Asi Federal Credit Union

I have lots of love for ASI. They were a little bit prickly to join, but it was nothing compared to the credit union that wouldn’t let me join because my marriage «wasn’t legal enough» or the credit union that wouldn’t let me join because I only had 4 utility bills which was «not enough.» (Funny, most renters don’t have 4 utilities in the first place.)
I was able to use two utility bills to prove my street address and a magazine subscription to prove my preferred mailing address (a PO box). Not that it matters because I set up paperless billing ASAP, which was also a snap.
At this point, the staff at the Louisiana Ave branch know me (which is AWESOME!) and greet me. I think they’re polite and helpful. The thing is, the tellers are polite and helpful for all of their regular customers. Sometimes, that does seem like they’re chit-​chatting with someone for too long, but they offer me the same service. I personally bring a little bit of patience when I’m here around lunchtime and on Friday afternoons.
The one less-​than-​stellar part is the security guard who always asks me to take my headscarf off. How many times do I need to tell him that I cover my head for religious reasons? How many times do I need to show him the letter from my pastor? Eyeroll.
Accessibility notes: Weird parking lot. Door opens out. Both high and low counters. No Braille signage. Space can get loud at peak hours.

Not very user friendly, had to beg, and call back over and over to receive an answer to a loan request. The day that the answer was promised, I was instructed to call, which of course I did, and was told that it was still being reviewed. I then called back the next day, as instructed, then the next, etc., with still no answer. Finally, it was Friday, I was told to call back Monday, at which time, I simply said, that I couldn’t wait the whole weekend, as I needed to move on, to explore another solution. I believe I was then turned down, directly after begging for an answer, due to needing an answer, «now», but it was 4 days later, than promised. I was very disappointed in the manner in which this was handled. I needed a loan, short term, for an emergency issue, which I thoroughly explained, when applying. Maybe it was a fluke, I don’t know, but wanted to throw this out there, for future borrowers to know !

Sometimes you can get a very pleasant teller here. That’s about the best thing I can say about this place. While I do sometimes get the good teller, for the most part I am having to go there to deal with some sort of issue and the tellers I get in these situations (which are already frustrating and unpleasant) are not only not helpful, but sometimes just plain rude. I had been banking with them for years and finally had to close my account and move elsewhere. Absolutely ridiculous.

They gave me a good rate on a car loan, but heaven help you if you have to call their customer service for anything. Prepare to WAIT. Also, changing you address with them is a ridiculous hassle. Who offers online banking, but won’t let you update your address once you’ve logged into your account?

While I’m on my credit union reviewing tear, I’ll do one more.
I use the credit union’s ATM all the time. It’s conveniently located (for me) at the corner of Louisiana and Prytania. And since I’m a member of a different credit union, I don’t pay ATM fees. Yay!
Not so yay, was when I tried to do other banking here. No go. They are not a service center.