US Post Office

Please explain why the hell there are only 2 tellers on duty and 24 Windows?
Friday 6pm standing on line with 15 other frustrated customers. 30 minutes and counting…

Want to wait in line for two hours for a first time passport and get a major attitude then this is the place for you. No one that works here is nice or even remotely accommodating. Terrible customer service.

This post office has friendly customer service… BUT the lines are way tooooo long! Three times I’ve stepped out of work to «just quickly go to the post office» and each time I came back to the office — due to the long line (which no one wants to believe) I’ve had to feel as if I’m lying — when I WASN’T! I’ve needed to send important documents and paperwork that needed specific mailing instructions and deadlines to be met. I couldn’t trust using a kiosk for these packages. Anyway, this is my first review and I needed to vent. If you have an hour to wait on line and dilly dally and you don’t have to worry about people accusing you of lying that you went other places besides the post office when you get back — then this post office is a nice place and the 2 to 3 employees behind those 8+ windows are actually very helpful — probably because they take their time with EACH and EVERY customer.

I set up a PO box here and the woman at the pick-​up window was incredibly helpful and detailed. She explained anything and everything to me and took her time in doing so. One thing she took the time to explain was the free & optional service of «Street Addressing» which allows me to use the post office physical address so that I can receive UPS & FedEx packages, since neither carrier will ship directly to PO boxes. Of course I signed up for this as I’m always ordering things online.
I have easy access to the PO box on the lower level and always get my packages quickly from the pick-​up window on the upper level, so I’m always in and out of here. The normal window lines (for any other service than PO box setup & pick-​up) move fairly quickly since there are typically multiple windows open at a time. This particular location is huge so there’s really no chance of being cramped and shoulder to shoulder with people waiting on lines. They have self serve kiosks and a postal store on the lower level.
Love that they’re open 8 – 8 during the week.

My favorite thing about this post office is that it is open a little later than most post offices. Its open until 8pm! For those who work late, you might be able to make it to this post office.
There are 2 floors, the first floor has machines where you can buy stamps, drop off envelopes. For other services, you can go to the second floor. Its pretty big an there is usually a line, so going at weird times helps.

They are the WORST! Nobody there can ever help you or has any answers to your inquiries. Should you call, no one will pick up; there’s no answering service, which means you can’t leave a message. The two times I was able to get someone on the phone, I was told: «I can’t help you because I have no access to the information you want. Call the other number. If no one answers, your call will be automatically transferred back to me, and as I already said, I won’t be able to do anything for you on this matter.» It’s maddening!

Rinehart is an idiot. 100% useless. I had to explain her job to her and even then she remained adamantly wrong and remarkably uncooperative.
I hope she never reproduces.

This is either the slowest or second slowest post office I’ve ever been in within the city. I’ve never seen so many staff sitting for standing behind the counter just talking to each other instead of helping customers. I’ve come by this location several times with ridiculous lines that don’t move to the point where you just leave and see other customers on line who also just leave.
I’ve come in to this location several times where they have 5+ counters open and a short or no line but you’re stuck for 20 – 30 minutes.

I had a parcel sent from overseas which when I tracked it was marked «out for delivery» on Feb. 5 without any updates afterwards.
When I contacted USPS and asked for the status of my parcel, of course after numerous attempts trying to reach different departments, I received no clarifications.
Then through one of the provided numbers on Unilocal,I talked with a lady who was very cooperative and willing to help. she was also shocked from what had happened.
But the final answer was really disappointing too:
«If your parcel is not delivered in a month, contact your insurance company to see how they can compensate.»
Exactly one day after I left NY, on Feb. 21 the parcel was received!!!

This is probably «as good as it gets» as far as post offices, until they lose your package (by placing it «Upstairs», where no one is somehow allowed to receive it). When this happens, you’re SOL because 1800ASKUSPS can’t do anything about it and neither can the actual humans in the office. They gave me this list of #s to call:
212 330 5518
212 330 5667
212 330 5668
212 330 5543 (for packages under 2 lbs)
212 330 5608
212 330 5694
And nobody picked up any of them. Called during weekdays, weekends, throughout the work day… you’d think they’d save some money by getting rid of these phone lines if no one’s ever going to pick it up.

Our mail carrier (we’re in Lenox Hill South) said they delivered a package that we never got. I have tried calling several times and no one answers the phone. The USPS is seriously horrible. This is just one of many obnoxious experiences I have had with this post office (had issues when mailing in passport application here as well).

never answer the phone,(i got 3 different numbers from the usps on 85^th and none are answered, the one listed on Unilocal has a constant busy tone.) online tracking updates whenever it feels fit. I just want my package that was expected to be delivered 3 days ago! i absolutely hate this usps

I rarely utilize USPS, maybe once or twice a year. I was surprised to learn that the post office does not supply tape to close their own Priority Mail boxes — they want you to buy the tape — WHAT?! The only reason this location gets two stars is that there was an employee on the floor who was very helpful and pointed me out to one of their self-​sealing priority Mail boxes.

Worst USPS I have ever had to deal with. Too many times, PARCEL POST dept had lost my incoming packages because they either, «left it in the truck» or literally sent it back without enough notice for me to walk over and pick it up after only one day when I missed the home delivery.
Once, I bought an expensive camera on eBay and I wasn’t home in time to intercept the package after work. I saw on my cellphone notification email that it was signed off and delivered to someone NOT IN MY BUILDING. I don’t even have a doorman as I live in a walk up. AND the name on the photo copy of the signature they emailed me said «Jason DaRulo» My name is Angelo. They «dropped it off» on the same day pop artist, Jason DERulo had his birthday. You tell me what isn’t fishy about that!
I called in their mistake, they said they would call me back. Next thing I know, someone rang up and dropped off my box, never received a phone call again. Did someone try to sneak away with my $ 4000 camera? Mind you, it came in a very discreet box.
This is one of many occasions, guys. DO NOT UTILIZE USPS AS YOUR MAIN PARCEL CARRIER. At least not the Midtown East Manhattan office. This is not a joke. I’m sorry to say, some people lack the integrity to keep away from things that aren’t theirs nor do they lack the capacity to take professional responsibility to properly deliver mail. Which is their one supposed job.
Good luck.

Does anyone work here?
I have been given, and tried, the following phone numbers for this post office (from another NY post office as well as the national customer service line):
212−330−5694
212−330−5636
212−330−5667
212−330−5655
212−330−5449
212−330−5508
I have tried all of them multiple times on different days at different times of the day. No one has ever picked up. (Sometimes a number is busy though).
The only time someone answered the phone was when I tried one of the «manager» numbers posted by another Unilocaler. The woman who answered the phone basically yelled at me, said she was in the «Store» not in front of a computer and could not help me, I shouldn’t have gotten that number. When I apologized for bothering her and asked if she could direct me to the RIGHT office or person to call, she snapped that she didn’t have any numbers to share and there was nothing she could do, so OKAY?
Yikes.
All of this is because I’m trying to track down a package that they left a missed delivery note for, claiming it needed a signature (it doesn’t). I followed the instructions, scheduled a redelivery. It never showed up. The tracking site shows I requested a redelivery, and shows that the date has come and gone with no delivery. The people in other offices I have spoken to seem to think my package is at this location in their parcel division, where I’m apparently not allowed to just pick it up. Since no one seems to work at this place, I have no idea what is happening.
Thanks, US Postal Service, for making a very simple process difficult, inefficient, rude, and enraging.

On November 10^th and about 5:15PM I had the worst customer service experience of my life.
Upon entering, I was initially excited to be in a beautiful, clean post office. I was helped immediately in finding my accredited mail slip, then stood in line. After another customer was helped and left, I walked up to the counter — the PO worker angrily announced, «I didn’t call you!!» so without a word, I turned around and started heading back to the start of the line, but then she said, «Fine, fine I will take you.» She seemed extremely upset with me, grumbling, and saying how I was wrong to just walk up to her counter. When I accidentally swiped my credit card early (getting no direction from her as to when) she scoffed and said, «You don’t listen very well, do you?»…
I was so shocked, I didn’t say anything the whole time.
Come to find out, my mail NEVER even left the post office. It had been lost…
I wish that I had gotten her name and complained about her terrible customer service at the time. I have never been treated so poorly and with such little respect.

This PO is cleaner than others and the forms are readily available unlike some branches and larger ones elsewhere where forms and boxes are not automatically re-​stocked and you have to ask a postal worker to get you what you need. But like the others they are rather understaffed especially this Friday night that I’m here. There are about 25 people ahead of me so I estimate 20 minutes more. Sometimes you can’t avoid snail mail!

Never ever use USPS for important valuable items. Ever.
May 27: My sister pays for Priority Mail Express 1-​Day w/​Tracking for the British Consulate in Manhattan to mail her American passport & UK working visa (which cost around $ 1000 and allows her to return to London to work for another 2 years) to my apartment in Midtown West. Her return flight flies back to London June 5.
Wednesday, May 28: No arrival. No update in Tracking.
5^th Day: My sister is freaking out. She comes to the realization that USPS has either lost her passport or someone stole it. USPS customer service tells us they didn’t have her complete address, can’t locate the package, and suggests that my sister get a new passport and re-​start the visa process. She has to pay to reschedule/​cancel her flight to London. Her company tells her they won’t be able to pay for a 2^nd visa process. UGH!
8^th Day: While my sister is working on paperwork to apply for a new passport, tracking miraculously updates to show the parcel has arrived in Belmar, NJ! It then travels to Philadelphia…
June 4 (9^th Day): Parcel arrives BACK in Midtown, ONE DAY before her flight back to London. Nightmare ends!
What most likely happened was that someone mistakenly threw the parcel in the wrong bin, which caused 9 days of worry, crying, and agony.
Apparently this happens often at USPS with passports, visas and engagement rings. So… again…don’t use USPS. Go with Fedex, since there’s a better chance they won’t throw your Priority parcel in the wrong bin.
Useful Contact Numbers if this happens to you:
Customer Service:
1800.222.1811
1­800­.275.­8777
1­800­.877­.8339
Consumer Affairs (Maria P. HQ118107284)
212­.330­.3667
Theft
877­.876­.2455, option 2
866­.644­.5696
, analyst 28
Managers for 10 022 ­USPS Office: Burger/​Stu
212.330.5632 /​5638 /​5667

24 counters? Check
3 of them manned? Check
Lunch hour (i.e. busiest time of day)? Check

Closest post office to my old apt.
So I guess, I’m grateful it exists. Upon entering, you will see a long escalator that leads to the main floor. Lines are usually long. Service is not all that friendly. Honestly, they can be pretty rude at times. They are quick though, so at least your interaction time in limited. It’s very spacious in here. Things have also been neat and organized the times I’ve visited.
Get what you need. Mail out that package and be on your merry way.