before you call your customer to make sure he/​she doesn’t need them? Just not thinking with your brain here. Could this be the reason that GM is in trouble?

Service Department:
This was not my first visit. I have been dealing with Mossy since 2001.
The rep was very nice, friendly, and personable, but I felt like I was waiting too long for the car. The rep, ChaCha, promptly greeted me outside around 8:15am (which I appreciated). I told her what the car issues were and was told it would take at least 2 hours to diagnose the problem. Minutes before I arrived to Mossy, I went to Auto Zone for «free» battery, starter, and alternator testing. All 3 checked out fine-​No issues! I was charged $ 90-​something dollars plus tax at Mossy for a diagnosis of corroded battery wires and that they would be cleaned. «Cleaned» not replaced all for $ 100 diagnostic fee. I felt that the dealership could have worked with me and replaced the wires instead. After waiting about 2 more hours and seeing other customers leaving (some of which showed up after me) had left. I understand some car problems are easier than others. It’s may be coincidental that maybe 15 minutes after I inquired about my car it was ‘being run through the car wash and would be done shortly.‘
Two other issues were mentioned. One of the issues the rep nor the mechanic heard the rattle in the front passenger door when it was obvious to me and other passengers have mentioned the noise to me as well. The other issue was the air conditioner’s knob does not stay on the metal piece. I declined paying $ 33 for a new knob nor did I want to wait any longer than I did.
Shuttle service was offered, but I declined it because I didn’t think it would take 3 – 4 additional hours to clean wires.
I suggest customers should be made aware of wait times and the procedures of what’s going on with the customer’s car because if I had not approached the rep to see when my car was ready I feel that I would have still been waiting for my car.
Appreciated the complementary car wash! =)
I will go back to Mossy without a doubt!

Well, it’s a dealership so you get what you get. I never thought this place would end up being my 50^th review but I can’t complain. I’m glad to be able to share my information with you.
The first time I had to come here was when my ex’s car was struck while parked on the street. I was sent by USAA to this location to speak with an insurance rep. I parked inside the fenced area as I was instructed by one of the garage mechanics nearby. I then went into the office where I was griped at by the office admin for parking there. She refused to let me leave my car there and made me go back and move out across the street by an enclosed power grid. I came back inside the office after moving it and then the admin told me the insurance rep was busy and not able to see me that day. I got angry and told her I had set up an appointment and that I had just moved the car. She copped an attitude and left her desk and went into the back. 10 minutes later, she returned but said nothing to me. I just sat in the waiting area then she told me there was a diagnostic fee of some sort I had to pay. I told her I was simply bringing the car in for an estimate but she stated the fee still applied. I refused to pay the fee when the car had not even been looked at. At this time, the insurance rep finally came out but she appeared terribly stressed. I took her to my car but she didn’t ask many questions as she just took a few pictures of the damage and walked back into the office, without saying a word to me. In the office, she went into the back so I waited in the waiting room until she came back out and told me to follow her. At her desk, she punched numbers into the computer and said the total cost of the repairs would be over $ 1400. I was shocked at the amount given the small damage area but she argued that the dealership would charge for every single material. When I was about to commit to the charges, she then told me the dealership would not do any work on the car for at least 6 weeks because they were backed up. At that point, I had had it with the attitudes, the lack of desire to get anything done and then with the exorbitant charges! I left and after many visits with body shops around the city, I had my work done on the car at Vargas Body Shop, which charged me only $ 800 for the total job and they completed the repairs in less than 2 days, even with a full garage.
The second time I had visited this dealership, my new car’s A/​C had stopped functioning. I brought the car in immediately and while everything was supposed to be covered under the warranty, I still paid $ 120 for a refill in Freon. However, this didn’t solve the problem, as I had the A/​C go out again after just 2 days. I brought the car back in again and they replaced the condenser, which was covered under the warranty. I just needed to fill out paperwork in the front office and set up a pickup for a rental car. No one in the front office seemed to have a clue what was going on, no one was updating the computer systems of repairs. I had to have someone from the office go back out to the garage to get the printout of the repairs. No explanation, nothing. The line in there was crazy long and it seemed to take forever to get it down. There were 3 servicemen inside but they were never at their station and I saw people standing there for quite some time before another mechanic finally helped them.
After the condenser replacement, I had the car for about 2 more days and the A/​C began blowing out hot air. Again, I took the car in. The garage mechanic said that a small object had struck the condenser and punctured it, releasing the Freon. This was NOT covered in the warranty and he wanted to charge me over $ 700 for the repair. I argued until he finally called the insurance rep. I spoke to the insurance rep on the phone and he asked me what I had done to the vehicle. I had done nothing. It had been parked in the garage the whole time. If the condenser was broken, it was installed that way. Finally, he offered to replace it for free but the dealerships mechanic later got on the phone and told the rep that he knew I was lying and that I should be made to pay for the entire repair. Thankfully, the rep refused the mechanic but I told the mechanic that it was incredibly rude to tell the insurance rep in front of a customer that they were lying. After that, I was extremely uncomfortable getting my car back for the fear that something else would coincidentally break. My insurance rep was a gem. However, the staff here at the dealership are often rude, inattentive and the whole place seems disorganized. There are always people standing around confused and staff pass by them without any offered assistance. If your insurance company directs you here, then there’s not much you can do. However, if it’s on your own time and dime, I’d do some further research before settling here.