Enterprise Rent-A-Car

My family spent a week in NOLA and needed an additional vehicle to get us all to a Swamp Tour. They had a 12-​passenger van they were able to rent to us on very short notice.

Our experiences was pretty solid. Being a Farmers agent we get big discounts because we send clients to Enterprise a lot. Because they didn’t have the size car I asked for I got upgraded to a full size truck at the normal rate of what I was asking for. My only dissatisfaction was we didn’t have windshield wiper fluid. As well as their tagline is enterprise we pick you up but on Saturdays they don’t pick you up. So we had to walk through the rain trying to get home. We were soaked by the time we got back

Staff is friendly but BEWARE– they will take your reservation with insufficient inventory. Called and made reservations in the AM and was promised a pickup from the hotel. When I called to schedule the actual pickup moments later, they said they could not pick us up in the very tight window we needed. We walked the 1.5 miles from the hotel. Upon arrival, the car we reserved was not there (along with 5 – 6 others also waiting for cars). When the cars finally arrived from the other location they made us wait while they washed the cars. The agent told us when we booked that as long as we got back by 5:30 we could get a ride back to the hotel. We arrived at 5:15 and were told the last shuttle had left and they couldn’t give us a ride back. After a long day of sightseeing, another 1.5 mile walk. Will never use this branch again!

Awful awful awful and unapologetically so. I scheduled my pick up, arrived, and there was no car. The three people at the desk — not one of whom bothered to answer the ringing phone, by the way — just shrugged, as if this were an every day occurrence. I reserved the car days before, and needed it desperately for a move. Not only that, but they didn’t bother to mention or offer to call the other Enterprise location, very nearby. I walked outside, went online and again reserved a car, then walked in with a fresh confirmation number. They said it was a glitch. DO NOT USE THIS BRANCH.
I called the Baronne Street branch nearby, and they helped me out, and had a car waiting when I arrived. Go to Baronne.

After returning a car I realized I had left my sun glasses in the vehicle. I called the location to see if they could check. I was told to hang on while they looked. After 10 minutes of being on hold I decided to go to the location (while my phone was still on hold and listening to a recording telling me how important I was to them as a customer). When I got to the location I had been on hold for 24 minutes. There were 2 employees behind the counter and one customer being helped. I asked why no one ever came back on the line, they told my they were very busy. They apologized and said they would call the person who rented the car after me, which they did, who did not see the glasses. Then I was told they would ask the detailer when he returned if he found them and they would call me back either way. I received no call. Leaving the glasses is completely my fault and I really didn’t expect to get them back, but ignoring the customer after they walk out the door is poor service. I have rent a car again this week, guess where I’m not going.

This was the one blemish on my otherwise flawless trip to New Orleans. Be prepared for the phone ringing incessantly and not a person answering it: explains why when I called three times to schedule a pickup no one answered. This place is ill equipped to handle the volume of people that trek through it. Absolutely horrendous.
First of all I booked online about a month ago and kept calling prior to my trip to schedule a pickup because that’s their slogan after all. I kept being told to call at later times: call a week ahead so then I did and was told to call the Saturday before so then I did and didn’t even get through. I finally got a hold of someone the morning of because I called right when they opened and they couldn’t pick us up til 8:30… So we ubered there.
The place was packed and the wait to get our car was ridiculous, but they did knock $ 4 off of our nearly $ 90 total for the inconvenience… I’ve had bad experiences with enterprise before and this one lived up to my opinion of the company. At least Josh, who helped us, was very nice but this place is grossly understaffed. Rent from elsewhere.

Decided to über around and rent from the City location as needed for a trip to Baton Rouge. The location was very convenient… a mile from the Quarter… and the service was top drawer. had Will, the Branch Manager, who was exceptional… I mean, anyone who laughs at my jokes and gets my sense of humor is all right with me. I’m a 6 – 2, 250# guy and he gave me a choice of a «yellow or blue» VW Beetle. I gave him my best «you’ve got to be kidding me» glare and told him I’d only rent it if he put eyelashes on the headlights like sorority girls do. When I returned it… Will was there and told him next time I’d like to rent a pink Miata. Good guy… decent ride despite my protestations… and anytime I leave a place of business with a smile… its a good day. I’d return and use the same location again in a heartbeat.

Wen I arrived at the Enterprise location on Canal it was quite hectic. There were several people with insurance claims that was dominating each available rep. Waited about 15 minutes and then started working with an agent. About half way thru our agent started assisting a previous customer. After about 10 minutes I asked if he could finish up with me and told me this customer was in front of me. Hmmm… I moved aside and about 10 minutes later what i think is the manager, took me aside and offered to get me in an alternate car (requested a mid sized SUV) at a discounted rate. Apparently I would have had to wait for an SUV to be brought from another location. I took him up on the offer and he got me on the road a few minutes later. Overall not 100% happy with the service I received but was glad to see that the store manager tried to make things right.

The staff was pretty nice and courteous. We were visiting from out of town so they were even nice enough to give us suggestions on where to go (we’re talking specific shops and restaurants/​bars).
The only problem I had was that I had requested a 9:30a pick-​up, but when I called in (after waiting past 9:30a) they said they saw the scheduled pick-​up for 9:45−10a.

Rented a car at MacArtur Airport in Islip NY. All aspects of the service was excellent, the car was ready and clean, the paperwork at the terminal was efficient, no wasted time. The only downside was a hard sell on the Insurance. We made it clear that we had our own insurance but several other attempts were made to get us to purchase additional insurance.

Good service. Pick up was right on time and ride back was ready to go as soon as we were. Only reason I’m not giving 5 stars is our ford focus wasn’t great. Got us there and back but had no pick up at all but we paid for an economy car. Since we had to wait a while for our car they comped us a day – that’s service! Would definitely rent from them again.

I have rented with Enterprise since the 1980’s and everything has been consistently pleasant. I understand that certain fees are a part of doing business especially with rental cars etc. I rented the car in New Orleans and was then driving to Memphis. It was a one way rental which incurs a fee which was shockingly double that actual price of the rental itself. At this point I was already committed. Funny enough I took note of the other cars available in the lot and 90% were from states other then Louisiana. They must make a killing doing one way rentals. All well and good, the thing that actually pissed me off the most was I selected a GPS unit when creating the rental online. It was on the contract etc. I called in advance to get picked up from the hotel and went over the rental with the associate on the phone and was told that I could not have the GPS because it was a one way rental. So I asked why it allowed me to add it to my reservation online ??? NO answer of course. Very upsetting! No sorry, no appropriate solution other then printing out Mapquest directions (thank you). When I got to the office I was ignored by the associate (that I spoke to on the phone) who turned out to be the Branch Manager named Will! Talk about being disrespectful, not even acknowledging me knowing that I was upset etc… I guess losing a 30+ year customer was worth it, right?

This Enterprise location has friendly, professional staff who are efficient and ready to help. I use this location regularly to rent cars, and am pleased with their service on a regular basis.

When I booked my car I wasn’t notified a high $ 250 deposit when I paid insurance already and was looking forward to having a car for my sisters wedding but no they refused to work with me to get my business! I had $ 300 ready but they wanted $ 340. So I took my business back to Texas after I got home after my sister chauffeured me around picayune MS! I put 2 stars because it was clean and they were kind but not enough to keep my business!

I want to commend the staff at this Enterprise location. Everyone was so friendly and helpful and we were pleased with every aspect of our rental process. The fact that they provided round trip transportation for us was extremely helpful and really made a difference. I give them an outstanding for reliability, expertise and most important friendliness and attitude.

We had no problems with paperwork and getting the vehicle. We did have a slight delay in getting picked up, but it was workable. All in all I was extremely pleased with our rental, the process and the staff at this location. I would highly suggest them to other people and friends. Next time we come back to the city, we will rent again from this location.

They picked me up from where I was staying. Upgraded my car. Did my paperwork in about 5 minutes and I was out of there. Found a great price and booked on line before I called them to pick me up. The driver and the guy who helped me were so polite and helpful. They made renting this car so easy!!! And I did it all last minute. Will definitely use them next time!

We had a good experience here. The price was fair and the vehicle, a 2014 Chrysler 200, drove smooth. Great gas mileage too.
Tip: Unless you know that you’ll be driving a lot and using a full tank of gas, don’t agree to the ‘convenient’ gas program where you purchase the whole tank. It’ll cost you much more in the end because whether you use the full tank or not, you still pay for all of it. There’s a Chevron station less than a quarter-​mile away. Go there before returning the vehicle.

I’ve always used one of the discount car rental places. You know the kind that send a creepy man with a sign that has your name misspelled to lead you to a shuttle that takes you miles away to a place to rent a car.
This Enterprise location is actually located about 15 minutes from the french district. We didn’t need to rent a car at the airport but decided to get one for a day to drive around to the bayou.

This place offers such a valuable service! I was in town in a party of four, and we only needed a car for a day. I made the reservations online, and requested all four of us to be picked up from our vacation rental. Enterprise sent a van with a driver who had a great sense of humor. They gave us a ride back too.
All in all a good deal and great service.