Wynn Optics

Love, love, love the friendly (Black Woman) Doctor. I like to buy black and buy local whenever possible so I was very pleased when an African American woman walked in for my eye exam. She was so professional and thorough and explained everything clearly and efficiently I immedieately called my boyfriend and mom who both had eye exams coming up and told them to go to Wynn. I paid for my contact lens order immediately, was told they would be ready in less than a week and I walked out in a sample pair which were comfortable and accurate. Boom, I thought it was a total win. NOW Two and a half weeks later, my sample lenses are expired and I am wearing my old, ugly glasses. I have called every day for a week inquiring when my new lenses would be ready and each person I speak to has promised to call me back and I have yet to get an answer. The staff on the phone is rude and inattentive, and if they ask me to spell my name one more time… ugh. The Doctor is great but everything else about this shop is a mess.

The doctor is amazing! The staff not so much, unprofessional and loud. I think the doctor may have hired her relatives and friends because they just seem too comfortable. I always feel like I am in a Dominican hair salon in the BX when I am in the waiting room, their kids are running around and the young lady who gave me my prescription couldn’t even pronounce astigmatism.

The sales’ associates were very nice and super helpful, and the eye exam was quick and thorough. I give three stars because the frames here seem a bit overpriced and there was not enough of a selection for my taste. I ended up having to settle on frames I wasn’t really crazy about, but I eventually convince myself that I really liked them because I had already gotten my eye exam done at Wynn Optics, so. It was my fault for not being more careful about checking out their selection before deciding to get my exam here.

I stopped in today to have an eye exam with this locally owned business. Both Tonya and the nice receptionist offered excellent customer service!

Horrible, just horrible I walked to this place, because it was close to my job. I had a piece of contact lens still in my eye, or that’s what I thought…
They made me wait an hour because they wanted to contact my insurance. They could have easily asked me to pay for the visit, I can always try to get reimbursement later. I walked out.

This store/​business is a poster child for why central Harlem has an improving retail and service sector. I have a five year old daughter with a few special optical needs and the staff is fantastic. Any time I walk in to get her glasses adjusted I am welcomed by all of the staff.
Great job Bernice.