Touchstone Research Group LLC

Called and talked to Shelly on January 20^th, and ordered my DDR214 the same day. I received 4 emails indicating the process of my account and name of the researcher that was assigned to my request. I received my digital copy on January 30^th, and was issued a tracking number for my hard copy. Thanks for the timely service and for doing exactly what you promised. Well done!
Bob L

I paid $ 128 include shipping the and tax to get it in 2 hours or the latest is 1 business days. I didn’t get the dd214 until a week later. This is scam.
They ask you to pay $ 89 and extra $ 30 for 1 day service. Later they asked you to pay for the shipping which is $ 10 extra, and there is no way you can avoid the shipping cost. I don’t need the shipping because I think I can download it.
Nobody ever answered the phone whenever I called. I don’t know if there is anyway people can shut down this business; otherwise they will get money from a lot of people who trust them.

Its mid October and TRACY still has not refunded my money. WORST COMPANY EVER… DO NOT GIVE THEM A DIME! They will take your money ASAP then thats the end to EVERYTHING! Shelly seemed so sincere saying to contact TRACY as she is the one that can reimburse as I received NOTHING for my money. My father cant receive VA benefits he earned because of this SCAM COMPANY!!!

Touchstone Research Group delivered. I had written numerous times to the various military records organization only to get a response back that my original DD214 was unreadable. I engaged Touchstone and they assigned two researchers to the case. I received my original unreadable DD214, and brand new readable record copy and even got my discharge from inactive reserves letter. I definitely recommend Touchstone Research Group. Thanks!

I wish I had read the Unilocal reviews before I used their services.
This was the worst service I’ve received as a Veteran. I requested a DD214 to be expedited (2 – 3 business days) on Dec 23 and was told I would hear from an agent within TWO HOURS. I had to email them on Jan 5 to because I hadn’t heard from them. They emailed me on the Jan 7, over 2 weeks later, saying that my order was on the way.
When I checked the mail, all I found in the envelope was a points summary and a letter acknowledging my time of service. No DD214. When I emailed them asking for a refund, there wasn’t one apology. All they said was that they weren’t aware that my DD214 had been lost and that they’re service was for the research. Didn’t even acknowledge the fact that it took them 2 weeks to ship it.
I requested 1 specific document to be expedited, and I got neither.
Worst service I’ve had as a Veteran.

I needed copies of my father’s military discharge papers. I saw a website for free copies. When I called them, I found out that it wasn’t free, but there was a charge of $ 89. I started to fill out the form, but needed my father’s signature on the form before Touchstone would provide me with the copies. A few days later, my sister found the original copies of his discharge papers. Since I had never finished the order form, I tried calling them to get a refund to my credit card. After two weeks of trying, through emails, and phone messages, I am still unsuccessful in getting a refund. Twice, I have been able to speak to a real person, but as soon as they find out that I want a refund, they either hang up on me, or transfer me to an automated voice message that just says «Good by».
This business, also known as
, is a total scam. When I contacted a representative of Veterans Affairs, he advised me that there ARE ways to get free copies.

The worst kind of criminals. They will talk to you on the phone and make promises about how fast they will get your documents and once they get the money they are never heard from again.
I ordered a dd-​214 on 02/​03/​2014 and have yet to get the paperwork. I wrote the the national archives (which is free) and they sent me the paperwork and a copy of my dd-​256.
Then when I reported them to the BBB they tried to argue and said it was being «researched» and I was paying for their time and not the documents.
TOTAL SCAM DO NOT USE!!!

I have never witnessed in my entire life time the worst customer service ever. I turned in an order form and paid $ 89.00 for this company to obtain a DD214 for my client. We need this so my client can receive his Certificate of Eligibility from the VA so he can refinance his home using a VA Loan. I put in my order on the 8÷19÷2014 and have yet to hear from them. I have called and left numerous messages and sent e-​mails and even faxes to update me on my order status. I was able to get through twice and extension 201 «Chris» put me on hold for over 20 minutes and just left me there both times. I called in 2 days later and «Chris» just straight hung up on me.
They haven’t updated my record and it is now 9÷9÷2014.
I would not recommend this company.

I used Touchstone Research Group to obtain medical records for myself from the time I was in the military. I was advised that Touchstone RG specializes in obtaining paperwork for military personnel from years gone by. They are typically able to have them to the purchaser around 2 weeks time usually.
I paid $ 169 for their services and then didn’t hear anything for a month. They are difficult to get a hold of via telephone if you are looking to speak to a live person. After several attempts, was finally able to do so. I explained the problem and the order was placed again and arrived approximately 1 week later. The issue now was that they had been sent in a USPS Priority Mail envelope that was tremendously beat up.
I tried calling them again and after several attempts at trying to reach a live person, I was hung up on. I’m not sure why, but I was not rude when explaining the condition of my order. I have been to their website and sent correspondence electronically to no avail.
I would shy away from using the services that this company is supposed to provide.