Verizon Wireless

They did not offer complete information.

When you have a problem upgrading a phone or making any change to your Verizon account, the actual Verizon store was less than no help at all and in fact wanted to have me pick a phone that they didn’t even have in stock.
Instead, I ended up completing my upgrade with Omar. He was able to get the exact phone that we wanted and had it ready and waiting for us. Afterwards, he was able to have the upgrade completed and done quickly and the phone set up as well! Thanks!

I had a terrific experience at this Verizon location! Omar was extremely knowledgeable and helpful, had the phone I was looking for for a Christmas gift last minute and got me connected and out the door quickly. I will return to this location!

This place is a disaster. Absolutely dreadful customer service. I was charged $ 60 for a faulty phone case. I complained three times… by phone, email and letter and they never helped me. I am very disappointed. DO NOT SHOP HERE

No! Don’t be tempted to go here. They are NOT a Verizon store. They are an authorized Verizon retailer. Also, they are either actual morons or they are shady as can be. Omar, the manager, seriously either does not know what he is talking about or they are just swindlers. Just trouble yourself to go a few blocks further up to a real Verizon store on 58^th St. DO NOT do any business with this store. I promi$e you will regret it.
**UPDATE: Ugh. My experience is this. Verizon (a real Verizon store) would have charged only $ 350 early termination, and we could have KEPT THE PHONE!!! This «premium retailer» has fine print on the bottom of the credit card receipt (which you have already signed before you even receive it!) saying there is a $ 500 equipment termination fee payable to them if you cancel your plan within 7 months of signing up. This is not a Verizon fee. Just a «premium retailer» fee to rip you off. Seriously, though. Run away.

I have been with Verizon over 9 years. I went here to upgrade to the iPhone 6. Omar was very helpful in-​person on my 2 visits to the store. He is pleasant to talk to and a seems like a good guy. Prior to receiving my first new bill, Omar was one of the more pleasant and helpful cell phone reps I have interacted with. I believe there was another guy named Daniel in training on my 1^st visit, too.
I had a grand-​fathered Unlimited Data Plan with my old iPhone. This was the dilemma I faced– purchase the iPhone 6 at retail ($ 700 – 800) to keep my existing data plan or take advantage of the current promotion and lose my Unlimited Data Plan.
Here is where my problem arises… Omar said that Verizon could offer me a 6GB data plan as a substitute for the Unlimited Data Plan and my current plan and bill would otherwise stay the exact same. We went through all of the details and I felt confident in my decision to upgrade my phone and «trade-​in» my Unlimited Data Plan for a 6GB data plan and have my bill remain the same.
I just received my first bill from Verizon since the upgrade and I am missing my 20% employee discount on my Data Plan. I called the store and spoke to Destiny and Omar– he remembered my situation and advised I call Verizon Customer Service b/​c he could not handle or correct the problem in-​store.
Omar was also going to look into returning me to my old Unlimited plan and get me a loaner phone in the process (as I had already used Verizon’s recycling program and sent my old phone to them)… He never contacted me back. I am now out of my 2 week trial period and I am stuck with my new phone & a plan with less data for more money.
After 2 calls (about 2 hours 15 minutes on the phone) to Vzw Customer Service over a 1 week period, I am told that my «new» data plan does not qualify for my employee discount, as I was promised it would. They apologized for me being mislead and min-​informed (on my correction). This will now cost me an additional $ 200 over the my contract’s duration and I am outside of my 2 week window to return to my old plan.
So due to the lack of knowledge at this store (Omar), I am left paying $ 200 more to go from Unlimited Data to 6GB of data. Thanks, Verizon! You win this one…
Omar was seemingly helpful, but his lack of knowledge ended up costing me $ 200. I have everything in writing, but nothing was compensated to me. Do not rely on their word for any plan changes… and use your judgement for any other dealings.

I work up the block from this location on Third Avenue between 47^th & 48^th Streets.
And I couldn’t disagree with the reviews I’ve read more…
They guy’s & girls here are Terrific!!!
Especially Omar, this guy is like a wizard genius when it comes to technology!
He can figure out and fix just about anything in no time.
They are kind and courteous and since I purchased three Phones from them over the last few years they all know me by name and I feel very comfortable going in the store.
I’m in there all the time buying accessories and gadgets for my iPhone.
I have recommended this store to numerous friends and co-​workers and quite frankly wouldn’t go anywhere else when it comes to my iPhone or iPad!!!
I give them 5 STARS!
Yolanda

Verizon’s got some nerve having this place as an «authorized dealer». Bunch of scam artists and thieves.
Went to buy a new battery for my phone and the thing didn’t even work. They sold me a busted battery for $ 39. Are you kidding me?
I went back and returned it. I’m sure they put that thing right back on the shelf.
DO NOT GO IN THERE!

My office is right around the corner so when I need any help with my phone I head over to this store. I’ve purchased my last two iPhone models through them and always found the service very professional. The phones were always delivered way ahead of the estimate I received and I felt I was always treated with utmost respect.
I was always handed a receipt and never felt like I was taken advantage of. In my book it’s a solid store and I will be coming back for any wireless needs in the future.

THIS PLACE WILL STEAL YOUR $$$! RUN AWAY!
This is not joke DO NOT GO TO THIS STORE! I had such a bad experience with this tore I had to make a business page just so I can let other people know how shady and dirty the workers are at this store. My girlfriend bought an iPhone 5 recently from this store and it couldn’t have been a worse experience. They tried to steal over $ 300 from my girlfriend! NO LIE I have proof.
1) Tried to not apply pre-​order deposit towards phone (Tried to steal $ 20)
2) Lied about the insurance prices and overcharged by $ 200
3) Charged $ 85 for an accessories which cost $ 30
4) tried to cover their tracks by refusing to give a receipt with the line itemized details.
Needless to say I went into this store and set them right and caught them red handed trying to steal, and when they got caught they had the nerve to get mad. Do not trust any of the employees.
DON’T TRUST:
Sol — The high looking white guy
Omar — The black guy from Africa
Sam — The owner
They will all try to steal your money!
DO NOT GO TO THIS STORE THEY ARE THIEVES.
***UPDATE*** — 3÷18÷14
Got an email from «Sam» the owner of this store a few days ago, which was actually written by some other service rep named Rose. Keep in mind this is over a year after the above incident happened, trying to buy me off with a giftcard and asking me to remove this post. Well Unilocaler’s I honestly can’t do it. The level FRAUD and THIEVERY contained within this store is unworldly. Save your money and time and DO NOT GO TO THIS STORE. There is real actual Verizon store at grand central, its worth the walk. Take a look at what the owner wrote me below:
«Hi Isaac
Im rose and I work on the customer care team. Thank you for sharing your feedback with us. Im sorry to hear you didn’t have star experience with our store, as we want all our guests to leave Satisfied. We appreciate all feedback, and we will be sharing this with the local store .We encourage you to contact us at Customercare@stayconnect… to speak to someone about you experience. We would like to issue you a $ 50 gift Certificate and we are going to make sure this won’t happen again we also want to kindly ask you to remove this review.
We hope you will consider shopping with us again. Please do reach out if I can be any help.
Thank you
customer service Department.»

I walked into what I assumed was a Verizon store on a trip to new york because friends stated that they could not hear my messages. A man who seemed to be the «boss» took my Blackberry Bold to the back. When he returned he said «I cannot let you leave with this phone, it’s dangerous, it could explode and it’s giving off a lot of radiation.» Alarmed, he quickly talked me into getting a new phone plus two years of insurance. for $ 359. After getting my social security number and all my information, I told him and Omar the manager that I wanted the latest model Blackberry with the keyboard. They said they wouldn’t have it until the following month (June), but would lend me a phone in the meantime (another Blackberry Bold).
When I returned a month later, Omar told me that it still wasn’t in stock and that he would mail it to me within a week. Several weeks passed and when I called to inquire why it hadn’t been sent, he said he was mailing it right away and would e-​mail a tracking number for the phone. When he failed to do this I called again and he gave me a tracking number for UPS. After waiting another week for delivery I checked with UPS. UPS told me that he filled out a label, but never shipped anything.
Upon checking with the local Verizon store, I was told that this was not an actual store but an agent and that they couldn’t do anything to help me besides calling him. I called Omar again and he again reassured me that he was mailing it. It remains to be seen whether I get the phone and if it’s the correct model. He also demands extra money when I receive this new phone. On top of that I am worried about identity theft.