US Post Office

Very unhelpful and rude. Going back to use fed ex or ups.
Blaming other carriers for mistakes and not wanting to deal with any issues. At one point I asked a question if I need to get back in the line to give her a box and she yelled and basically repeated «come back to me. Did I say the line?» Really a terrible experience and got nothing resolved.

Sorry to say but has got to be the worst post office I have been to. Besides Kyra Who is always so helpful and smiling everyone else in there just either has an attitude problem is not nice at all looks miserable never smiles and does not help. One of them even does not speak proper English there for most of her customers had a very hard time understanding her. I will stop going here because of all the miserable faces and all the miserable experience I have had nobody is willing to help they just look at you as if you are supposed to know what you are doing except for Kyra.

Single handedly the worst post office experience of my life. Insanely long line and none of the women working there will help so there’s only one person helping tons of people while the other employees chit chat with eachother. Everyone has a nasty attitude and zero care for their job. It’s sad that this is the only one in the west village

Watch your step in here — they’re some of the grouchiest postal employees you’re likely to encounter! One toe out of line and your head will get bitten off. Convenient location is about all it has going for it. Slow service and no automated kiosks for quick transactions.

Firstly, they have no automated machines, so if you’re expecting that, forget it.
Second, the clerk that attended to me was aggressive and pushy under the guise of being helpful. As I started to pack my package up across the room, he told me to come over because I was likely going to do everything all wrong and use the wrong materials. I wanted to take my time, double check addresses, and he ended up rushing me, for absolutely no reason. It was one of the weirdest transactions ever. Which is why I prefer machines over the USPS staff any day!

I never thought I’d say this, but every time I’ve visited this location I’ve left with a big smile on my face! The ladies who I usually see behind the counter aren’t the most smiley or overly bubbly people, but they’re really nice (if you’re nice) and helpful. They’ve helped me find the right packing materials for gifts I was trying to send and choose fun stamps in addition to the standard things like mailing my packages for me.
Though other reviews have lamented the long waits, both times I’ve gone in the afternoon it’s been completely empty. Overall, I seem to be the only person in town who actually likes this location — maybe I just haven’t caught the staff on a bad day?

Sent parcel full of beautiful items to my little nephew in Australia. On every level of tracking, it landed in Somerset New Jersey 8 873 the next day. However, fast forward 2 weeks and my nephew received his presents in Australia. What is the go with the nonsense tracking??? This review has been changed as originally I assumed the parcel was stolen, due to tracking advices. Still at one star for the stress from the poor utility of the tracking.

This post office is temporarily closed due to renovations. There is a mobile post office outside.

I mean, nobody truly enjoys going to the post office. Living in NYC there are lines and people everywhere, but I found this little place a few months back and it’s the only one I use. It’s small so while the lines may seem long, they’re actually not that bad. I’ve only waited in line once and I’ve been here over ten times. The staff is really friendly and I enjoy the walk through the neighborhood from my office. All in all it’s one of the better post offices I’ve been to.

Writing this review while currently in line with 12 other people. And one USPS attendant. Small, understaffed post office. Go elsewhere if you can.
On the bright side of things, it’s nice and clean. They sell greeting cards and wrapping paper. And the cracks on the floor give a lot of ‘character’.

All NYC post offices are atrocious but this is surely one of the worst. Those six counters are a total front; I have never seen more than two open at once, and if it’s within a half-​hour of closing, all the clerks are so anxious to leave that they close all but one counter. Expect a 20– to 30-​minute wait on line no matter what time of day you are there, even if you just need to buy a single stamp. The USPS in their idiocy removed stamp machines from most branches. They also removed the self-​service scale, which was a big time-​saver if you just have an oversized envelope and don’t want to wait on line. But anything that reduces the time we spend waiting on line is of course considered unnecessary by the USPS. Ask yourself if you’ve ever seen every window open at any branch — if half the windows are open for service, that’s a good day at the USPS. I am sure there is a cozy break room in the back of every branch with dozens of clerks playing solitaire and making time and half for every millisecond past five o’clock. (Of course, for maximum inconvenience, Patchin closes at five like every other branch, thereby ensuring anyone who’s employed can’t get there).
Some aspects of the massively irritating experience at this branch are not actually the fault of the staff — I doubt they had anything to do with removing the stamp machine, the self-​service scale, or the post-​911 rule that anything over a pound can’t be put in a mailbox or slot, it has to be handed to a clerk. They never have any Priority Flat Rate boxes, although since only one or two clerks are actually helping customers at the windows, you’d think some of the others could restock the rack of boxes. I always end up having to use a bigger size just to avoid waiting on line simply to ask for a flat rate box, then having to wait on the same line again after it’s taped up. Also there is never any Priority Mail tape and now that they discontinued self-​sealing flat rate boxes, there is no way to seal up your box. They try to sell you the insanely expensive roll of packing tape but they are supposed to provide tape for Priority Mail, but these clerks are just too lazy to stock anything. Their surly service is surely their fault and I do think they are ruder than most branches, although the bar is set pretty low as far as postal worker courtesy, these clerks are the worst of the worst. Today the person in front of me didn’t have a zip code (an amazing number of people are utterly unfamiliar with how to properly address a letter, even though I seem to recall learning this in second grade), she lost the slip of paper with the zip code on it, and really ought to have been sent to the back of the line but the clerk had nothing but patience for her, finally letting her step to the side. It was my turn, and the very same clerk rudely told me that I am not allowed to use Scotch tape. «It isn’t Scotch tape,» I said, but she had already stepped away without so much of an by-​you-​leave. She finally returned and said, «You are not allowed to use Scotch tape or duct tape» and tried to sell me this ridiculously overpriced tape. Then someone behind me on line pulls out the Priority Tape from her coat pocket, where she had stashed it like a total selfish a-​hole. I don’t know if she intended to steal it or just wanted to hold onto it, but it was a real dick move. I asked the clerk if I had to go to the back of the line merely to cover the duct tape and she said yes. Meanwhile the dumb cluck who didn’t know what a zip code was got to step to the side and cut the line when she finally figured it out, and no one said a word about the a-​hole who pocketed the Priority Mail tape, but of course I had to be punished for the duct tape by waiting on line twice.
Total time in this crap branch: 35 minutes. I purposely wrote this review immediately on return to take advantage of my ire and provide an accurate reflection of the incredible aggravation inflicted on hapless customers by this nightmare of a branch. I can’t even tell you to avoid it as there is no other branch nearby so if you live in the Village, you’re stuck with it.

Happiest post office ever. Extremely helpful staff. Left there smiling which you can’t say for most post offices!

This place deserves no stars. After all the years of living in this neighborhood, I dread going here. Mainly because the staff that works there are so nasty and miserable. And they are total clock watchers! Today I was there at 3:30 on a Saturday. Mind you, they close at 4:00. I’m filling out a customs form and the lady working at the counter has the audacity to yell at me to hurry up, they are closing… Yeah like in twenty minutes. The she was complaining because I asked to borrow her pen because all of the pens at the counters were not writing. This place is just the pits. They are not helpful at all. The only person there who is super nice is Ruben– the only male. Its hit or miss on the weekends– he might be there, he might not. Do yourself a favor and go to the main post office at 32 st & 8^th avenue– there’s far superior professional service there.

I can’t give the post office more than 3 stars on principle. Nothing to do with this one in particular I just can’t bring myself to do it ha. It’s the post office after all. However, stopped in here after doing errands yesterday and although they have no stamp machine and this location is definitely older, the woman who helped me was actually friendly like a real human should be hehhe. One of the more positive experiences for me with the post office overall :) go team!

Zero stars if I could give them. I can seriously see my beard grow when I’m in this place. It’s as though time stands still. It’s also a very depressing environment, it looks as though it were a post apocalyptic post office, one where all the interior has been burned out. The forms are never out, then when you get to the front and don’t have them they yell at you. Over 7 years I have my arrival down to a T, I have everything ready in advance. When I arrive they sometimes actually look disappointed that everything is in order, as if they want to find something to get angry and upset about. I read many reviews concerning the wait, it has nothing to do with under staffing, it has to do with the staffs laizzez faire attitude. I come here often, it’s close to me and I will continue to come here. That doesn’t make me feel anything positive about this place. I come because of convenience. If there is a post office anywhere near you I suggest you use them.

WORST! The people who work there are RUDE! and it is really, really slow.

I haven’t had any really bad experiences here, unlike some of the other reviewers, and this postal substation is not as putrid as Old Chelsea on 18^th Street. I’ve found the zombies working here to be reasonably polite.
The problem is that they are s… l…o…w, and mismanaged to boot. If there’s one person on line or if the line is out the door, it doesn’t matter. They take their sweet time doing everything, and whoever runs this outfit would never dream of putting on extra staff at busy times during the day.
Mind you, I’m not trying to contradict what’s been said in the other reviews. I’m sure that these people are perfectly capable of treating their customers as poorly as has been recounted, and those reviews are perfectly credible.

The worst of the worst. I used to be solidly for the working man, but these guys can make you despise unions, no matter how positive you might feel about your fellow workers. Beyond terrible. Incompetent and liars. Ms. Wood is perhaps the bottom of the barrel. She blatantly refused to take a package that was above 20 pounds and misquoted their rules. When it was patiently explained that we had called the 800-​number service to double check this, she replied that they were wrong and she was right. Calls to the USPS Complaint Line were a predictable waste of time and boondoggle. They can do nothing.
What’s worse, you cannot actually call this post office. Their phone number is *never* answered. Ever.
The entire Postal System should go out of business.

I like having a neighborhood post office a few blocks from my house, but the staff is rude as hell.
Angry, fat and … makes for bad stereotypes of government employees.
I don’t want them to go out of business because it’s so close to home, but I also do not shed a tear when I hear that the post office is downsizing when I get treated like sh1t.

I don’t expect much from a post office, but come on. I know you hate your job, I wouldn’t want to work there either, but that doesn’t mean you have to blatantly not do it.
And seriously, I am the easiest customer. I run a shop on etsy, go to the post office a lot, and I probably want to be done with the transaction even faster than the person who is helping me. It usually takes like twenty seconds from the point I hand them the package to when I’m walking out the door. I know exactly how I want to mail my package every time, I never have questions or unsealed packages… it takes absolutely no effort to ring me up.
And yet, I was obviously asking too much of this post office.
Today, the attendant who called me up went through the normal spiel that all mail attendants are supposed to say: «anything fragile or liquid etc etc etc.» So I said, «Yes, fragile.» She asked me what it was and I told her, but she didn’t stamp it as fragile. She then prints out my postage, slaps it on the front, and throws it in the bin. At this point, I say, «Um… could you please mark that as fragile?»
The woman stands up, starts walking away, and without even looking at me says sarcastically, «Have a nice day.» Then she disappears into the back.
WTF. You’ve got to be joking.
Last time I went here, it was around lunch time and two ladies were in the front by themselves chatting. There was no one else there. The one who rang me up didn’t go through the spiel at all, and didn’t even look at me once while I was standing there. She took my package, did her thing, continued her conversation, and then gave me my receipt. Not even a glance.
This place sucks.