Aphrodite Cleaners

Poor costumer service. Argumentative staff. Would not take accountability for their mistake nor acknowledged it. Lack of care for garments. Avoid this place and spend your time and money elsewhere.

I love this place and would give them 5 stars if it weren’t so expensive. So, to get that out of the way first, no, this place isn’t cheap. For small repairs and aesthetically-​insignificant alterations, you could probably save a little money by going someplace else. But for clothing you really care about, it’s worth coming here. The guys who run the place are very friendly, honest, and helpful. Most importantly, the tailoring is great. I trust them with high-​quality items I need perfectly tailored. And I even just bit the bullet and left my beloved leather jacket with them for some much-​needed repairs– something I wouldn’t have entrusted to another tailor. These guys are great and I recommend you come here. I think the same family is running the shop over on Frederick Douglass too.

Ugh. So expensive. Ridiculously so. And both sweaters came back with stains that somehow managed to go away when I asked them to re-​do them. Not a fan.

NEVER RETURNED MY SHOES. I paid for the repair of six pairs of shoes. (They apparently send this kind of work out to a factory.) A simple job – only the replacement of heels. I paid in full. It has been nearly a month, and they were supposed to be delivered to my apartment within five days. Every day I ask them about the shoes, they say: «today.» The worst customer service imaginable. Not professional people at all! My guess is that they lost the shoes and are not honorable enough to tell me. I have lodged a complaint with the NYC Department of Consumer Affairs. Stay away from these people. By the way, their name is Legacy Cleaners, not Aphrodite.

So sad… They tailored the life back into my jacket. I was thoroughly impressed! After that everything went DOWN HILL!!! When I tell you I experienced THE WORST customer service… OMG!!! So I had my dry cleaning delivered to my home. The delivery guy shows up with zero change… Uuuum who does that? I call the manager and He suggests that I just take a credit for the over $ 10 difference to be used at his location another time… I wasn’t pleased because technically I found a better and more convenient location near my home (tower west cleaners is the bomb. Less expensive and certainly more professional. Check them out!) and I didn’t appreciate being forced to use this place because he so conveniently forgot change. Anyway, I ate it and took the credit. Later I decide to use the credit and the manager acts like he has no idea what I’m talking about. THEN proceeds to try and charge me $ 40, yes $ 40 for a hem I swear would take all of 3 minutes or less to complete. Needless to say i almost lost my $#!T smh. To add insult to injury He was so rude about the entire situation I was flabbergasted. I will never EVER go here again! Over priced and completely under serviced!!!

I was happily impressed with everything about dealing with this company/​location. This review is for Legacy Garment Care, which is now at this address – don’t know if they bought Aphrodite out or changed owners or what.
I was looking for a «green» dry cleaner who could pick up same-​day, on Saturday.
I found Legacy by searching on the Green Earth website (
). I called the main number since I wasn’t sure which location was closest to me (the website says there’s one on FDB, too).
The man who picked up was very friendly. He said no problem, they could pick up that afternoon. He said usually they’d be able to bring my coat back on Monday (which, since they’re closed Sunday, is next day service!), but since it was a down coat, he said Tuesday just to be on the safe side. I was really impressed by this straightforward honesty, since I know plenty of places that would tell me it’d be ready on Monday, not deliver the coat, and then when I called, would tell me with attitude that it’s down and how could I expect it next-​day.
Anyway, he said someone would be calling me within the next hour about pick up. Well, sure enough, someone called within the hour to confirm my address and apartment, and said he’d be right there. He was extremely polite and kept calling me «Miss Elizabeth.» He came, picked up the coat, and that was that.
I was planning to call to check on the coat on Monday, but instead, I got a call from them at 1:00 p.m. Monday afternoon to say that my coat was ready and they could bring it right away! I was still at work so he said no problem, and to call when I got home. I did, they came half an hour later, and the delivery guy almost ran away before I could tip him.
The one issue I thought I had was that on the phone when they told me my coat was ready, they said the charge would be $ 28.50 and I gave him my credit card number. But the slip that the delivery guy gave me said $ 38.00. When I called this morning, I was told that the normal charge was $ 38 but they’d given me a 25% discount as a first-​time customer.
Sold!

For whatever reason the signs say Legacy Garment Care but anywho…
Friendly service, credit cards accepted, & they were able to turn a pair of ill fitting pants into a wonderland for my ass. I think they deliver too.

These guys do excellent work, are very friendly, and deliver. We’ve been taking our clothes to Aphrodite for a few years because they are the best in the neighborhood.