Wyndham Midtown 45

I travel into Manhattan 30+ times a year and almost all stay at the Wyndham Garden Chinatown on 93 Bowery Street.
Today, 2÷1÷16, I had a job two blocks away from the Wyndham Midtown 45 and figured it would be more convenient. Yes it was more convenient but it’s my last time here.
Pros — the hotel is in a nice location. A 5 minute walk from Grand Central Terminal. For me that’s fine because my meeting was a 5 minute walk from here. For the average tourist who wants to see NYC it’s on the wrong side of town and a 20 minute walk to Times Square.
Cons — the room is awful compared to the Wyndham Garden Chinatown. Much smaller and NO VIEW. At the Wyndham Garden Chinatown nearly every room has a SPECTACULAR !!! view of mid-​town with the Empire State Building and Chrysler Building front and center — completely unobstructed. Little Italy with many great restaurants is a 5 minute walk. Here, it’s just another NYC neighborhood. Nothing special and the view is of the building across the street.
The room is MUCH smaller than I’m used to and the desk folds out — weird. Closet doors are some kind of fancy design but one was completely missing. Don’t care. WIFI was a pain to set up.
Bottom line is that this place is a «Resort» in the Wyndham chain. What that really means is that they have a number of rooms designated as «Hotel» and the rest as «Owner». You can guess which rooms are nicer.
Now I’m used to staying in Manhattan and space costs lots of $$$‘s but the room was much smaller than I’m used to with NO view.
Bottom Line — Wyndham Garden Chinatown all the way. Yes, it’s a subway ride to Times Square but th room is much nicer, the staff friendlier and Little Italy and Chinatown are right there. Go see Times Square and do all the tourist stuff but go downtown for a good value.

I stayed at the Wyndham for three nights recently. The location is perfect. The walk to Grand Central Station is only a few minutes. Very close to a pub too.
The lobby is small. They’re in the middle of a big renovation and not all of the rooms have been updated. There are only a few rooms per floor. We were above the 20^th floor. The view was uninteresting, as we were partially surrounded by taller buildings.
The room is a little different… lots of cubby space everywhere. Poor lighting. The bathroom was nice, but the shower required the water and the shower to be turned on at the exact same moment, which wasn’t always easy. Decent kitchen and living room area, but the furniture was in rough shape and outdated. I imagine the renovated rooms are better.

We just finished our stay here in New York City. Great accommodations very friendly and courteous staff. We will definitely elect to return again. The renovated rooms are very fantastic.

I stayed at the Wyndham Midtown 45 from October 24^th — October 25^th 2015. I had a horrible experience. When I booked the room on Orbitz, I was promised a «Deluxe Guest Room» — 2 Beds with occupancy of 4. The room details included — a separate living room and refrigerator. I saved a screenshot of this if it is ever needed for verification. When we got there, we were given a tiny room that could not sleep 4. It has no separate living area nor did it have a fridge. We bought a ton of groceries such as cheese, meats, snacks, and beverages. We called the front desk and they told us that they didn’t have an available room for us to switch. We asked for our money to be refunded and we would go stay someplace else but they told us we had to contact Orbitz. We spent over an hour on the phone with Orbitz and when a service representative came on the line, they said that it was up to the hotel to change the room and they couldn’t refund us. We were furious, two hours had gone by and we were still working on room issues. We were celebrating our engagement in the city that night so we planned on going out. Finally after hours of back and forth, they said the only thing they could do was give us a deluxe king. However we would have two couches and one bed to sleep on. Two people had the bed and one had to sleep on each couch. THIS WAS NOT WHAT WE PAID FOR. We spent a ridiculous amount of money on a hotel stay that was miserable. We did not get settled in the room until 10pm. At this point it was just to sleep. The worst part of the stay had to be the management at the hotel. We were told by the male that checked us in that they would give us a later checkout to make up for all the issues. At 9AM housekeeping was knocking at the door and at 11AM we received a call from the front desk telling us that every additional hour we spent we would be charged 100 $. That made me go insane. I grabbed my family and stuff and we left. I was not going to make a complaint, I was just going to never recommend them again but I cannot believe the experience I had with both Wyndham as well as Orbitz. I always use Orbitz as a choice of booking but they abandoned me when I needed help. As far as Wyndham goes, I usually stay at them in various locations but will never even suggest it again. I also work next door to the hotel we stayed at and am always sending clients there from A+E Networks. NEVER AGIAIN!!! I am disappointed in both companies. My money was taken from me so that my family and I could sleep on a couch. I should have been refunded my money or comped at another hotel to be able to celebrate this night with my family again

I have seen previous reviews and I’m definitely not sure where all of that came from. I have been a Wyndham owner for 10years and NYC happens to be one of the nicest places I’ve been to so far. I stayed in a one bedroom presidential and the suite was beautiful from the decorations to the sub zero frig. I know this location is still undergoing Renovations to more than half of the suites so if you book make sure it’s a renovated suite. It’s actually I’m a pretty good location. Only a few blocks away from Grand central station. And within walking distance of Times Square, radio city, and all those fun tourist attractions. Parking is bare to non in that area. So if you don’t need the car I don’t suggest having it unless you want to pay $ 75 a night to have valet. The staff was friendly upon our arrival and our departure. There are plenty of places to grab a bite to eat a few blocks up or little markets around.

I live in New York and love coming into the city and spending the night at really nice hotels. This place is a slum.
First of all the hotel is located right next to a homeless shelter, which looked better than this hotel.
We get to our room which looked like a shoebox, the lights were so dim, and you had to screw each bulb in to get the lights to work. Stains on the «couch», rusty grim stains in the bathroom sink. I felt disgusted. We were promised a refrigerator and a separate living room area which was not in our shoe box. I called the front desk and they said to call orbitz where I booked through. After calling for over 2 hours they switched us to a suite. The suite wasn’t even any bigger. We called multiple times for things like ice, towels, etc. was not brought to our room.
The front desk guy calls later to apologize and he says he will extend our checkout time until 12pm. The morning comes around 11:15a and the front desk calls saying they are charging me $ 35 for the first hour of staying over the checkout time of 10a, and $ 100 every hour after. When I explained what happened they said they couldn’t do anything about it. I was furious so when I got downstairs to checkout they then explained it was «miscommunication» saying they didn’t see a note left by the check in guy, but briefly saw it prior to me coming downstairs and more garbage just like their hotel. Had I not started arguing with them they would have just charged me.
Don’t stay at this nasty hotel, there are so
Many others that are so much better, and cheaper! Wasted my money and my night because I had to find a new hotel to hang out and relax.

Great location, lovely rooftop terrace with views of the Chrysler building and MetLife, friendly staff.
The furniture in the room was odd (and also broken), the bar by the terrace stopped serving wine at 5 (really?), the elevators were quite strange.

My family and I stayed at the Wyndham Midtown 45 over the last couple of nights. The first night that we checked in we had to stay in the hotel part of this Wyndham because we arrived a night earlier than our timeshare stay would begin.
I will begin with the first night. The first night we stayed on the eighth floor and the room was old and had a certain smell to it. One of the sheets on the bed had a nasty stain on it. The flooring in the room was disgusting. The small couch had stains on the leather. The size of the room was fine since we knew we would be in a small area being that it was New York.
The second day when we checked in through our time share it was like night and day. The staff allowed us to check into our new room at 10:00 am. The new room was amazing! The room was fresh and was perfect for our family of four.
I wouldn’t stay here if I needed a hotel but definitely as a time share owner in Wyndham. The location was great as it is close to the grand central station. There is a Walgreens/​CVS type store around the corner that met our needs. There is also a 99 cent per slice pizza place around the corner that was really good. The washer and dryers are new and free. The views from the 33^rd floor outdoor patio are amazing.
Besides the nasty hotel room the only bad thing was you can hear a man and woman arguing loud every night from the residents below in the area.
If I was only grading the timeshare I would give it 5 stars. The front desk workers are good except for one person who I wouldn’t embarrass by putting her name on here. Overall a good experience.

«Worst Hotel Experience EVER! Like since the beginning of time!!!»
1 of 5 starsReviewed yesterday NEW
I spend more than 60 days a year in upscale hotels and am an elite member in some of the «frequent flyer» programs for airlines and the lodging industry.
I responded to a solicitation and purchased a 3 night prepaid stay at this property. I was offered a refurbished room with kitchen facilities. The property was described as at least 4 stars.
You can imagine my dismay when I found a tiny lobby with few if any resting accomodations. My room was the smallest darkest lodging I have ever experienced. When I complained I was told that all I had to do was sit through a 4 hour presentation during the next few days, PURCHASE a time share membership and they would immediately provide with a refurbished «suite.»
Welcome to Wyndham «bait and switch».
I was out of this dismal property in fifteen minutes. I contacted the Intercontinental Times Square and within the hour had a beautiful room.
I contacted Wyndham by telephone this morning. The young man responded to my complaint, «no no no. I’ve heard this is a very nice property. You can’t expect a large room in Manhattan.» He offered me no sympathy or adjustment.
Thinking of staying here? BEWARE

UPDATE 9÷5÷15: I received a full refund from my credit card company because of this breach of contract on Wyndham’s part. Ever since my credit card company rightfully pulled the money OUT of Wyndham’s account they have been blowing my phone up in an attempt to reach me! (Refer to my reviews above and below this one).
UPDATE 8÷19÷15: I checked my mail yesterday and received a letter from Club Wyndham stating that I had been pre-​approved to purchase a vacation ownership through Wyndham Vacation Resorts and in order to accept the offer I would need to present the letter to the representative during the sales presentation. THIS IS THE SAME PRESENTATION that I was told I was not eligible to attend when I went to Wyndham 45. The amount of lying and deceit involved is unreal. When I actually attempted to attend this tour/​presentation in person, two boldfaced lying Wyndham employees (one being the manager overseeing the tour), at this hotel gave me stories, yet I received a letter 3 – 4 days later from Club Wyndham informing me that I’m now somehow able to afford a vacation ownership. According to these employees, I wasn’t able to afford a timeshare because I didn’t mark my income as $ 75,000 or more when I filled out their pre-​tour questionnaire, BUT Wyndham Vacation believes that I can. Go figure.
I visited this location in Midtown only because I was instructed to by Wyndham Rewards Resorts (whom I booked a vacation with) in order to listen to a 2 hour presentation and receive a $ 75 gift card at the end. When I arrived I was given paperwork to fill out that asked for some basic information including my income. I marked tne income section and returned it to the lady who also asked me to show her my credit card. At least a half hour later, this lady returned to me and told me that I was not allowed to participate in the tour. She was very nervous, rubbing her hands and stuttering, and then proceeded to lie and tell me that Wyndham Resorts informed her that I could not take the tour. I asked her why and she said she did not know. She gave me the phone number to Wyndham Vacation, which I already had, and told me to call them to inquire. She was already aware of why I could not take the tour, she was just too embarrassed to tell me herself so she made it seem as if it was a choice made by Wyndham.
I asked if there was a courtesy phone nearby that I could use so that I could call them immediately and she said no. She told me this because she really wanted me to leave to make the call just because she knew she was telling me a lie and needed to save face. Instead, I walked to the front desk and an associate there assisted me by dialing the phone number and putting me through to Wyndham Vacations. I was on hold with Wyndham for nealrly 45 minutes so they could determine why I would not be allowed to participate in the tour, which according to the bimbo was a Wyndham Vacation decision. Finally, the Wyndahm rep that I was speaking to told me that they, the actual tour/​presentation/​employee/​hotel, not Wyndham Vacation, had an issue with the fact that I marked my income level as «under $ 75,000» per year so I was not eligible. She said this was not a decision Wyndham had made, rather this particular hotel/​staff. She called the hotel while I was on hold with her and was able to speak to either this tour manager or someone else. Part of my contract with Wyndham was that I receive a $ 75 gift card at the end of the presentation and this was breached. I even asked the manager who is over the tour presentation for my information back and he refused, claiming that they shred all of the information and that «Wyndham would not risk their name doing anything with my info».
A male manager who oversees the presentation told me to my face that they don’t have any way to verify if the info that I provided them is even accurate. So they had no way to verify that my information was even accurate to begin with, including whether my credit card that they briefly looked at was valid, yet they deny me participation in the tour, which was part of my package, because I makrked my income as under $ 75,000. If $ 75,000 is the answer they want to hear, why provide a variety of income selections listed on the application for less than this amount? The questionnaire listed options for incomes that fell in the $ 30,000, $ 40,000, $ 50,000, and $ 60,000 + range. Why are these income levels even listed on the questionnaire to begin with if they already know that an income of at least $ 75 000 is the answer?
One would think that someone who makes at least $ 60,000 per year could afford a timeshare, but not according to these lying employees. I GOOGLED information about them and found that countless others have had the scam-​like/​deceitful experiences with this this group as well. Both employees were very deceitful. I look forward to joining a class action suit in the future with this whole thing. They have already been involved in one or a few in the past.

Great staff, good rooftop views, very close to grand central station, so easily accessible.

I love Tyrese and his song «STAY!» The customer service here is above and beyond what I expected. Maybe it’s because I joined the club, but this location is superb. Literally walk 3 – 4 blocks to a Grand Central when ever you want. The rooftop lounge has a stellar view of the Empire State Building. The rooms are always nicely clean and the beds are comfy. What more can you ask for? The fitness center is cramped because it has a ton of equipment which is good/​bad depending on how you want to look at it. Oh and did I say «FREE» laundry facilities. Can’t beat that! It was close proximity to all of the major shopping areas and the staff is knowledgeable and can help you navigate the city on plane, train, or automobile. As the Terminator would say «I’ll be back!»

This is a great location. The rooms are small but when you are in NYC, you really don’t plan on spending a lot of time in your room. The staff was very nice and helpful as well. I would definitely stay here again but sometime I prefer to be closer to Times Square. The rooms are nice and clean and the décor is very modern.

This hotel is decent but the receptionist has a horrible attitude. She totally ruins the reputation of the hotel in general.

Rooms are nice. Timeshare folks should not expect typical Wyndham quality.
Presidential suites are disappointing. Stayed in the same 1 Br a month ago when it was pre-​renovated. All that was changed is the vanity mirror in bathroom, the lighting, a few pieces of furniture. The kitchen is still under-​furnished. The paper towels and toilet paper what you expect in Wyndham’s motel 6 brand. (Management, one uses twice as much — no savings for you)
Front desk staff are under-​trained and can be downright unpleasant/​unprofessional. They do not follow through with what they promise. The folks across from them and the bell staff are professional and personable and seem to always be going the extra mile.
Special requests are ignored. Windows look rather new; however Wyndham skimped on their quality. HVAC in rooms seem to be run by a central thermostat and not in room. It is either hot as hell or cold. No in between. Beds are comfortable. Showers are not easy to enter and the fixtures they chose are difficult to use. No ventilation in bathrooms. The unit was not clean and we found hair in the bathroom and tub, and gross amounts of dust and hair in the bedroom.
I gave a second star for the location. HOWEVER, if you want to be closer to landmarks and shopping and are not comfortable walking or riding the subway — this will not be a good location for you.
Timeshares: VERY high points for little more than being in Manhattan. Bring a NYC attitude.

so I went there this Saturday to pick up my air tickets that I won on auto show. I was told to bring and photo ID or debit or credit card for identification so I go there but I only had my debit card on me and my passport and my driving license. I am going to pick a prize why would I need my credit card? in my head I was thinking, they told me I had to come to this resort and they will give me a tour for 2 hours for free and I can pick up my tickets from there BIG SCAM I filled an application about the resort and then they asked me for identification so I gave them my debit card and my driver license so I said I forgot to bring it, they said you cannot claim the prize are you serious? so I showed them my passport they said no you need a credit card for identification someone explain this to me passport and driver license isn’t that an ID? so they told me to wait a side for manger to come and she came with nasty attitude and said you need a credit card and kept arguing I said you know what keep those tickets I don’t even need them.
worst place ever, they all look they are about to scam you, why would you need my credit card???

I can’t say anything about the hotel itself, but the bad reviews speak for themselves. I’m talking about my bf winning a promotion of four plane tickets via contest at a mall. They told him he would have to sit through a two-​hour, no pressure presentation from the Wyndham staff at this location. They rallied up about 5 couples for their presentation. While the presenter seemed courteous and professional enough, the man appointed to us was not. He was super rude, made my bf feel like a tool for saying that he could not afford to buy the package (because he has expenses to pay for due to damage from Hurricane Sandy!), and we ended up walking out after an hour or so. I knew that there were strings attached to getting the prize, but that guy made my FDNY bf feel like a loser for not wanting to buy in to their scam. Bye, Felicia! We won’t be staying at any of your resorts, and we can certainly afford to pay for our vacations ourselves, when we feel like it!

Well this hotel has taken a turn for the worst. What used to be an upscale boutique hotel, has turned into a upscale version of Motel 6. Closed restaurant and bar. Cheap Walmart towels and a wet mop in my closet.
I miss The Alex. :-(

Well now that I’m reading the reviews, I understand the frustration from others. Recently just stayed there for a night and lets just say this hotel should be your last resort. The customer service is not acceptable. They offer bedroom suites with a kitchen but no climate control. So basically in the winter all rooms are set to 77 degrees because you can’t control the temperature. Get ready to sleep in a hot, stuffy room unless you leave the window open to NYC noise.
The staff isn’t very helpful as we made several complaints regarding the room temperature and a security matter. In which, a manager didn’t believe us nor apologize. Let’s just say they will let anyone up to your room with a key if someone says they’re «related» or «you left a key for him/​her». Oh and without notifying you via phone call to let you know you have a guest claiming you left a key. (Which I didn’t). Good thing I knew the person, but I did not leave a key nor was I expected the visitor to easily swipe a key to enter the room without me knowing… let alone at 2am.
Overall, I would say this hotel has poor management, customer service, and maintenance. If you’re considering staying here, I would highly recommend you look elsewhere.

OLD OLD OLD OLD hotel… lobby is less than 100 sf. Only a bench and one tiny sofa.
3 elevators. So no wait time.
We stayed in a suite. It seems like everything is in «small size»?? The couch is tiny. The desk is tiny (the width is just like the length of the telephone).
This hotel is not part of Wyndham’s chain. Wyndham bought this hotel and manage it. The standard is soooo much different.
This hotel is way over priced! We felt like ripped off… :(
The ONLY good thing about this hotel, 2 blocks away from Grand Central Station. That is the reason we pick this hotel because we take train to visit our family almost everyday of our trip.
Can be walking distance to Time Square… but it is not fun walking blocks & blocks in 30 degrees weather.