Chase Bank

Though a busy branch, the staff is remarkably patient & helpful.

I don’t really know what’s going on with this location. There are actually two, across the street from each other. Not sure why or if there is any difference. I visited the one next to Le Crêpe Nanou. I tried to go through the drive-​thru, but it was blocked by a car. I assume it’s not in operation… in which case, maybe a sign at the entrance (or block it off at the entrance) would help so you don’t end up having to attempt to back out.
I was there to cash a check. It was from someone I didn’t know, so I wanted to make sure it was good (rather than just depositing in my account.) I was informed that it would cost me $ 6 for the privilege. Really? $ 6 to cash a check? No thanks.
They were able to tell me that the check was, in fact, good. And didn’t charge me for the info. So, for that they get two stars instead of just one.
Dear Chase, non-​customers coming into your bank to cash checks are potential new customers. Businesses pay millions of dollars in marketing to get people to come in through their doors. Instead of seeing this an opportunity to recruit a new customer you have a chosen a business model that alienates non-​customers. I mean, if you’re going to charge me $ 6 to cash a check, what are you going to charge me for actual services? I don’t even want to know.

I just closed my bank account down with this bank.
I banked with chase for 3 years. I had quite a few issues with them through that time.
When I first came here they actually had halfway decent employees. Through time those employees left and were replaced with lousy ones.
The first incident I had with them was 2 years ago. My wallet got stolen and they had used my debit card to purchase $ 168 worth of stuff. When I had opened up an account here they informed me that if my ATM/​debit card got stolen and someone used it to make fraudulent purchases that any money stolen would be credited back to me. Also there would be a 60 dollar charge for that service. I went and informed my bank about what had happened. They sent off for a new debit card and told me I had to wait while their claims department to investigate the fraudulent purchases. I had to wait 30 days to find out that I had been denied! They claimed that the purchases were legit, how so??? The fraudulent purchases took place in FLORIDA!!! At that time I didn’t even own a car! I guess me showing them a police report wasn’t even good enough. After arguing with them for 2 hours I gave up and just accepted it as a loss. I should have closed my account then but I didn’t, stupid me!
The next couple of years I really didn’t have any problems until 4 weeks ago. I decided to pay my car payment online. When I checked my bank it showed that the payment had been processed. I went on with my normal routine. Suddenly about 6 days after I get an email from my car company saying that my payment was returned. Not only had my my payment been returned but I got charged a $ 34 fee!!!
When I called them they informed me that I had been short by 8 cents. 8 CENTS, YOU GOT TO BE SHITTING ME!!! They never called me or sent an e-​mail notifying me about this issue. I would have brought them the money to cover the amount. Well I was late on my car payment and that makes me look really bad. When I tried to talk to them about this they gave me the run around.
In short this place has horrible business practices, and incredibly piss poor customer service. They will never admit they have done wrong even if they have. Trusting these people to watch your money is like having a fox guard your chicken coup. You are better off putting your money in a mattress!

A bank is a bank, eh? Nope. Just like most businesses, banks are a pain to deal with on the phone whenever you have problems. I switched to Chase after, among other things, I thought the Whitney employee that always helped me was creepy.
1) No creepers working here.
2) They’re fast. I use the ATM out front & when I need to talk to a representative, it never takes more than a minute or two to talk to one.
3) They’re efficient. One time, I argued with a Chase representative over the phone for about 15 minutes. Then I got frustrated & just walked to this branch. No arguing necessary, no rudeness necessary. I told them what was up, they took care of stuff with headquarters in less than 2 minutes.
4) They deal with idiots well. When I first starting my 1^st credit account & 1^st savings account, the representative explained everything clearly. Which is not easy, nor particularly pleasant, business when dealing with a financial idiot such as myself.

Today’s review is based upon today’s experience which was atrocious. Until today this was the rock steadiest of all Chase locations. They’ve had the same crew on drive thru for years, but today it was like newbie time.
It took 10 minutes and one send back to process 2 deposits and cash a $ 25 check. TEN MINUTES! The teller — who was nice, just not altogether too bright methinks — sent back my tube «with 2 paperclips so you can put the checks that go with what deposit.» What?! Really?! Okay —
FYI — one of the 2 deposits had exactly 2 checks for the same amount each AND it was detailed on the back of the slip, check number and all. This was a cake transaction and she made it a route canal.
Get your game back Chase — you had an awesome drive thru crew, what happened?