Tracie Martyn Skin Care Salon and Skin Care Product Line

I attempted to order on line 2 cosmetics from Tracy Martyn web site. It is supposedly well known salon in NY and web site, used by celebrities. I had to sign up and to my astonishment I saw my password published, the products do not have the quantity next to the picture, and you can only see the price once you order it. On first attempt my good credit card was declined, then when I entered another CC, it said that «one of the items is out of stock». I stopped that order and attempted to order one of the product guessing which one is in stock. Turned out that that one was in stock, Lucky me!
Then I saw in my email: two orders confirmed: two product I initially attempted to order and the next one: one of the same products.
I called customer service and asked to cancel my account (due to published password) and both orders. I was promised it will be done, next day I noticed shipping confirmation on both orders. Several phone calls later company rep stopped the shipping, I am waiting for credit to my cc account.
Very poor web site, slow customer service requiring numerous phone calls to take action. Bad experience all together, no apology whatsoever!

The treatments are nice, but the front desk staff is rude. Also, they call relentlessly trying to upsell and sell products even after requesting to be taken off of call list. I have stopped going because the hard sell took the relaxation out of the spa experience.

Pricey but worth it! My skin looked so good for the next week after. I did the sculpting facial and at first I thought it was too quick, but honestly my skin did look lifted after. It definitely minimized my wrinkles. Nice and peaceful setting.

So I’ve been a die hard fan of Travis Martyn skincare ever since I was introduced to it at ABC home store. The sales associate kept encouraging me to try out the facials but being that I already had one I love it was hard to talk me into it. A few years ago I tried tracie Martyn spa out and was disappointed at the results. The same price facial elsewhere in my experience of holistic places was way more thorough. But being that I had a 30% discount from Bergdorf Goodman promotion I decided to give it another go. I believe I got the purple ray facial this time bc that’s the only one that includes extractions. The Facialist was nice and gave me some suggestions for maintenance. Front desk staff extremely friendly. But I still felt like the facial treatment was so so. There still seemed to be pimples and black heads not removed a few days later post treatment. But it was relaxing. I still would stick with my regular go to Facialist — Monica Watters of sacred touch. She is way more thorough and even includes energy work and tarot reading with her facials.

I’ve been going to Tracie Martyn Salon for over a year now. I was used to getting monthly facials and in the past had tried all the top spas in the city. None of them is as good as Tracie! Her facials are extremely results-​oriented, but super serene and peaceful. You always come out glowing and looking amazing. With regular treatments, I love the Purple Ray, my skin stays in much better condition. I also love her products — the cleanser, toner and lotion are my favorites. A treat for sure, but worth the investment.

This actually may have been one of the worst facials I’ve gotten– and not only compared to the high end spots I’ve been (Peninsula is my favorite facial in Manhattan) but even compared to those cheapy ones I got when I was in my early 20’s. Worse than all of them. I am so confused by the other reviews– but if you scroll to the bottom you see there are negative reviews that are hidden– and those are the only one’s that seem credible and honest to me. Not sure why they aren’t showing up…
Anyway, I am 31, have normal to combination skin, no real skin «issues” — but my skin can congested from living in the city and it gets dried out in the fall — so I like to pop in and try nice salons to get pampered when it needs it.
So I decided next on my list would be Tracie Martyn– and was so excited.
I called to book my appointment and get some advice on which facial would be best since I hadn’t been– and ended up with the resculpting facial. It was a bit unclear to me what exactly this facial entailed but I had told them about my skin over the phone and this was where we ended up.
The idea– which I found out mid treatment and of course didn’t actually work or I wouldn’t have given it 1 star– is that they zap your face in little areas and it’s supposed to sculpt your face it in some way. I don’t have Natasha Polys cheekbones by any means, so I thought– this could be fun. It will give my face some shape and train my muscles which will make my face look tighter.
I literally– for $ 375 plus tax and tip– cannot possibly tell you one difference this facial made to my face. Not only the shape of my face– but my skin. No difference whatsoever.
I understand (now) that this isn’t supposed to be a traditional facial– but for some reason i assumed they would still do a deep cleaning and maybe a mask of some sort? Or at least when I left that my overall skin would look better in some way? I just expect that from expensive facials no matter what. But 2 quick stories for context:
Half way through the facial– after the esthetician had cleansed my skin and dont who knows what (they don’t walk you through the steps there like they do at other salons) she goes «so, what type of skin do you have», Now keep in mind we’re already half way done. If a) she has been doing who knows what to my skin for 30 minutes without knowing what kind of skin I have and b) she needs to actually ask me– that’s a pretty big issue in itself.
I said «well, what kind of skin do YOU think i have?» I can’t remember her answer– I am not sure she gave me one.
Then she did the zapping and then put something else on my face– and I was done. Still no idea what had just happened. So I paid (425 dollars, mind you). And called my husband to vent and then realized I actually really didn’t have any idea what exactly was done or what was on my face at the moment. So I called back and said, «Sorry to bother you– but I’m just wondering if I am able to put make up on tonight– typically after facials I let me face breath but I have no idea what’s on my face right now. if anything at all» and she said «you can definitely wear make up! you just have moisturizer on. so you’re totally fine».
Huh? What did you guys just do that whole time? I have never felt so scammed in my life.
So anyway, I am beyond disappointed and so upset I wasted time and money there — but at least I can (hopefully) prevent a few other women from making this mistake.
I hope this review doesn’t end up in the hidden section below!

I would move into this spa if they would let me.
It’s an absolutely beautiful, peaceful, airy loft in the heart of Flatiron. The staff there are really kind and perfect advertisements for the services there. They all have flawless but natural (no frozen surprised expressions).
There is one very special and perfect for a depressing NY dead of winter treatment that I absolutely adore: the Ruby Ray. It looks like a tanning bed, which appeals to the Italian Queens girl suppressed inside me, but what it does is the exact OPPOSITE of a tanning bed– it literally heals and perfects the often neglected skin on the body. I’ve had about 8 weekly sessions and my skin has never looked better. I have tons of scars from animal rescue related adventures and they are all significantly lighter if not gone completely. My skin is a lot tighter too. All this in 15 minutes. And it even gives you a healthy dose of SAD therapy, perfect for when you work so much that you miss the sun entirely.
The facials are an investment, yes, but they PAY OFF BIG TIME. I highly recommend trying just one and seeing the changes for yourself.
Their products are also outstanding– natural, pure, readable, elegant, and effective. I love me some Tracie Martyn!

This place came highly recommended, and I’m sorry to say they seem to be more interested in touting their celebrity clientele (the waiting area is littered with magazines highlighted with famous recommendations) then giving excellent service to all their customers. The facial I had — not given by Tracie — was terrible. The aesthetician was barely engaged in her work, and did not provide the services that were described in my pre-​facial hard sell (before going into my room I was shown a PR book of before-​and-​after photos and told what to expect as part of my service). When I politely let my dissatisfaction known after my facial, I was told that the manager who was not present, would call me on Monday. I never heard from anyone again. (I even had the decency to leave a nominal tip.) I am rather shocked by the lack of professionalism and care at Tracie Martyn, and feel quite foolish for spending $ 250 on a facial (the least expensive one!), especially when I’ve gotten terrific facials just up the street at White Tea spa for half the price. I would never, ever recommend this place to anyone — wealthy, famous or not. A sham is never worth the price.

So I suppose i am a little disappointed. I went to Tracie a month ago and had the best facial I have ever had, everything from technique to relaxation to results were amazing. I require a lot of TLC and extraction hence why I don’t mind paying for ‘the best’ and the technician was outstanding. However I went back for the 2^nd facial in my package of 4 that cost me just shy of $ 1,000 and was told on arrival that my technician was not available and that I would be having someone else. I wasn’t that put off as i presumed the same level of expertise and care would be taken.
I was wrong. I left with a semi-​average facial that was no where near as thorough or executed with the same talent as I would expect for the price. I will be insisting on my first technician when I go back to finish my package, if she is not available again I will simply rebook or ask for my money back.
Overall verdict is this place is great if you have the right technician on a good day — insist on the best, you are paying for it.

Very ordinary. Very overpriced. With a facial costing so much, it is not helpful when the beautician says «it may take a few sessions to see the difference» or «would you like to add on a…» Rang in the morning, got an appointment same day. When the beautician had finished I was surprised, because nothing extraordinary had happened. Over priced, I suppose i fell for the marketing and endorsements. Way more expensive than the big names in London or other US ciities

I see a few people didn’t have good experiences here. The key to this place is acting like the star that you know you are. Saunter into the private salon and dramatically lounge on the sofa. Leave on your sunglasses and enjoy the offered tea and petite cookie plate while you think of Monte Carlo. And if you have a bad experience — make sure you call and ask for Marius (Tracie’s biz partner) and tell him about it. As long as you were not rude to the staff and paid your bill you deserve the full (and fantastic) TM treatment. They will surely make it right!
As far as the treatments and products go — they absolutely get results. The rooms are clean and comfortable — but relaxation is sometimes hard depending on the level of traffic outside on Fifth avenue. The facialists are respectfully friendly and go about their business in a clinical, precise manner. If you don’t like something (you are cold, uncomfortable, whatever) speak up and they will accomodate you. The oils, cleansers and serums are heavenly (I have also used the Enzyme Exfoliator and Firming Serum at home and loved them, though the Serum can be a bit heavy depending on your skin needs) I don’t know how effective they are if you need some major rejuvenation — but if you just want to look incredibly glowy, less puffy or more toned after a weight loss they are definately the ticket.
Ok, so there is a slight smell of burning flesh and the régime is costly (they recommend a session of 3 or 4 treatments in a weekly succession and then follow up treatments every month.) I did go thru the 3 treatments and a few followups before some major events and (if I do say so myself) looked quite starlike and stunning! Not a part of my regular beauty program but definately a nice treat several times a year if you can swing it. My husband still teases that I could get the same effect with some oils and an electrical socket at home (ain’t he lovely!) but if you are either looking for some super pampering, about to be presented to society or just want to throw money around take a visit to Tracie’s place.