Hope Community Credit Union

Small, just a few folks on staff, friendly and courteous. Never have to wait more than a few minutes to get things done, but they did insist on holding a check for a few days — which I thought was weird, it wasn’t a personal check, but one from a corporation. If I’d had the money to cover the check, no problem, they said.
My problem is that I know for a true and solid FACT that when a bank «holds» a check for a few days, that is all they do. They don’t contact the issuing bank, they don’t contact whoever signed the thing, they just, basically, sit on their thumbs. ALL banks do this crap, for no reason other than to MAKE you wait. Grr!
But Hope Credit Union beats the crap out of other banks I have dealt with. I’m staying with them a long, long time.

Wish I could give zero stars. I came here because they were listed as a partner to my credit union I’ve never been treated so badly. Security was rude and yelled at me. They put me out when I asked to speak to a manager. As a result I wasn’t able to get the banking done that I needed go until the following Monday. DO NOT DO BUSINESS WITH THEM!

Do not bank here! Not just are they incompetent, they’re mean-​spirited, and no one at the branch, including the manager, knows how to do her job. I don’t know where to start except to say that even closing our accounts was an ordeal. Trying to open linked checking and savings accounts and transfer money between them was an ordeal. Trying to use their mobile app was an ordeal. Trying to use their online banking system was an ordeal. When we stopped using our checking account, and it ended up with a negative balance, though, you can bet that promptly went to collections: that’s the one thing they seem to be able to do competently. When we tried to resolve this issue, however, the branch manager couldn’t determine whether our delinquent account was being handled in-​house or sent to a third party, and she mysteriously couldn’t reach the collections department, which is apparently one woman in Jackson, MS. When I gave the branch manager a check to settle the balance, she tried to convince me to pay her in cash; then she asked me to endorse my own check, which was drawn on a different bank, and told me she’d wanted the check made out to «cash.» Their incompetence wouldn’t have bothered me so much if they were at least courteous, considerate, or acted like they cared about helping their customers, but from top to bottom, the people I encountered at the New Orleans branch were discourteous, inconsiderate, and acted like they resented my patronage, and unfortunately, so were all but one of the people we spoke to at their headquarters in Jackson. What’s especially galling is the fact Hope markets itself as a bank for low income people in New Orleans. Presumably, for the people at this branch, at least, that translates to second-​rate service and a paternalistic if not outright antagonistic attitude toward their customers. We started banking with Hope because we believe in what Hope is supposed to stand for politically, but from beginning to end, our whole experience with this institution was terrible, and I walked away from it convinced the people at Hope are the worst kind of hypocrites, since they apparently don’t believe poor people — which is to say, their customers — deserve to be treated with respect by a financial institution. These people don’t deserve your business. I have no idea how a place like this even stays open.