Dog Day Afternoon

The man that works at Dog Day Afternoon – he often helps coordinate the boarding – is aggressive and rude. When I brought my dog in he aggressively yelled at her for barking; I understand she’s just a dog, but if that sort of thing invokes anger in him, how is he with the dogs when ACTUAL behavioral problems occur? His mannerisms are unnecessarily harsh – e.g. «We will definitely not hold onto your leash, you cannot leave it here» before I was even able to notify him that I was aware of that policy. I mistakenly referred my friend to the business and she was greeted with abruptness via: insistence that she fork over a deposit, she must come fill out paper work right away, due to the breed she must pay $ 10 more, she could only cancel if her dog got adopted (she is fostering) three days in advance, and just general rudeness and poor customer service. There are a lot of dog boarding contenders in this city and if you can’t manage enthusiasm and proper customer service – well, GOOD LUCK! I was a long time customer but no more.

Very friendly staff and great service. Girl behind the desk was very knowledgable with regards to vaccines for my dog.

Not only is the name clever… this is honestly the best groomer I’ve ever been to. I don’t write reviews but felt compelled to promote this business. I’ve had horrible cuts for my chow mix and paid over $ 100. My dog looks great and they handle all her vaccinations on site for ½ the price. Staff is friendly and their hours are incredible. I’ll never take my girl to another groomer. I hear that they are about to offer ²⁴⁄₇ emergency care as well. Your pet will be in good hands.

We use Dog Day Afternoon regularly and have had a really good experience. They are no means perfect, at times things have been forgoten BUT they are really nice and accomodating. My dog LOVES going and is always happy and tired when he is picked up.

Our new puppy was hit by a car and had severe road burns on its hind leg. We took him to Southeast Vetenary Hospital for emergency treatment. They immediately gave us estimates for $ 1400 and another estimate for up to $ 2500 for the following five days. We asked what our options were and they suggested $ 3000 skin graft or $ 2500 amputation. With the bills piling up, we decided to look for other facilities and found this wonderful little place on Magazine Street.
Dr. Saacks immediately took Rocky under his wing. He was dumbfounded that the other place even suggested amputation. He also wondered why they charged us for a culture since there wasn’t enough time for any infection. He prescribed basic TLC under his care where they treated the wound on a daily basis until the skin grew back and reformed around the original wounds. Four weeks later we had Rocky back, completely healed and the cost was the same as one night at SE Vetenary Hospital.
Now we take Rocky there for grooming and he is so excited to be there. This place might look like no-​frills, but the staff really seem to care about their jobs and the animals. Highly recommend this place.

Good Day!
I believe that it is asinine for an owner to get on a site to personally attack any customer. The best advice I can give a fellow pet owner is, «BEWARE and use your best judgment.» All of the 1 and 2 star ratings speak for themselves. For example you can see the type of establishment this is when the owner bashes a paying customer whose pet was injured under their care. The main reason customers choose the vets/​boarders that they do is because they believe that the individuals at these establishments will take care of their pet. To receive a phone call within hours from Dog Day stating that another dog has attacked my dog resulting in a cut by her eye, is unacceptable. To leave the dogs unattended, is unacceptable. To pay for the boarding and to then receive a phone call from Dr. Saacks being nasty towards me, is unacceptable. To continue to call my phone to try to argue with me, is unacceptable. To be upset because I, a customer, expresses their discontent with the service and furthermore the attitude provided by the owner, is unacceptable. For you to brush off my dogs injury as something that «is not out of the ordinary», is unacceptable. To have the audacity to believe that you should be patted on the back for providing care for my dog for free, is unacceptable. My dog should never have been injured in the first place. To pass on excuse after excuse and return my dog back to me with enough dirt to cover the bottom of the tub, is unacceptable. For my dog to be so frightened by the sound of dogs barking that she urinates from the trauma, is unacceptable. To be so callous and arrogant in your post in reference to this situation, is unacceptable. To not once take the time to actually say «I’m sorry», is unacceptable. Customer Service goes a long way; apparently this notion is a thing of the past. I would like to thank you Dr. Saacks however for taking the time to demonstrate your own character. Please, Please, heed the warnings from all of the reviews.
Have a wonderful day and if you need further verification of what my dog has encountered, please see the picture.

My wife took our golden retriever here to be groomed last week. The staff was friendly and they were able to accommodate us at the last minute (we were leaving on a long road trip the next day and wanted our pup to be well-​groomed and comfortable for the drive). Despite requesting (and paying for) a full cut, it looks like all they did was make a few random stabs at his fur with an electric trimmer. We have done better-​looking haircuts at home with a pair of kitchen shears.
Worst of all, they did absolutely no brushing whatsoever. He has developed painfully matted patches of fur all over his body. One on his crotch was so painful he licked at it until the skin was raw. We will not be using Dog Day Afternoon again.

Disappointed. Groomer called to cancel appointment when I was 5min away. Needless to say I had to turn around to take my dog back home before going to work. The way this was handled was unacceptable. The person on the phone did not shop any empathy about the situation.

my babygirl has hip dysplasia. she was beginning to not walk on her leg, and not developing properly. after much discussion with antoine? we decided to do a surgery, one that doesn’t put your dog into a kennel for a year, but one leg at a time.
its been six months now, and she’s beginning to really be happy and healthy about it. even standing on her hind legs again. its been a bit of a long recovery, but I am so glad I did it, cause she wouldn’t have lived long, and would have lived a really painful life, HAD I not done this.
thanks antoine. it was a great decision. she loves you.

Honestly can’t say enough good things about this place. The backyard play area is full of happy pups who are watched over. When my dog got attacked (at the dog park, not with them of course), the assistant taped it up for free and was incredibly kind. They scheduled an appt for the next morning, first thing, and fixed her right up.
Did I mention that it’s only $ 15 to keep your dog overnight here? Or for a day and night? I really am grateful to them and I encourage you to give them your business.
— Julie

We took our dog here to get groomed two Saturdays ago. We were told we were the first ones there at 10:00 a.m. but even still, we didn’t get our dog back till 2:00 p.m. That would be fine if it weren’t for the fact that we asked to have him fully shaved, and when we got him his entire head and tail had not been touched. His head looks extremely awkward as it isn’t blended into the rest of his body so it looks like he has a toupe. My wife and I are extremely busy with an infant and didn’t think much of the poor grooming job, but because of the lack of hair cut on his head, he is developing painful mats, the whole reason we wanted to get him cut. We called Dog Day Afternoon 1.5 weeks after the grooming and asked them if they would just fix his head and tail as we originally asked them to do. We were informed that they would do it for a $ 30 cost. My wife and I found this to be outrageous customer service, as if you make a mistake, even if it is 1.5 weeks later, you should take responsibility for it and foot the bill.
I would recommend you don’t take your dog to get groomed here if you are worried about listening to instructions or appropriate responses to customer service issues.

Be warned. I recently took my dog to the groomer at dog day afternoon and am extremely disappointed and outraged that when she came back she had one large deep cut under her front right leg on a 7lb Yorkie it was the size of a dime! She also had a cut under her front left leg and her nails were trimmed to the point where they were bleeding. I did not notice the cuts until 6 pm until I started to notice that she was licking herself. Upon my call at 6 pm the woman whom answered recommended putting neosporin and let me know that the vet would get back to me the next morning. It has been 5 days upon which I’ve emailed and called multiple times with contact information and no response from the owner/​vet. This is extremely poor customer service and handling of my small Yorkie. I would be extremely cautious bringing your dog to this groomer.
She also has not acted the same since returning home and shakes.
Disappointed.

My dog Cooper absolutely loves this place. and I have to say I do too. The staff is really friendly, and they adore Cooper (and you can tell from how excited he gets whenever we get close to the location).
It’s located in a cute old house in Uptown on Magazine. They keep everything clean and really go the extra mile with their guests. Cooper is always exhausted after playing all day there. He’s an older dog, and as a rescue has had some behavioral issues of the past. and they really did a great job to get him acclimated and welcome.
It’s also great because they have a vet they are affiliated with right next door. Once when Cooper in a longer stay, he needed an update on his shots, and they took care of it next door, which takes one more thing I need to do off my list.
The prices are great (and in the summer, look for special boarding prices. which for a student is absolutely perfect!). They really seem to care about the dogs, and Lauren especially is amazing with Coops. They’re local, friendly, and I highly recommend them to anyone! They’re also open everyday (even Sunday!) from 7am-​7pm so I can get a lot of work done on days I can’t give Cooper the exercise he needs.
.And it doesn’t hurt they’re right across the street from Surrey’s. so after I drop off Coops for the day, I’ll grab some great breakfast to start my day off for studying.

This is not a review about a 1970’s Al Pacino movie about a bank robbery gone wrong. This is a review about an upscale dog kennel on Magazine St. Sorry to disappoint any old school movie fans out there. A few months ago, I needed to board my large but extremely cute black lab Tycho for a long weekend. As with most things, I waited until the last minute to find a place for him to stay. I usually have him stay at Zeus’ place, but alas, there was no room at the inn. So after looking at several other options, I called the friendly people of Dog Day Afternoon. They were more than happy to accommodate him. Tycho was behind on his «kennel cough» shot and they even made an appointment for me at the vet across the street to have it done.
The kennel itself is very clean and well kept; they even have a big screen TV for the dogs to watch «dog friendly» movies! Ok, that was perhaps a bit too much comfort for my dog but I was very impressed with the operation as a whole. Tycho seemed very happy with his stay and I enjoyed the peace of mind that came with that level of service. It is a little more expensive than some other kennels in town, but I consider it a doggy spa that Tycho can now retreat to for a couple days of pampering if I’m out of town.