J.Crew

The minute I walk in the door here I’m greeted by friendly sales associates. They rush to grab my selections and put them in a dressing room. They personally walk me to items I’m looking for instead of pointing to the section. They also are just really nice and helpful, every, single, time. I’m also aware of every promotion happening within minutes of walking in. I never leave this JCrew without buying something. They make it easy for me. Highly recommend!

Terribly unpleasant staff! Two employees watched me walk through the door, no greeting. I browsed around and was not asked if I needed help, etc… The ONLY time I was acknowledged is when I brought my items to the register for checkout. Even then, I did not receive a proper greeting. Please note the store was EMPTY! Maybe I don’t look like the «typical» J Crew customer. I’m just not sure why the employees were so rude. This won’t deter me from continuing to shop at J Crew but I don’t plan to visit this location again unless it’s completely necessary.

This is a relatively decent clothing store– more casual than dressy. The clothes that I would be interested in are very small in quantity, and then there’s everything else: casual denim (barf), sweaters, and ugly overpriced peacoats. I come here for one thing and one thing only: their interesting selection of socks. Polka dot, bright colors, stripes– I’m more of the colorful dandy, if you will. I’m not afraid to wear an olive green suit with pink polka dot socks. Therefore, I occasionally stop by for a few pairs of socks when I’m in the area.
The employees here are friendly. I was helped by two girls: kinda cute, kinda shy girls, but they were nice and gave me some much-​needed directions by using their iPad. This store is more for the Ivy League University type: $ 300 khakis and a polo shirt. Not really my gig.

Ashley’s customer service was impeccable. Friendly and helpful, but not fake or pushy in any way. She truly went the distance, helping me look up a specific pair of pants in my size and getting me the in-​store sale price when i ordered them over the phone!

The clerks here are super snotty. The thing is there are way better stores here that you would think the sales clerks would be snotty, but they aren’t… not like here. If you don’t look the look or dress the part they won’t even acknowledge your existence. The clerks need to learn about not judging people by their covers. Rarely do I grace this location with my presence. Totally not worth it unless I want something very specific they have.

here’s the story of how the staff at this j crew saved my rear end. and made it look good, too.
my husband and i were flying into new orleans for the film fest for the première of a documentary i was in this past march (2012) called nola bound.
while waiting at the gate to board, it dawned on me that we’d left our garment bag with my dress and his jacket/​pants at our house. no clothes for the première.
after a brief freakout we looked up the shops at canal place and decided to go to the j crew since we could both shop there and were familiar with their sizing.
when we landed at msy we had a taxi take us straight to the shops and we rolled into j crew, suitcases and all. brandon greeted us, stashed our luggage and got us started. he passed me off to casey and helped my husband in the men’s section.
casey did an extraordinarily wonderful job helping me. i was panicked and am fashion illiterate. she asked about my sizes, showed me lots of options, filled up the fitting room, and even let me take my suitcase in so i could try on my boots with the various outfits.
i asked her a ton of questions, and then even more when she delved into accessories. she was infinitely patient, good-​natured, kind and sympathetic. she pulled together a whole outfit for me: skirt, top, belt and accessories to go perfectly with the boots i already had.
juliet helped us wrangle with our suitcase, bags and piles of selections at the counter and was extra helpful during checkout as well.
i received tons of compliments both at the première and the after-​party that night — thanks to casey, brandon and juliet! outstanding customer service. i’m writing to corporate next.