Verizon Communications Corporate Headquarters

Just want to add an update to this review. After canceling my FiOs service, an extender box still arrived in the mail so I thought why not give it a try.
Feb 3, 2016: I spoke to a man named Jelani with FiOS customer service who told me I would have to pay my outstanding balance to re-​activate the service. Note, When I canceled the account, I had been told by Verizon customer service not to pay the outstanding balance (for the router box) as I was returning it anyway. I paid the balance and was told my service should be re-​activated if not that evening, then the following day.
Feb 5, 2016: Still no service. In the past two days, I’ve spent over four hours on the phone with 12 different people at FiOS. I was finally connected with a manager named Susan Gagnon who, between extremely rude comments, told me the Feb 3 payment was to settle the outstanding balance and my account was never re-​activated.
Moral of the story, if you get someone named Jelani (dishonest) or Susan Gagnon (rude) on the phone, hang up and try again.

Not only did your store push the Samsung galaxy edge, but they overcharged for it, and then I found out that they didn’t carry any real accessories for it. I asked for something very very simple. I need a docking station for my dashboard in my car. I specifically asked that you find one that wouldn’t have the sticky stuff that ruins your dash board. the sales associate had no damned clue what he was talking about. HE didn’t know anything about the product, didn’t know anything about what it did. I was absolutely amazed that you are able to sell anything in this store with the total indifference that I received upon entering the store. Also– I’m also absolutely furious with Verizon for leaving us nearly unable to communicate with my boss/​father in law while he was in China. I really don’t give a shit that we were a few days late with a single bill back in Dec. 1. we’ve been with this company for YEARS! We have faithfully paid our bill for YEARS. To deny him such a small service as communication overseas was completely UNACCEPTABLE!!! I am absolutely livid with you. to the point that you are going to lose our service. WE spend nearly $ 1,000 monthly between our company and our private lives. You will lose this unless you give some DRASTIC. and I mean drastic credit for inconvenience and down-​right disrespect you’ve shown. There needs to be an apology for this behavior — we aren’t a 3^rd world country– and considering we pay $ 12,000 a year, I think maybe you owe my father-​in-​law an apology.

The Verizon Fios Rewards program is very frustrating to say the least. I joined the program or should I say my wife did because our service is under her name. But I’m the one who signed up for it because I’m the one that pays our bill.
About a year ago we accumulated enough points to get a $ 10 Visa card. A month went by but no card arrived, it had been promised within two to three weeks. I tried calling and the Rewards Program Customer Service was horrible, customer service was nonexistent. One representative actually told me I had no room to complain as I was getting something for free. I took to complaining on Facebook which did open a dialog. They informed me they were out of cards and I should get it in four months. Four months! The card finally did come and in less than four months.
About a month ago I put in for another $ 10 Visa card and once again, to date it hasn’t arrived. I sent an email letting Verizon Fios know this and received a fast reply that the $ 10 has been downloaded to that card from a year ago and if I no longer had that card all I had to do was call and they’d be happy to send another one out. So I called. The representative asked who’s name was on the account, I told him my wife. And due to the Privacy Act he could not talk to me about it. This is probably a good time to mention that before I retired I had been a corporate trainer and one of the things I taught was the Privacy Act. I understand the Privacy Act, I was not asking questions about the account I simply asked them to complete a transaction. And speaking of transactions do you recall I mentioned that I’m the one that pays our Fios bill? That’s right, Fios has no problem taking my money, money from the account of a person who’s ‘not on the account’ but they couldn’t complete this simple transaction.
I went online to see how to un-​enroll from this program that has succeeded in doing nothing but making me angry every time we had an interaction. And I couldn’t find any way to do so. Then I realized that we might as well stay enrolled and use the points to rent movies. How ironic, a person ‘not on the account’ can’t get a $ 10 Visa card mailed but he can use the points to watch movies!
And this has nothing to do with the Rewards Program but Fios service has gone downhill over the past few years. I called them two weeks ago to let them know that for the month of February their phone system is not allowing me to call from the county I live in to another county within the same state. I haven’t heard boo from them concerning this. Over the weekend my caller ID stopped working. Do I get a credit for this? I don’t know, Fios won’t talk to me.
Can you tell I’m extremely unhappy with Verizon?

I have a love –hate relationship with Verizon. I love their ability to keep the cell phones going during a hurricane. I remember during the last major hurricane we had, Verizon was the only network up and running. I absolutely hate their customer service department. I was with Verizon for about fifteen years, switched briefly over to AT&T and about two years ago I switched back to Verizon. Even though AT&T prices were a bit higher, they have an amazing customer support system. Verizon drops the ball on customer support, over and over again. Like most large corporate companies, they have a million call centers. With AT&T, all their call centers were on the same page, with Verizon each call center is in their own little world. Sometimes having a conversation with one of their representatives is like being in the twilight zone.
I’m not talking about the retail stores, this review is based solely on the employees who handle the customer service and tech support calls when you call in. Although they try to be helpful, I have encountered many calls with customer support, that when the calls get detailed and complicated, they zone off right into the twilight zone. Either they are lazy or they simply don’t care enough about satisfying their customers needs. Maybe both, I really don’t know. I do know that I usually hang up feeling more frustrated than when I called. Life is stressful enough, does calling customer service have to be stressful too?
When a client asks me a question, I give them an answer. If I don’t have the answer, I research it and get back to them as soon as possible. If the customer reps at Verizon don’t have an answer, they schedule a «call back — follow up» call. My last three scheduled «call back «calls never happened. I find this to be highly unprofessional and it aggravates me even more.
I’m seriously considering going back to AT&T. It might be worth paying a few extra dollars a month to have a good customer support department in place when I need it.

I love Verizon! Great customer service and products. What I have a problem with is this… I have been a Verizon customer for 9 years (since 2007). Why is it that Verizon won’t reward its long time customers with a little extra for being loyal? I was thinking about something like tacking on another GB of data on my existing plan. I am currently grandfathered into a loyalty plan which gives me unlimited talk and text and 2 GB of data and no access charge for $ 60 a month. I am currently eligible to upgrade my plan but I’ve been waiting to see what type of Motorola phones were coming out. Come on Verizon throw a guy a little something for staying with you this long!!! Revamp your loyalty plan and give up a few more perks so I can continue to brag about you guys to my friends!!!

Damn you Verizon. I recently upgraded my device wayyyyy past my eligible upgrade date because:
1) There was nothing wrong with the phone I had, until it REALLY started having problems almost 2 years after my eligible upgrade date
2) I was grandfathered into Verizon’s unlimited data plan, which I would not have been able to keep unless I paid full retail price for the phone I wanted (just under $ 900 for the iPhone 6S).
3) In an obvious effort to force out people who were grandfathered into unlimited data, Verizon simply raised the price of its unlimited data by $ 20/​month. So, my bill went from $ 77 to $ 97.
Eventually I caved and upgraded my device through Verizon after realizing I wasn’t using much more than 2GB of data per month anyway (2GB is the lowest data plan they offer, which I realize is the lowest for most other major carriers as well).
The switch from unlimited data to 2GB got my bill back down to where it was, but with over 10 days left in my current billing cycle, it seemed pretty clear to me I was going to go over 2GB, in part because they prorated my data usage from the time I upgraded my device, rather than re-​setting it like a nice company.
When I called to discuss increasing my data, the representative advised me it was only $ 10 extra per month per GB of overage. I was okay with that considering I never envisioned a situation where I would exceed 3GB of data usage. But THEN, the representative suggested I keep my 2GB, pay any overage of data and just switch my call and text plan from Nationwide talk and text to unlimited talk and text. Her rationale: UNLIMITED talk and text is CHEAPER than Nationwide talk and text, by $ 20/​month. Under the Nationwide plan, I was paying $ 40 for 450 minutes (the bare minimum) and $ 10/​mo for 1000 messages (also the bare minimum). So, for $ 30/​month instead of $ 50, I can now call and/​or text whoever I want, whenever I want, and that includes unlimited international texting.
It turns out that in addition to being grandfathered into unlimited data, I was also «grandfathered» into Nationwide talk and text, a program Verizon had also suspended, but of course left me to figure out on my own while they charged me $ 20 more per month than I should have been paying for at least a year.

Wasted an entire day yesterday trying to prove to Verizon that I am who I am. No luck. In the end was told everyone had gone home for the day. Complained on social media and was told to «private» message them. I did. Each time I did, the response from them took about 20 minutes. I imagine that’s what happens when you are dealing with so many complaints.
Left 2 messages on the corporate phone message machine. More waste of time. I doubt anyone listens to them.

I have been a loyal, residential, business, wireless customer for over 25 years.
I got DSL internet at my hair salon about year and half ago.
This system is such an inferior internet connection yet Verizon still offers in my area.
It drops all of the time, as a small business owner with a small budget and with the limited internet services in my area, makes it difficult to change.
This major company is totally taking advantage of the small businesses by ignoring our needs and technician are really rude that they don’t even show up when they schedule an appointment.
I have not had decent DSL connection so far this month which is Jan.4,2016 nor other times throughout the year.
The tech did not show on !2/​30, ¹²⁄₃₁. ½, ¼.
This is not acceptable at any level!!!
I got a corporate address from one of the most arrogant manager at the executive office names Jermiah Parlock even gave me a wrong address to sent my complaint to the president Lowell McAdam.
company like this should be fined at a ultimate level to hold accountable for their totally inferior, rude services.

UPDATE… STILL CALLING AND RECEIVING MIXED MESSAGES. No refund yet.
Refer to this in 2010 before giving verizon any of your money: abcnews.go.com/WN/verizon-wireless-pay-back-customers-accidental-data-fees/story?id=1­1 797 452
2015:http://www.theverge.com/2015/5/12/8 593 085/​verizon-​sprint-​cramming-​settlement-​fcc-​158-​million

I purchased a new cell phone at the local Best Buy. I was past due for an upgrade.
Then when I got my first bill from Verizon after the upgrade there was an additional service charge of $ 42.75!
When I called to find out what the charge was for they told me it was because I paid for the phone in full instead of spreading it over monthly payments.
What a crock! I am being penalized for paying up front!

Foul play Verizon Fios! I get home after an arduous road trip from Connecticut and my TV, telephone, and internet are disconnected. I reboot the set top box to no avail. I’m told by customer service that due to construction at 1220 Lenox Ave my service is disrupted, he claims only 9 customers are affected. WTH! I won’t have service until tomorrow morning. Are you friggin kidding me?! This is unacceptable from this giant of a company to have such poor service. I pay too much money monthly for this nonsense!!!

Would give negative stars if possible. Trying to install my FiOs internet and cable has been a nightmare. I’ve been lied to and scammed repeatedly, dealt with rude customer service representatives, spent hours on hold trying to talk to somebody who can actually help, and been ignored by other options for support (Facebook, Twitter). Verizon is the worst company I have ever had the misfortune to deal with. If you are considering Verizon for any sort of service, PLEASE GO SOMEWHERE ELSE. Verizon is unreliable, incompetent, untruthful, and rude to customers.

Update 8÷18÷15 — So after all of Verizon’s apologies and they want to make things right, they promised me an appointment on Thursday evening after 7 p.m. That was a PROMISE. Well, I get an email today confirming my appointment for Wednesday, ⁸⁄₁₉ between 1 pm and 5 pm. Told them I couldn’t do that on the original phone call, but that’s what I got and they couldn’t do it Thursday after 7 pm like I was promised.
I wish I could give them negative stars. When I move from that apartment I will NEVER use Verizon ever ever again. WORST service in the entire world.
And, fyi, their representatives that you speak with can never communicate with the reps that you had previously spoken with. So, don’t even try to get back to the people who promised you anything. Not gonna happen.
Have I said Verizon is the WORST enough times? Stay away.

wow, Verizon Residential services are FUBAR!
Their tech’s are nice on the phone but they don’t communicate consistent info.
Their segmented services results in frustrating encounters with associates of disparate levels of expertise. If I ever was motivated to move to cable it’s now.
Verizon has grown way too large to service residential customers.
Caveat Emptor my friends.

Horrible customer service and Billing Practices. For both Wireless and Landline. Back in 2014 I had wireless with them for 7 days and they charged me 175.00 for a months service refusing to reduce it. It should have been prorated for the time used. I spoke with several customer Service representatives still refused to fix bill. Finally it was reduced after I contacted the Attorney Generals office 6 months later and esculated to their special billing department. Now I am dealing with their landline. I cancelled services on May 23 I was charged a month in advance for services. They never cancelled and now I am going through the same issue as with their landline. I will never do business with this company again. Their customer service and criminal billing practices are the worst!!!

I called Verizon Fios to check the price of internet service at my address. The CSR took my full name, address, and cell phone number. She told me that they cannot provide TV/​cable at my address, but they use DirecTV for that service as a bundle with internet. She then asked for my social security number, in order to find out what my exact offer would be. I declined to give that information to her, and, due to the price, declined internet service. I thanked her, and hung up.
The next business day, I received an email from my credit monitoring service that a credit check down by DirecTV has posted on my Experian credit report. I called Verizon Fios back to tell them this information, and to complain. The CSR said that Fios had no way of checking my credit, and they do not share information with DirecTV. I asked for a supervisor which she tried to get one three times, and finally told me that someone would call me back. No one ever did. I then called DirecTV to tell them, and complain. The CSR there did not know anything about a credit check. I asked if someone had fraudulently set up an account in my name, phone number or address and she said that no one had. She said that she could not connect me with a supervisor, but that the complaint I was giving to her would be escalated to higher ups so they would know about it. I have still not received a follow up call from them, nor was there a case or incident number.
I have never done business with DirecTV, nor have I ever asked them to extend credit to me. I do, however, have Verizon for my cell phone service, so THEY do have my social security number and could easily share that with their partner, DirecTV. From the research I have done, this is technically legal due to a new legal maneuver called ‘permissible purpose’. It used to be a violation of the Consumer Fair Credit Act to perform an unauthorized credit check. This is the same type of check that lowers your FICO score.
Once again, consumer’s rights have been violated by new, legal loopholes enacted without our knowledge or consent. So, the takeaway from this is that by just contacting a company with a question about service or product, they have the legal right to check your credit, without your permission or knowledge.

BE AWARE — VERIZON WANTS YOUR BUSINESS BUT WON’T DO ANYTHING TO FIX PROBLEMS THEY CREATE.
I have recently attempted to add my preferred credit card for auto pay of my Verizon bill. I keep getting a rejection notice. I have contacted Verizon on several occasions and been told that there is a note regarding suspected fraud for this credit card that is preventing it from being used. I contacted the credit card company and they stated that this note has no basis in reality. I even had a conference call with Verizon and my credit card company and Verizon refused to fix the problem. Verizon claims they cannot remove this note and that I should use some other credit card. In short — a national company that claims to provide the best service in the country is unwilling to keep me as a customer by fixing this issue that is the result of their poor systems.
Due to the arrogant manner I was exposed to, I contacted TWC, my internet and TV provider, to find out what telephone service would cost through them. Thank you Verizon for being so disdainful. I’ve switched my telephone service to TWC and will be saving about $ 700 per year!

For approximately 4 ½ months we have complained to Verizon Wireless Internet Services that we cannot log into your website /​our account to make a payment to our bill. Every single time we are told it will be fixed & it never is. Saturday, March 28, 2015 we made several phone calls with Verizon CSR FOR OVER 5 HOURS.
1 guy seemed to fix the problem but then when we tried to log in it just spun over & over. The 4^th or 5^th CSR refused to connect us to a manager saying that ALL supervisors have gone home & we have will be called back. We refused to hang up & demanded we speak to a supervisor. After several times asking she finally transferred us to a supervisor. We spoke with the supervisor with no results and we ask supervisor Henry 600 766 for his supervisor and he says there is no one to escalate the call to. For approximately 45 minutes to an hour 1 hour we continue to ask supervisor Henry 600 766 for his supervisor and he continually refuses. And finally hangs up on us.
We choose no paper bills so no acct number on hand and the free phone line they gave us also does not work and has never been fixed. More than once we were told to just log into our account (that we’ve complained about not being able to log into) to get our account number. EVERY SINGLE Verizon employee refused to look up the account by name, address or SS# preventing us from paying our bill.
It is absolutely ridiculous that we wasted an entire afternoon & part of OUR evening just to attempt to pay our bill — we never did get to pay it. We are canceling our service & if you want your money you will have to come to us in person for it because obviously we can’t pay it on the phone or online!
We have filed a complaint with FCC & CA Department of Consumer Affairs
Can you hear me now Verizon?

Not satisfaction regarding my problem.
Promised resolution but never delivered.
My gigs vanished and I was not informed by the, Company Verizon store, clerk. No one told me I would loose my gigs and get paperless billing. Got me real good!
Can’t get a copy of my correspondence, cant talk to a supervisor, cant have Corp. headquarters phone number or address, broken promises, paperless billing when I did not request it, cant get out of my contract after getting the run around since Sept 13, 2013. Just got off the phone with customer service. Seems the only think they can do is take your money. I curse the day I ever signed with Verizon.

Not the worst customer service ever, sure, but awful enough to dwell at the bottom of the rankings.
It took the polite, but incompetent, customer service rep *half an hour* to finally «discover» that, since I was not signed up on some price guarantee plan I had never heard of, Verizon could raise my rates at will without prior notification. What a bunch of BS. In that same half hour, she had time to TWICE ask me if I wanted to add DirectTV service. Seriously? WTF? Though I suppose I can picture some comb-​overed marketing rep making the presentation to the Verizon execs: «mmm, hmmm, turn that irate customer call into a sales opportunity; I like to call it just-​get-​me-​off-​the-​phone jiu-​jitsu; use their anger to fuel consumption; mmmm hmmm.»
Also, jumping through hoops with the debilitated automatic system only to provied the same information again to the human (allegedly) rep is moronically idiotic.
Verizon, you are a terrible company.