Cas Fontenot – State Farm Insurance Agent

When I moved here from Indiana, I originally moved to Algiers Point. Being the nearest agent, I chose Cas Fontenot when I transferred my policy to Louisiana (note: unless you want your premiums to double, try to avoid insuring your vehicle in Louisiana…)
Anyhow, it has been 4+ years since then, and in my 10+ years of driving, I have never had to file a claim until the hail storm in February. Thus, it took 10+ years for me to experience any real issues with State Farm.
As soon as that hail storm happened, I knew they were going to be flooded with claims, so about 10pm that same night I went onto the State Farm app and submitted the claim. (yay technology!)
About a week passed without hearing anything from anyone. (boo technology)
Finally they called to schedule an appointment with the adjuster at one of those «tent city» disaster claim popups. They wanted to schedule it the day of my wedding, which wasn’t going to happen, so we scheduled it for 2 days afterwards.
I showed up at my ridiculously early 7:15am appointment, only to be turned away because of some apparent computer glitch (or misinformed call center rep) that actually scheduled it for the following week.
Argh. So much for first come, first served.
So I got to drive around my fairly new-​ish car with a million hail dents for about 3 weeks before seeing the adjuster and getting my repair check.
The process went smoothly afterwards. They cut me a check, they were off by about $ 800, my body shop got them to cover the difference, car looks fine.
My only other complaint is that these people close early without warning. I made my husband get to their office well before 5pm on a Friday to drop off a document that they needed from him, and at 4:40pm, nobody was in.
The hours on the website and on the door to the building both say 5pm.