Whitehall Pretzel And Ice Cream

If I could give zero I would. I was starving after class and wanted some fries at Wendy’s but the line was super long and I didn’t want to miss my boat. I looked around and saw no lines here so I went figuring it would be a quick exchange. However despite there being four people behind the counter standing around idling and avoiding eye contact with me, not one person came to get my order. After waiting two minutes, I loudly shouted, «hello?! Anyone!?» A disgruntled man finally walks over to take my order of hotdog pretzels. He gives it to me covered with napkins and walks off after I pay. No ketchup no mustard, nothing. I get on the boat, uncover it, and its all dried out dogs and the pretzels were either burnt or super browned.
I would’ve been better off ordering on the ferry for all that I paid and experienced.
Rather starve than ever return here. What a poor representation of Aunt Anns.

The first time I tried their pretzels I was starving and said wow these are good. They were soft and not too salty. The 2^nd time I tried them they were just how I remembered them and thought, wow they really put some effort into those pretzels especially for under $ 3.
Located inside the Staten Island terminal they also sell ice-​cream and other little knick-​knacks. The pretzels come in different flavors like cinnamon sugar but both times I visited I just had the plain with salt. I wish they had the raisin pretzel with cinnamon icing. I didn’t encounter any rude staff but didn’t ask any questions (there was no need).
I prefer these pretzels than the ones they sell outside in the cart that are usually cold and hard. I will definitely come back and get my pretzel fix. You can’t beat that price or taste for us pretzel lovers.

These are the finest most supple buttersoaked saltflaked pretzels I’ve ever had.
They are like Thanksgiving dinner rolls – the big pan-​baked ones you peel apart from each other – swimming in their own thick sweet bready juice.
It is very important to eat one. I’m pretty sure the terminal was built with two purposes in mind: to give people a free boat ride past the Statue of Liberty, and to sell them these pretzels.
P. S. To address some other reviews: as a rule, complaints about customer service from a public transit food stand seem odd. (Although the guys there have only ever been, to me, attentive and kind.) Anyway, if you give them $ 3.50, they’ll give you the pretzel.

Horrible. So i went here to purchase popcorn, i asked the man working if they used a lot of salt to make their popcorn and if they did if he can please use a little less because i cant have so much salt, he then tells me well if you dont like a lot of salt dont buy from me, i tell him but i want the popcorn and that I’d just prefer a little less then what he poured in the previous customers bag, he says «go next door they have popcorn, you’re asking me stupid questions, like you dont know what we do, you’re fat enough, you eat popcorn every day» meanwhile im actually pregnant and just really wanted some popcorn. I couldnt believe what i just heard, so yes i did take 1 piece of popcorn and threw it at him. He bagan calling me b****es while his employees were lounging around laughing he also threatened to call the police over a piece of popcorn that did no harm so i waited but he didnt call them because he was in the wrong. Disgusting.

DO NOT BUY HERE. The man behind the counter was so rude. I asked him if the popcorn was fresh and he began lecturing me about what to ask an employee. I advised him he was getting worked up over a natural question of a customer. He then advised the popcorn was 1.5 days old but that he could vouch for the product. Apparently the proper question to ask is if it’s good — not whether it’s fresh. Dumb ass. Learn some manners. Oh, and the pretzels looked soggy and disgusting.

Not only was the guy behind the counter rude, he had the audacity to flirt at the same time. Words of advice: work on your customer service skills first and do the job you were hired to do… smh.

Waiting for the ferry an decided to get a pretzel. Found the almond pretzel to be hot and good. I found out they are family owned and operated. The very young man who waited on me was both prompt and courteous. He took my order, processed payment and ran the credit card. Very impressive!

First, the staff are disgusting and should not be in the food service business. on 4÷19÷2013 (Friday-​evening) i had to use the Men’s room. While, at the Men’s room this late 20’s guy with a food court uniform was next to me using the urinal. after, we used the facilities i proceeded to the sink to wash my hands and the Indian looking guy walked straight out. so, i washed quickly to see where this guy was walking to. and he works at the «Whitehall Pretzel And Ice Cream «shop. a food service employee with pee on his hands does not make for a good Pretzel/​Ice Cream experience. Uuggh!

In general, I gotta tell ya, the Staten Island Ferry Terminal is not a destination snack location. It’s usually more of an «I’m bored» and/​or «I’m starving» snack location. However, Whitehall Pretzel & Ice Cream sells Ciao Bella gelato. While it’s not the very best gelato in the city, or the cheapest, it is really much better than many gelatos that I have paid more for… I give it the Best Snack At Whitehall Terminal Award.

I’m almost ashamed to admit how much I enjoy this place. Whitehall Pretzel serves as a standing rebuke to the dietary interventions of the current mayoral administration, offering up nothing but highly salted, high fat, junk food. Pizza pretzels topped with pepperoni, with sausage, and with every manner of topping intended to induce a coronary in diners with a constitution less robust than mine.
Delicious pretzels in all manner and form. I have yet to sample the ice cream, although based upon my experience with their pretzels, it can’t help but be outstanding. If you ever find yourself waiting for the Staten Island Ferry, you might want to walk on the wild side and give Whitehall Pretzel a shot.

Not bad. I was starving (as Rachel A.) writes after searching and walking around everywhere to find the ferry.
I ordered a pup dog (pretzel with hot dog inside) and it was piping hot and fresh! The bread was still soft and buttery and the hot dog had just the right amount of saltyness. For $ 3.50, not bad, especially at a tourist hot spot!
Cash only!

I’m all about fine dining in NYC. After getting off of the Staten Island Ferry and finishing the Five Boro Bike tour, I was starving. I saw Whitehall Pretzel and Ice Cream Inc. in the Staten Island Ferry terminal and made a beeline for some pretzel dogs. I walked up to the counter and saw no pretzel dogs. Instead I saw Pretzel Pups, pointed to them and said, «I’ll take one of those.» It was the closest thing to a pretzel dog and I needed some meat.
The Pretzel Pup was huge. Usually I eat two pretzel dogs but one Pretzel Pup would be enough for me. The outside dough was buttery and had a few sesame seeds. It was like a bagel dog more than a pretzel dog. The beef hot dog inside was salty but warm and was the closest thing to real food I had all day. I had been feasting on power bars and cheese crackers and I’m pretty sure I burned all those away already. I finished my Pretzel Pup fast and decided I wanted an almond pretzel. The almond pretzel was good but more on the buttery side than the sweet side. BTW, the ice cream being sold was Ciao Bella.
In the land of Pretzel Time and Auntie Anne’s, Whitehall Pretzel and Ice Cream Inc. lies somewhere in the middle. I’m just glad they were at the Staten Island Terminal and provided me with some sustenance before my long cold wet commute home.