World Optical

I usually don’t write reviews but, after giving them the benefit of the doubt a few times, felt compelled to go out of my way for this. I agree with the other reviewers: I’d give this place negative stars if I could. I felt hustled and given a severe disservice.
e.g. The optimists were never the same — one notched my prescription down, the next 12months later back up (cost me $$ each time). Another broke my glasses (expensive frames) in such an incredibly naïve way that it made me wonder if it was his first day there — I essentially got an «oops, sorry» from them without any amends.

completely agree with the other reviews. the only reason i went to this place was because i work in the building, and thought it would be convenient, and they claimed to take my insurance. i walked out feeling ripped off but couldn’t quite put my finger on what had happened to me. the girl in the shop tried to steamroll me into buying my contacts through them by claiming i would lose out on a rebate from the manufacturer. i showed her that i could get the contacts online for less than half of what they wanted to charge me, but she still insisted i wouldn’t be able to take advantage of the rebate. when i pointed out that i could just go directly to the manufacturer’s website to get my own form and fill it out, she gave me attitude and reluctantly gave me my prescription. turns out she messed up the prescription, and i had to go back to get a new one because the prescription she wrote for me didn’t even exist with the manufacturer’s brand.
complete rip off. inept. horrible snooty attitude (complete 180 from when you first go make the appointment). i am telling my coworkers not to go here even if location is convenient.

I went here because I work in Two World Financial Center. While the optometrist was great and very efficient, their prices were terrible and they definitely didn’t process my insurance properly.
I requested that they use my insurance for the contact/​eye exam (which was supposed to be fully covered) and for the purchase of two months contacts (again, this is covered). I walked away $ 419.80 lighter in my wallet and my insurance company even said they didn’t fill the forms out correctly so that I would achieve the maximum benefits. Clearly, they are trying to optimize profits but COME ON.

I should have read the reviews before making an appointment. These people are unscrupulous. I went there because they accept my vision plan. I asked for my vision plan’s frames which are covered 100%. They said they don’t carry my vision plan’s frames. I picked out frames for $ 199. When I looked on my vision plan’s website, I found out the frames World Optical charged me for is supposed to be covered in full under my plan with no cost to me! As far as I’m concerned, World Optical lies, cheats and steals additional money they are not entitled to. I would save the aggravation and go elsewhere.

I needed to get my glasses which I did not purchase at World Optical and they fixed extremely quickly and at no extra cost. Very convenient and efficient if you work in the area!

I would give them negative stars if possible. They misled me on the prices comparing their price with discounts and rebate (that at the end I didn’t get!) with listing prices of other providers. I made the order without thinking much about it, when I had a look online the next day I called them saying I wanted to cancel my order. They said they couldn’t. I went there in person showing how their quote was totally out of market and the guy in charge with the glasses said: «Nobody ever complained». Unbelievable. Go somewhere else, save your money and don’t give business to who doesn’t care about their customers

I agree with Christa, particularly with respect to the assistant. I went there last winter using my workplace’s insurance, (knowingly) overpaid for contacts because I needed them ASAP, but vowed to transfer the rX to Costco for the next box (did not buy a year’s supply). I remember thinking the assistant was somehow processing my exam and contact costs incorrectly and there was some discussion, but I just paid and left.
I was able to transfer the rx during the summer with some difficulty, but then found myself dealing with them again last week while attempting to order contacts through Walgreens to take advantage of a 25% off sale. I had a question about the prescription, which I had in front of me from Costco, but I chose to call WO instead since sometimes Costco is loud and chaotic. I was at my desk and wanted to talk quietly and not strain to hear. I called WO and spoke to the assistant, who was extremely rude and condescending. I said: «I have a question about my prescription, _​_​_​» and after a pause she said: «Well I don’t know the box isn’t in front of me.» I asked her if she could look it up, and she barked: «Are you even a customer here?» Like, why wouldn’t I be? Wouldn’t the time to have asked that been when I called and stated I had a question? Specifically, my question dealt with what power my prescription was. The answer was +0.00, but she used optometry jargon to answer my question at first. I said «what?» twice before she barked: «ZERO!»
To push me over the edge, my order with Walgreens was denied. Walgreens was out of my typical brand of contacts online so I went with another brand of toric lenses (I have astigmatism) and put in the RX. The site needed verification from a doctor, and due to the same wariness of Costco’s chaos that made me call WO last week to ask the question, I put in WO for the verification. It was denied because it is the «wrong lens.» I really don’t think that should matter if the presecription is the same AND I correctly chose a lens for astigmatism. I will try the order again with Costco’s verification and if I am denied again I will stand corrected, but I find the assistant at WO consistently unpleasant and will happily be going to a different eye doctor this winter.

Definitely wouldnt recommend. The DRs are unexperienced and inconsistent. I went to one and she put me in one contact brand/​prescription and then went back because i couldnt see and they changed the strength pretty drastically and put me in a different prescription. I’ve been wearing contacts for 12 years and this is the worst experience I’ve had. The Drs were decently nice but the assistants were very unhelpful and passive aggresive. Also, prices are very high. You’d be much better off ordering online.