World Class Valet

Unacceptable service, slight attitude and will not use again. Twice I made mention of having articles dry cleaned and they came back launderer and was told that I did not make mention of the dry cleaning. If the rep would have noticed, while on the phone that the second article was clearly a dry cleaning item, there would have been no mistake. It’s a shame that this is the valet service in my building. Will no longer be using.

Everyone makes mistakes and I’d be the first one to appreciate and be understanding of a well-​handled mistake. Unfortunately this valet service apparently makes a lot of mistakes, and handles them poorly. The first (and last) time I used the service I got «my» laundry back and half of it was someone else’s and I was missing over $ 100 worth of clothes. I literally paid money. to throw my clothes away. It’s a wonderful feeling. Aside from washing the clothes, it seems like there’s only one other thing to make sure of in this business, and that’s not losing clothes. Laundry service is a huge business in Manhattan and it’s embarrassing that almost all of the reviews on here are about this service losing stuff. I got a call that maybe they found my things. It was a bag full of someone else’s clothes. So, in this single experience three people have lost their clothes. Then they offered me a $ 70 credit. to use them again. which was perfect because I really needed a laugh. The service itself was $ 30 mind you, which they didn’t offer to refund me for. No one apologized.

‘World Class’ must be a hilarious joke to whoever runs this company. I have not once enjoyed my experience with this company.
I truly dread taking my clothes to be cleaned and often go as far as choosing to wear a washing machine-​safe shirt over a dry-​cleaned shirt simply to avoid having to deal with the people that work at one of their outposts on Wall Street.
Because ‘World Class’ has a monopoly on the area, it’s just not practical to look elsewhere. It’s a terrible cycle and it’s just too bad.

Great for dry cleaning– reliable and not that expensive (maybe a little slow) but DO NOT DO YOUR LAUNDRY HERE! They lost a pillow case and broke the strap of 2 articles of clothing and ripped another article.

This place is horrible. As stated below, the laundry and dry cleaning are never returned on time. While my experience with the dry cleaning has been average, they handle their laundry horrendously. On several occasions, they have lost my clothes or I’ve gotten my laundry back only to find someone else’s clothes mixed in my laundry bag. Plus, they are always losing my socks. I mean losing a sock once in a awhile is okay, but losing five socks per load is inexcusable. Also, they took very poor care of my clothing. I noticed my clothing was getting worn out more quickly, and even new clothing came back with holes on several occasions. Do not go here until they clean up their act.

They weren’t horrible and they never lost my dry cleaning. Actually, my dry cleaning was always returned on time and in excellent condition. The problem I experienced with them was that, although everyone was super nice, the would frequently close about 10 minutes ahead of time, and with work, I always counted on sailing in just before they closed. And, they would frequently take breaks during the day and just leave a sign on the door that they would be back in 10 or 15 minutes, and it would be more like 30 minutes. It was very convenient though since I lived in the building. Lastly, it always smelled like something weird in there, several times, like bad weed, a couple of times the Asian woman had warmed up and was eating something that smelled like death. I don’t want all that aroma near my clothing. However, that said, the clothes always came back very nice…

DO NOT USE! They lose your drycleaning. They return items 5+ days late. There is no manager to talk to onsite. This is the worst drycleaning experience in Manhattan. Take your clothes elsewhere or risk never seeing them again.