Kentwood Springs Water

the cooler I rent from them leaked onto my wood floor damaging it, They put me in touch with customer care who gave me the run around for 5 month then denying the claim saying I damaged the bottle and that is why it leaked. I told them that I didn’t damage the bottle it was the cooler to which they stated that the coolers are commercial grade and never leak. No one ever came to the property to look at the leak or the damage.

Customer service is impossible to reach.
The bottle exchange at our house occurs in an unusual place. So whenever our regular delivery guy (who is awesome) goes on vacation or takes a sick day (as he is entitled to), the substitute driver doesn’t bother looking for the empty bottles. We’ll get one bottle left at another part of the house or no bottles at all. This has happened several times. I’ve also had critical issues with billing and had a cooler leak water all over.
But all is resolvable with a simple call to customer service, right? Think again. If you call 800−201−6218, you will wait on hold for 30 – 45 minutes if you can get through at all; most of the time when you place the call you will hear a fast busy signal, like the call could not go through.
If and when they answer, once they see in your record that you signed up for Kentwood at Costco, they will «transfer» you. You will have to wait on hold again for another 30 – 45 minutes.
I even tried Tweeting at the company on July 29. Like with most companies, I received a direct message asking me for my account info on July 30 so they could assist me further. They confirmed they received my info on July 31 but never responded again, even after I sent another direct message saying that no one had contacted me and I had water from the leaking cooler all over my floor!
The last time I spoke to a live human being in September, I had them give me a direct number for Costco customers to call. The number they gave me was 888−432−4832.
When I called that number Nov. 2, it was some weird recording saying «You’ve won a trip to the Bahamas! Press 1 for yes or pound to decline.» As soon as you press pound they give you another bullshit offer. After four or five offers for Dish Network and the like, I couldn’t tell if I was on hold or in hell, so I hung up.
I assumed I had the wrong number, but the email I received from DS Waters saying they are restructuring their Costco plans lists that exact number, 888−432−4832. (BTW, I’ve received two versions of that announcement email three separate times: on Nov. 2, Nov. 4 and Nov. 9.)
Back to the phone drama. I googled «Get Human DS Waters» and got 770−933−1400. A live human being answered the phone! I confirmed it was the right business. He said yes. I explained what I needed. He transferred me … to a fast busy signal.
I really sympathize with the delivery drivers; they said that Kentwood was purchased by a Canadian company.
There are few other alternatives for bottled water delivery in New Orleans or else I would have canceled months ago; but I also feel a certain loyalty to the drivers, who have tried to smooth things over. Still, this is a completely unacceptable way to treat customers.

Really really awful service. Although I love the water cooler itself, there have been issues with it since the very beginning. The very first 18-​gallon jug we had had a leak that seeped through our floor. They are completely unresponsive over email and phone call, and I had to show up in person for them to take a look at it. In addition, we have tried to cancel our water orders for the past 3 weeks because we have too much, and they continue to bring us 3 jugs every week despite our efforts. Though the idea is nice and the price is cheap, this service is not worth the stress!

This company is completely unprofessional. Over the course of the year I was charged 6 times for bottles that I did not ever request. They also changed my plan from budget plan to per diem without my consent. I am taking my business to aquiana springs

This company is arrogant at best and is not looking out for their customers at all. My father used to work for this company when I was a kid and while I am happy he had a job to help support our family, I don’t know how he did it! I had a horrible experience with their customer service. In the 2 years I had this service, each time I would contact customer service I was told one thing and someone else would come on to say that isn’t true. After moving to a different state, I decided to put my account on hold to eventually pick it back up. I was told that once you put on hold you have so many days to do so or your account will automatically BE CANCELLED. But, in reality, it was the opposite. They delivered water to my previous address and tried to charge me for it. I called to cancel the account and was told the water would be picked up and I wouldn’t be responsible for the charge. Fast forward to SIX months later and I am still getting a bill. I call customer service and basically fight with a supervisor who is in NO WAY trying to help me at all. Its my word against hers, and nothing matters. I was told the wrong information according to her, but I am still responsible for the charge on my account (which isn’t an account because its cancelled!). Money hungry company and I will shout it to the ends of the earth. Corporate America doesn’t care about its customers… and it goes as low as water companies too now.

I was staying in Metaire for 5 – 6 weeks looking after my elderly mother. I called Kentwood to get water delivered to the house. They wanted my social security number. (!!!) I declined to give it. They wanted a credit card number instead. I gave them the number for the card I use most and it was declined. I was shocked. I called the credit card company to find out why they declined it, and they told me it was because it was for a delivery to an address that wasn’t my address. I told them I was temporarily in Louisiana and would be using the card. They said that was fine and noted it.
So I called Kentwood back and explained. I asked them to run the card again and they refused. Seems that once it’s refused, it’s refused forever. (!!!) I told them I could give them another card number. They said you can only use 1 card. I said that since they wouldn’t accept the first card, then there wasn’t yet «1 card.» They said that I was «flagged in the system» and wouldn’t accept ANY cards from me, and if I wanted water, I’d have to give them my social security number.
These people are insulting, arbitrary, and not very intelligent. I had to get my water from the grocery, and my intention was NOT buy Kentwood water. The groceries carried 3 brand names, but upon reading the fine print on the labels, I discovered that ALL bottled water in New Orleans, regardless of the brand name, comes from Kentwood. They’ve got a monopoly on the water market which explains their rudeness and «we don’t give a $hiite» attitude.
And by the way, prices for this water that all comes from the same source despite the labels, varied…

I was hoping for soo much more out of this company. Poor customer service, I was told that my first initial delivery would be dropped off on a Thursday between 8am and 5pm. When 5:35 came around and no delivery I called the 800 number and after 25 more minutes I was told that my delivery order was re-​scheduled for the next day at around 11am. The major problem is that no one called or emailed me about the change, so I spent my last day off of the week waiting for this company to make my delivery all day but by 11am they already knew that it wasn’t going to happen.
Just poor customer service, with no concern for their customer’s time or money.