Park Avenue Floratique on 5th

I remember this place having beautiful, contemporary arrangements a few years ago. I wanted to send a bouquet to a friend who was coming home from the hospital, and called to make an order. I asked for a duo-​tone bouquet, in blush and green — and asked for peonies and hydrangeas. They said they didn’t have any in stock but couldn’t really tell me what they did have besides gerber daisies (which I said I did not want). I trusted them to make beautiful arrangement and was dismayed to receive a picture of what my friend received. A hodge lodge of lilies and roses, and totally amateur looking. IMO not worth $ 126, I would have been better off ordering from 1800flowers.

If you want to save yourself time, money and a HUGE headache — you should avoid this place. I almost never write reviews (good or bad), so it has to be pretty extreme for me to do this. From customer service to trying to over charge me, it was absolutely awful experience. Baffles me that someone like this can actually be in business where you would think customer service matters — after all, it is flowers we are talking about? Do yourself a favor — don’t waste your time here… there are many better options.

Just a brief update here on how unapologetic and entirely unhelpful this florist has been in the face of having been caught double-​billing. They have tried to shift blame elsewhere, but there is only one party that has benefitted from their action, and it is them.

Flower arrangements are absolutely gorgeous; customer service needs improvement (as you can tell from the owner responses on this site).
Do not order on-​line; call them directly or go into the store so you know exactly what flowers are in your arrangement.

In response to the comment from Mr. Magen:
Mr. Magen — You comment states that I «did warrant a credit for future purchases.» I have not received any such credit.
Your rationale for not calling me to advise of the retroactive price increase and the canceling of my order is utterly ridiculous. The fact that you once «got into serious trouble» for calling a client at his work about an order that was not for his wife now means that you never call any other clients about the status of their orders? Not to mention that the notes section of my order clearly stated that the flowers were for my wife and daughter.
I will await the credit that your comment states that I «warrant.»

I have used this florist twice now to deliver flowers in their area. On both occasions, the representative who took my order was very helpful and knowledgable. They were able to work with my budget and wish list to deliver high quality and beautiful arrangements. My girlfriend was very pleased.

I really appreciate everyone for taking the time to write a constructive feedback. I have numerous success in finding my right stores/​products through customer reviews. I hope to share my experiences as well.
I ordered flowers on their website. After looking for awhile, I decided to purchase their Holland flowers. They were a classic and had my friend’s favorite colors. They were $ 75. Because I wanted her to receive her birthday flowers ASAP, I paid for rush 2 hrs at $ 25.
After I placed the order, I received an email — that they were out of flowers and they asked if the next options was possible.
1) Since this was a rush service, I expected them to call –I did not check my email until after an hour.
2) I replied that I wanted to see picture of the final product to know what’s shipped. (I think this is fair especially since I don’t know my flower names, I need pictures! And if different from website, I would at least want to know!)
I called them again for a picture, but they said since I requested it to be rushed, the flowers were GONE on delivery. They screamed saying they CAN’T take a picture and that I should request from the receiver! They PRIDE THEMSELVES for quality flowers! SHE WAS LOUD and VERY RUDE.
Utterly terrible customer service. For paying $ 100 + tax, I expected at least some kind of service or remedy.
Naturally my friend received the flowers — past 2 hrs. nearing to 3 hrs frame. what was truly disappointing and not acceptable was the flowers she actually received. The colors were totally different and The arrangement was messy. It lost the «classy» and «elegant» look and now I got flowers that looked like I put it together by picking these flowers up from local deli! The staff told me the flowers may be what they feel as the «right $ value», it just does not look the same to me. I asked a few friends to judge and they all said I was ripped off.
If they had better customer service without RUDE staff, it would be a little easier to justify the cost. Yes they rushed this for me, but they also charge $ 25. At that price I expect better!
Wise up — there’s lots more florist around!

This is probably the best florist I’ve ever worked with.
They are so accommodating with their deliveries and they truly understand the meaning of great customer service — espeically Olga. (Thank you Olga!)
Their arrangements and vases are so breathtakingly beautiful, I so wish I could keep the flowers alive forever.
Beautiful flowers will brighten up anyone’s day but great service completes the experience.
I couldn’t recommend a better florist to buy arrangements from.

Their storefront caught my eye as I was strolling past, in search of something sweet to satisfy my sugar craving. They are supposed to be florists apparently (based on other Unilocal reviews), but I went in for their cute home décor and then some gelato.
The home décor items are very cute, unique and meant to bring a laugh out of you. I loved the wall of women by the entrance (you’ll see what I mean if you go there).
In the middle area, I saw some delicious truffles and gelato that was just too good to pass up. I sampled their raspberry & mango gelato (my favorite combo) — pretty good, until I heard the $ 5 price tag for a small. A small cup looks like a pretty darn big cup to me and it got me two baseball-​sized scoops. Definitely too much for one person, but it is good for 2.
Very colorful store, I would highly recommend stepping inside just to take a look. The employee who helped us behind the gelato counter was very nice and chatty too — put me in a good mood!

My boss has had me send flowers twice to a client in Flatiron, and both transactions went smoothly. (We live in Los Angeles.) Thanks for the lovely flower arrangements!

I really enjoyed my experience with Park Avenue Floratique. I order a dozen roses and had them delivered to my hotel. It was our anniversary and I wanted to surprise Nicole. We were already on vacation celebrating but I wanted to up the experience and get some brownie points. The flowers came in great time and were beautiful! They smelled amazing and were freshly cut and arranged. Nicole was really excited by them and it helped to set off a great weekend!
Thanks Theo, I appreciate everything! I will use you guys again when I am back in town.

This florist is absolutely horrible and I will NEVER EVER use them again and advise everyone against it as well! I made the mistake of ordering from them online. Online they had listed a beautiful Peony and Hydrangia bouquet that was available in February. I thought it was too good to be true, and it appeared that was the case. I placed the order and when it arrived at my Fiancé’s work there wasn’t a single peony in the entire bouquet, and more importantly, I was never once informed by the owners, managers or anyone at all that they were going to make the change to the $ 150 bouquet of flowers I was buying. As I would have easily gone somewhere else that was a little more reasonable in price. I emailed them asking for an explanation and all I received back was a 2 line answer saying «we are able to substitute flowers as needed» and thanking me for my order. Not a sorry, or anything at all. The customer service is absolutely horrendous and the fact that they advertised a bouquet that they knew wasn’t available is a joke. Please don’t ever use this company!

Definitely my go to florist :0)
Why, you ask? It’s b/​c the flowers are super fresh, beautifully arranged and service is awesome. Two examples…
— Sent flowers to my friends house but unfortuantely no one was home. They delivery guy thought it was a safe building and left it on his doorstep. When my friend got home, flowers were gone (shady neighbors). I called to check if the flowers been delivered and they were not. Florist shop basically had to send a second batch (no cost to me) and coordinated a date and time to deliver it to my friend.
— Sent valentine’s day flowers to my mom. Flowers lasted 2−½ weeks! Talk about fresh!

I sent a friend of mine a floral arrangement from here for her birthday. The price was reasonable and the arrangement was adorable! They were prompt with their delivery time and really helpful when I placed my order over the phone.

I was on my way to grab lunch, when I walked by this place and decided to stop in and look around. I was already a bit wary because a co-​worker of mine had had a negative experience (aloof, unhelpful employees), but it is in a convenient spot.
I start looking around, it’s a small shop crammed with merchandise. Technically, it’s a florist, but they have a ton of home décor items. I saw a couple of items that might work for what I was looking for, but it would have been nice to have someone help me put something together.
Guy: «Hi, can I help you find something?»
Me: «Hi, I’m looking for a fake centerpiece for Thanksgiving, something I can use again»
Guy: «We don’t have that here.»
Me: «You don’t have centerpieces here?»
Guy: «We have real ones, but not fake ones.»
Me: (smiling, waiting for the punchline, ie you’re kidding, right?)
Guy: (smiling back, does not offer punchline)
Me: Ok (walks out of shop)
Now this is my problem: A centerpiece can be anything. A bowl of dried flowers, a vase with those twisty sticks, a jar of colorful marbles. I am cooking for friends, and I wanted something to put on the buffet. What is the problem with the customer service here?
So now, as far as my coworkers and I are concerned, this shop has a reputation for being unhelpful. Mr. Shop Guy, I’m sorry I if I was wasting your time.
Three stars because if you don’t mind the rudeness, they really do have some beautiful items in there.