Cvs Pharmacy

This place is on its way to running its customers out forever. Not sure what the solution is, but the customer service here is non-​existent. The pharmacy is a joke. Not sure it can get any worse for a member of a national chain. I’d go just about anywhere else!

The slowest pharmacy I have ever been to. I seriously need to find a new one. Always a huge line and under staffed. When I drop off a prescription and ask «How long will this take to be filled?» the standard response is without fail, always «1 Hour.» The staff could be friendlier. With the exception of one or two pharmacy employees, they have an uncaring attitude, and at times a little hostile.
One time their system got screwed up, changing my monthly prescription from automatic refill to manual. When I went to go pick it up on the regular day and they discovered this, no apologies or any sort of sense of urgency, just a «Can you come back in 2 hours?» …Are you freaking kidding me? No, just no. Can you tell I really hate this pharmacy?

I will never step foot in this store again. Neither should any one who expects fair service
I was a frequent customer to this location spending an average of $ 50.00-$ 75.00 a week.
Last night I purchased a handfull of items including a pack of cigarettes. When I got home after a long day of work I noticed the cigarettes were not in the bag
To be sure, I searched My car and home. But they were not there
Usually I just accept the mistake. But I work hard for My money and felt I was entitled to what I paid for. So I returned to CVS with receipt in hand. I was told the Manager would review the tape of the transaction
After 10 minutes a Manager walks out and mumbles that She saw the Cashier put the cigarettes in the bag. No offer for Me to see the video. She explained the sequence of events improperly as well.
I stated that I was dissatisfied and the Manager stated with an unprofessional tone that She would review the tape again, as if doing Me some huge favor
10 – 15 more minutes passed. My time is more valuable than that. I bought another pack and told them that for $ 4.00, They lost a Customer who probably spent close to 3000.00 in the store the year before. The Cashier mumbles how «She is so sure» that She put the cigarettes in the bag and that «two other Customers already apologized for claiming they had items missing»
Seriously? wow
If a person walks out of a store with an unpaid item It is a theft and a crime But the store can omit an item You paid for, offer NO proof that they bagged the item, and that’s acceptable? It is only if We accept POOR service
Maybe My 50.00 a week means nothing to them But I write this review so that others may see how callous CVS is and how non-​customer oriented they really are If enough of Us say «no more» to bad service, they eventually have to listen and react
There are plenty of other choices to shop on General DeGaulle Avoid CVS and avoid bad service

I’m feeling like a donkey chasing a carrot that moves forward out of reach every time I take a step.
CVS emails many coupons each week to me and I stay quite busy filing them and hoping to use one some day. They usually have very short expiry dates, making them very hard to use in time. It hasn’t worked out to print them at home, the great majority of the time they just lay unused until they expire and another one arrives.
This morning I received a new coupon in my email on my iphone while I was out of the house, and I did need something, in fact I was on the way to another store to buy it when the offer hit my iphone for $ 5 off on any $ 25 purchase in the next two days only. It said click here to add this coupon to your extra care card, but when I did so on my iphone in the car then I got an error message because the CVS web site doesn’t support iphones. Choices offered were then to drive home and back again to print the coupon (more expensive in gas/​time than the coupon is worth) or just come on in to the store they say, where you can load the coupon on your card and print it at the store’s coupon center kiosk.
But after I made a special trip to the store to do that, the coupon center wouldn’t even scan my extra care card and gave an error message — call an associate it said. I did, and the associate said they had no paper in the store and couldn’t get any until two days from now, on Friday, after the coupon has expired. So nobody can use the coupon center in the store until Friday when the store gets printer paper.
Since the associate had no authority to bend any rules, and give me my $ 5 off, I escalated to the store manager, which took another 15 minutes of my time and the time of the two people with me. It turns out the store manager is not able to make a $ 5 decision either, and could only offer to give me $ 5 off if I came back in two days for it, forcing me to make a second trip to the store — a trip which will cost me more in gas and time than the $ 5 coupon was ever worth. Cost of gas and cost of time easily leaves me feeling economically punished for trying to be a CVS client.
I then came home and escalated to the toll free Extra Care coupon question 800 line. After more time spent holding and explaining the issues, all they could do for me was to issue a coupon for an unknown «free CVS branded item». They do not know what the item will be and they do not know what the value of the item will be, its a prize that their excellent automated system will assign me. To find out either the value of the item or whether I need it at all, I will have to — you guessed it — visit the store again. Before the unknown offer expires. The 800 number has «reached out» to the District Manager, and I have asked if the District Manager has the authority to give me my $ 5 without all this hassle or not, but nobody knows if he/​see can or will.
They also assured me that they have documented this problem and thanked me for helping them to meet their customer’s needs. Too bad they don’t think its worth honoring their email offers and/​or giving their managers the authority to honor head office’s word at a cost of $ 5 a go.
So I still like that they are open for prescriptions some two hours later every day than Rite Aid, but I’m not a fan of buying much else there in the store due to this hassle over what is essentially a bait and switch routine.