US Post Office

THE WORST CUSTOMER SERVICE EXPERIENCE, MAIL LOST. REPREHENSIBLE !
I had been expecting an international package, which was registered mail with a tracking number. I kept checking online and as the «expected delivery date» came and went, and the package still wasn’t delivered, a couple of days later I went over there to pick it up in person. The tracking clearly said my package had arrived at the unit a few days prior.
The teller who seemed helpful at first could not locate my package and told me it wasn’t there. At this point I guess I was expected to say «thank you, have a great day» and leave. As it became clear to the lady I wanted to get to the bottom of this and wasn’t going away without an explanation, her attitude changed. She became annoyed and made me feel like I was inconveniencing her. She expressed her doubt the package even existed ! She didn’t say it straight forward but rather implied I was a delusional person looking for a non-​existent package. Really??? Never mind the tracking ! She also made fun of my name which has a foreign sound to it and even told me I was free to stay in there all night but I was still going to leave without my package. When she called her supervisor on the intercom, she was laughing and making light of the whole situation.
At this point I asked to talk to the supervisor who wasn’t too cordial either. He gave me that condescending «I don’t care» attitude. I was under the impression that losing people’s mail was just everyday business to him. He promised to investigate and call me the following day, which of course he never did. These people have absolutely no sense of professional responsibility ! How come do they even get hired ?
I just want to warn everybody — we may have to rely on them for everyday mail delivery, but if you’re having something important delivered, I suggest using other courier options. Not even registered, trackable mail is safe at Fort George Station !

I should not even give a start. I was here lad week Friday. I came to pick up mail because my mail box has been broken for a couple of months now. I came in after 3 and asked nicely if I can please have my mail because I was going on vacation. I asked because the cut of time it’s 3. The young lady’s said no and I asked again to bend the rules a little because I was leaving on vacation. She still said no so I asked for a manager. She goes to ask the supervisor. She comes back and says that th supervisor is too busy. I tell her well I’m not moving till someone comes to speak to me. She goes back to tell her n then returns and says she said she will come out but you have to move if not she will call the cops. I then move over and begin to wait. As I wait someone else comes to speak to. She tells the same thing how I can’t have my mail, that I should have arrived at 3 and I ask the same to bend the rules a little because I was leaving on vacation. She says no so then I ask to still speak to a supervisor. I wait some more. It’s been already about 30mins. The supervisor still does not come out. I ask the girl does she know I’m still here waiting, she replies yes she does. I wait some more. I ask her can you ask her how much longer? She goes and does that. I’m still waiting. The girl returns and still does not give me an answer. Sad all of this is going on ppl are getting packages. One woman in particular stood out to me because she received her package with a work ID. Which is breaking a rule. She received her package from the lady who had told me that rules are rules. So they were just being ASSHOLES! That’s the only way to put it. Think about it how could they not be after all I wait over 45mins to not get my mail. To me having to ask her what her supervisor Rosanna Olga said. And they to her finally tell me that. «she will not be giving you your mail and she said she was not coming out.» So Ms. Rosanna Olga, trust me this review does not end here. You and and some of your staff are a disgrace! Always have an attitude and will not see the end of this until something is done.

It’s always something with these people. I can’t stand coming here to rude customer service! If I had the time and patience I would get my mail sent to my old address!
I just got off the phone with the rudest girl ever, instead of saying I’m right she kept going back and forth with me. She then just transferred me while I was talking, let’s just say I went off and hung up in tears. I’m truly disgusted because thousands of people are constantly looking for work everyday and people like her seem to get the job.
She told me to «get on point» with my tracking like excuse me?! Wait til you’re off work to talk to your home girls because I’m not one of them.
Avoid this place if you can! Don’t even get a PO Box!!!

I live close to this post office and always cringe when I track my packages and find out that they will be delivered via USPS. I currently have 3 packages there that they are holding hostage. They never rang my bell and I was home the entire day. I got the pink slips to go pick them up myself but upon arrival, they told me to come back in a few days because they couldn’t locate my packages? Pure laziness and completely unprofessional. The pick up window lady was just nasty as well. I avoid this place like the plague and wish that people would just stop using the USPS so that it could just go out of business and be put out of its misery.

Congrats on being a bunch of slackers and never delivering stuff. All the comments below about their delivery system are true, you will get a delivery notification from amazon before you get a slip or they have even attempted to deliver to your address. They expect people will pay for shipping and still pickup from their stupid location.
To add to this deal with rude people who are completely oblivious to what’s happening. Smh

Honestly the worst post office I’ve ever come across. Every month I have to deal with extremely lazy and incompetent carriers that scan packages as delivered only to lose them. Carriers will claim that they tried to deliver a package yet I’ve been home all day and they don’t press the buzzer or knock on my door. Then it’s up to me to track them down. Extremely fed up with their crap.

This place is reason enough for Unilocal!to introduce negative star ratings. Simply miserable.

The lines I have experienced are ok, the staff is ok, the building needs a window cleaning and a dam machine for self checkout! I would love to just go here and just press buttons. I don’t mind humans BUT would prefer to not engage them when my package is as easily processed by a computer.

This post office has gone beyond the pits. When I called, Ms. Small answered, after talking for less than a minute, she told me to hold, then left me on-​hold waiting for over 40 minutes before I gave up.
When you go to the counter to send packages or other mailing transactions, the attitude they have is awful. No courtesy or polite greetings. I am disgusted and disappointed with the staff employed at this Fort George Post Office.

I have a first floor apartment right off of the lobby, literally steps from the mailboxes… yet these mail carriers can not be bothered to knock on my door to deliver packages. They have repeatedly lost packages and more than once I have waited all day long on something that was «out for delivery» only to have them claim they tried to deliver it but we’re unable to. Complete lies. Didn’t buzz, knock or even leave a slip in the mailbox. I’m going with UPS whenever possible.

Went here to get a PO Box because I know not to expect the USPS to deliver large boxes to a walk-​up. Line was 20 minutes with 2 out of 5 attendants at their booths, but the actual PO Box process went smoothly. Got a box in 10 minutes – even with some random lady butting into my transaction with random qs related to her transaction – using a State ID & lease agreement. I would strongly recommend filling out the on-​line form prior to the transaction, as it would expedite the process.
Attendant dealt with the two transactions simultaneously without losing her cool. Massive respect for the people that work here.

I’ve lived in multiple states and boroughs. This is by far the worst Post Office I’ve encountered. Plain and simple — they do not deliver packages. They just don’t and they lie about it. In 4 months I spent 6 days home from 8am-​8pm. Some of those days I even got deliveries from other carriers or food deliveries, yet the USPS claims I wasn’t home or my buzzer must be broken. Citizens pay the cost of shipping when sending the packages and pay the required taxes, we should get our packages. If it were UPS or FedEx someone would be held accountable.

I have never been to this Post Office nor do they deliver my regular mail. They do, however, deliver all of my parcels that are over 2 pounds. I use the term, «deliver» loosely. For the past ten years, I’ve endured lazy and rude carriers who could not be bothered to do their job or do it properly. When I’m expecting a package and have the tracking number, I always check to see when it is on the truck for delivery so I can be home because I’ve had problems where the carrier would either leave the package in front of my door or downstairs in the lobby where it would get stolen by one of my neighbors. We now know who she is because we now have cameras which caught her in the act last month. Lovely. I’ve had a good 30 packages stolen from my doorstep since moving here as have many others in the building. Of course, if the carriers did not leave packages, she’d be out of business.
Most of the time, the parcel carrier won’t even attempt delivery. I’ll have sat home all day for nothing. Either he does not get out of his truck to ring the bell or he rings it but refuses to climb the stairs to deliver it. In the first situation, for example, I’ve watched him drive up to my building but not get out of his truck. I could see him filling out the slip which I won’t get until my regular carrier leaves it in my box the following day. I ran downstairs and caught him several buildings down the street and told him he did not even bother trying to deliver my package. His exact response was, «That’s not my problem.» Apparently, he is correct as when I spoke to Consumer Affairs, their response was that the drivers are union (civil service) and know they can get away with this. In fact, a supervisor at 10 040 told me that he’s aware of the problem carrier and is waiting for him to retire. WTF? This guy will get away with not doing his job for 20 years and then collect a full pension on my tax dollars. In the second situation, he’ll ring and tell me to come down. When I’m able to walk, sometimes I go down and get it to save myself a trip to the Post Office. Recently, I could not walk due to severe back pain. Certainly not 4 flights of stairs. When he rang my apartment, I buzzed him in but he would not come in. I told him he was supposed to deliver the package but he refused to and walked away. He marked that he attempted delivery but no one was home. This then forces me to walk to the Post Office to stand in line which is more painful for me than the actual walking. What I encounter in line is many other people who were also home waiting for a package that was never delivered. Common denominator is stairs. Now, I’ve been reporting this to the 800 number for ten years. They always gives me a case number and tell me I’ll receive a call back within 24 hours. I NEVER get that call. I’ve spoken to the manager of the 10 040 and always get a similar response. Either he says his drivers would not do that or that he’ll have to see which driver it was and have a talk with him. Really? I’ve spoken to the previous and current Postmasters for New York City. I’ve had 3-​ways calls with the regional supervisor and the manager of that Post Office. FYI: While foot carriers with a cart are not required to climb stairs because they are not supposed to leave their cart, parcel carriers who come by truck are required to bring to package to the door.

Everyone here doesn’t know how to do their job. They’ve lost three packages and they never know who is telling what to their customers. Their supervisors don’t even want to deal with people and send lackeys to do their work. They are ruse disorganized and fucking dumb as a box of rocks.
Fuck. This. Place.

UGH. Why won’t you give me my things?

I’ve been to some horrible P.O.‘s, this one isn’t one of them. The staff is actually helpful/​friendly most of the time and the lines aren’t too ridiculous either.
Helpful post office workers. That’s unheard of. Don’t get me wrong, at the end of the day this is still the USPS — confusion, misplaced packages, the famous postal worker attitude… I’ve been thru all of that over here but in comparison to other post offices, this one is alright. It’s at a convenient location and I like them. That’s good enough for me when it comes to my postal service.

You’ll wait forever, get treated like you’re inconveniencing the staff there, and after waiting for ages you MIGHT get your package.

wow… just wow… cant say it any other way. bring a book, actually scratch that, bring a novel. bring a thesis. bring a documentary. you will be here for a while. no joke. the employees are the slowest you can imagine. if you can, send your letters somewhere else. use a different address to pick up packages. avoid at all costs.

This post office is more like a running joke than a business. If you order a package, don’t expect to EVER have it delivered to your house. You will get a notice in your box delivered with your mail so you can go stand in line and pick it up urslef. I guess the carriers can’t be bothered delivering anything that weighs more than an envelope. I have 11 complaints on file and nothing ever changes. Besides that, I am on the fone about lost pkg #3 right now. Better get insurance, bc WHEN these lazy sax lose your packages, WOOPSY! «Sorry we will work to improve our service.» Take it from a regular ebayer, this joke of an outfit will add turn your hair grey.

I would like to nominate this post office as the worst one in NYC. I fully blame the employees. The customer service is horrible.
As a resident of Manhattan, I pay for parcel delivery. Delivery means to my apartment and not to the Post Office package holding area (just ask Domino’s — they know the difference between delivery and pick-​up). The employees don’t even try to deliver packages they just put notices in your box.
This post office deserves to be closed: let UPS deliver the mail.