Enterprise Rent-A-Car

This location is horribly rude. We were visiting friends in town and decided to rent a car for my boyfriends birthday in order to take a trip. We realized the day before we had an issue and called to try and figure out a solution, but had accidentally called the canal location (they were very helpful btw). We called this the correct location and were repeatedly hung up on (likely because it was within an hour of close and they just didnt want to deal with us) after picking a different option and finally getting through to a person they barely listened to the problem and just said no then hanging up on us. Next time we’ll probably just use zipcar so as to not deal with rude customer service

Great experience; everyone so nice and professional. Henry assisted us and was great. We dropped the car off at their downtown site on Barrone and received the same excellent service. They make a point to let you know it is a family business and it definitely felt like it.

This is the best Enterprise location in the city to rent from. People at the other locations I’ve rented from (Canal St., Carrollton) have been good, but the Chef Menteur office staff are always so friendly and accommodating, and it is never very crowded, maybe 1 or 2 people ahead of me at the very most. The cars are good, clean, and ready when I get there.

I would strongly recommend finding out what they require to book a car. I showed up to pick my car and they needed a current utility bill from Nola which if I was from New Orleans I wouldn’t need to rent a damn car. Very unhelpful and Uriel and the boys don’t do anything. When I mentioned they should get with the booking companies to fix this Uriel just laughed. Def would not rent from enterprise

The previous reviews are puzzling. I returned a minivan to down size to a smaller car. I am an emerald club member a I usually get a free upgrade. I rent cars from enterprise all over the country. I haven’t become used to their professional and very friendly service. Enterprise always goes out of their way to make sure you are satisfied.
Not at this location. I had reserved an intermediate expecting a free upgrade. She I showed up the next day the only car they had for me was a Toyota Corolla which was dirty, dingy, had stains on the seats, and the trunk was covered with sand. I was told that if I rented the car I could come back the next day and exchange it on a larger car. I called the next morning to see if they had a Chrysler 200 they could put me in. The man said he would find one and have it ready for me by four PM.
I left work, got there at 4:00 and no car. They told me they would drive me to another location that had a car I would like. They drove me several miles east to a enterprise store on Reed road. This location only had about 3 cars to rent. None were suitable. They drove me back to the original location. The manager told me i «have two choices, either rent a pick– up truck or a Camaro.» I advised him I have more choices including calling a cab to take me somewhere else.
I ended up keeping the Corolla. Tomorrow, after work, I will drive to a different location where I can trade the Corolla on a car of my liking.
The manager at this location is a moron. Go somewhere else.

Everyone at this location is friendly. The service is prompt. The cars are clean.

I rent from this location often and these guys are consistent with their outstanding customer service. The cars are always clean and usually ready when I get there. Or if I do have to wait a few minutes for my car to be ready they make sure I am comfortable. Their complimentary pick up service helps out tremendously!