Topman

Better than the 5^th avenue store even though it’s a bit smaller. The customer service is excellent and they seem more willing to help in a sincere way. The items are always neatly stocked and their inventory is a bit more expansive especially when it comes to the sizes. Even though I live uptown, it’s worth the commute to get to this store. Highly recommended!

Topman is one of those stores, in my opinion, that has A LOT of room for improvement. If you didn’t read those capital letters, let me type it out again. There is A LOT of room for improvement. I started shopping here back in 2009, and six years later, here are some key points I wanted to give about this store.
1. I think the quality is mediocre. Probably only 10% of their selection is decent, and 5% is astonishingly good.
2. Customer service is okay.
That’s all I really have to mention. If these two things improved dramatically, I’m positive that the ratings will follow.
I usually only buy stuff from here when things are on sale and marked down significantly. I’ve bought a dress shirt, jeans, shoes, messenger bag, jewelry as well as a hat from here in the past. What I like the most are these pair of shoes that I bought here for around fifty dollars, and the hat I bought recently for around eight dollars. I don’t know if they still do this, but they would take 10% off your order if you showed them your student ID. There are definitely hidden gems here once in a while, and that’s what I look for when I come here to shop. The styles are unique.
Would I recommend Topman? Not really. For the girls out there, I would recommend Topshop though. A lot of the stuff that I see –as I walk past Topshop to leave the store — look very interesting. If only Topman had a selection just as good.

This is for the men’s floor. Employee training needs a lot of improvement. Or you should hire someone who is coachable in the first place. The guy in the fitting room area was rude and unfriendly, I am 100% sure that he doesn’t know what customer service means. I would never expect good customer service at a fast retail store, but I think a «could you please» and «thank you» when talking to customers would be highly appreciated. I can understand he might have had a tough day, but it’s unprofessional to show negative emotion when talking to customers. I don’t care if you act and talk like that without any manner in the streets, but hey, you are at work, dude! Please show some professionalism.

My best Topman store amongst that of 5^th ave, LA and Chicago. Everything might be available in some stores but not other I always find it in here, not as spacious as Chicago’s «actually Chicago’s is the largest Topman I’ve seen so far amongst all» but I always find interesting items and always walk out from here with at least one nice piece. Helpful friendly staff just like its sister stores, AND I must give them credit here after reading in some review that merchandise is jammed and not neat or whatever, that’s not true, things are very rarely not in place, neat and in order, and this exact remark applies to all other Topman stores as well and they should be proud of it. No place compares of course to the often common mess of H&M everywhere around the world that I’ve seen and I DON’T WHY is that!:) but still we like H&M:). This place has an upbeat ambience to it everytime I’m here and I like that, this time there was a live DJ performing and she was very good we stayed around just watching her for sometime.

Topman charges Americans nearly 3x the price as they do in the UK and 30 other countries! Check out their online site in the UK and compare to their online site in the USA. Americans are being ripped off. It’s not about the price of the materials or the manufacturing costs, but simply about ripping Americans off! Shame on this store. Disgusting business practices from our friendly neighbor.

Topshop offers personal shoppers to assist you if you give them a general idea and schedule an appointment. I called Topman to see if they’d do the same and they said yes. They gave me a contact person and told me to message all of my information to her. I sent her an initial e-​mail with the general look I wanted and my sizes in things. After two weeks of not hearing back I called and left a message. A week later I called again and was told they were «far too busy to take on new clients.» Calm down, ma’am. You’re Topman, not Prada. You’re one step above H&M. Perhaps your attitude should come down a few pegs.
I did eventually go there in person to see their selection. This place is SUPER crowded at any given hour and the product is really jammed together. I really enjoy their clothes and find it to be pretty decent quality, so my suggestion is to go and figure out your exact size in things and then order online. They have decent shipping and easy returns.

This company has been a nightmare to deal with. They’re customer service is worse than the cable company’s. They’ve kept me on the line for almost 4 hours in 3 calls. They promise to take care of things and now I’ve been double charged. There’s something really odd about how they penalize their customer service people for staying on too long with a client. They customer service people are in the UK and you better be prepared for to not work and call early. They will NOT let you speak with a supervisor. You can go to their Facebook page and note that they do not take reviews or allow followers to post to their page unless it’s under something they’ve posted. They’re not responsive on twitter. What a mess. Stay away!!!

Came in with an online order that I had forgotten to return in time, and the woman handling the register was extremely nice and provided a full refund back to my card anyway. So happy I was able to get my $ 150 back for the jacket. Great customer service!

I ordered two shirts. My package was stuck at the Newgistics facility in Texas for a week. I know that’s not Topman’s fault, but knowing the problems with Newgistics, they should use another shipping method.
When it finally got to me, I opened the package to find two dresses with a packing slip listing a different recipient.
My impression of Topman is that they are extremely disorganized and unreliable. I will not be shopping here again.

Today I visited the Soho Topman location and as always was pleasantly delighted. I needed an outfit for something important but was completely confused with what to get. After asking one associate for help whom which had an attitude I was turned off and getting nervous that I wouldn’t find something in time. Right before leaving I approached another associate named Brittany (she was with another young lady at the time) not to be confused if there is another young lady named Brittany that works there. I told her a very vague description of what I wanted an she tried to take me to items but I was in a rush. Brittany then offered to pull a few items for me to see if that would help and it definitely did! I choose the two pieces that I needed from the cute selection of items she choose. This wasn’t only about great customer service it, its always appreciated when someone goes out of there way for someone else. Thanks so much Brittany.

As much as I want to love topshop menswear, it’s not the same. They obviously cater to their womenswear. Topman tries very hard to keep up with topshop but always fall short. The suits are probably the only items i will purchase. Don’t buy topman shoes. For the price, you can get a way better quality shoe else where. The collection is always nice, I just wish their commercial wear was a little more wearible for everyone rather than your typical urban/​hipster.
Pros: suits, essentials, cute workers
Cons: not my style

Glad they opened a Topshop/​Topman in midtown, no more trekking all the way to lower east side! This store is pretty big, not as big as the one in SoHo but it has about 3 floors.
I thought the workers were super friendly and the cashiers are pleasant. I had to exchange a jacket I bought online and they exchanged it no problem (even though it was the same jacket but the barcode was slightly different).
As far as clothing/​items go, Topman has a good selection of suits and their sales are pretty frequent and abundant. And if you are a student, they will apply the 10% student discount on top of the sale discount, etc.
Quality of the clothing is better than H&M but its also a little bit more pricey. But if you can catch the sales; definitely better off purchasing here.

I’m still waiting for TopShop /​TopMan to open in San Francisco, CA.

Came here to look whats the new trending style. The store looks nice with variety and interesting looking clothing’s. The main floor are the ladies clothing and going downstairs is where the men clothing is. i believe the 3^rd floor are women’s shoes? not too sure got check it out anyways.
The prices on the clothing for men are crazy expensive, too expensive for my blood. If i ever shop here i look through their clearance racks first sometimes you can fine good stuff on a discount. i believe they have a student discount of 10%, Which is not bad save a little money for food or something. The suits they have look very nice and high quality also.

A good range of products, varying quality but if you know how, you can definitely spot good pieces for an affordable price (for example, wouldn’t recommend their leather shoes, but all the other shoes are nice for their price. About the blazers, check for the «with wool» etiquette in the inside, else you’re buying full polyester). The staff is very helpful, if you’re browsing the store with many articles in your hands they will take them to the registers for you, wich is really nice. A well-​earned 5 stars for Topman !

Jared helped find me the perfect suit! Also, bought matching shoes and my outfit was complete!!! If you’re looking for style without paying the hefty cost, come here!

Leron’s Lesson: Very nice store, lots of variety and interesting looking pieces. You should find what you’re looking for.
Full Review: It’s right in the heart of SoHo so definitely stop by if you’re looking for an outfit to wear to that upcoming party or date. I always pop in just to see what new items they have. Their prices can be a bit high, but if you see what you like, why not?

The clothes are great, but the customer service is revolting. I placed an order for a shirt 5 weeks ago, at which point I was told it would arrive in approximately two weeks of dispatch. It still hasn’t arrived.
I’ve sent 3 e-​mails in a week and haven’t received a response. I spoke to customer service yesterday, and was told that my shirt was most likely lost in the mail, but I had to wait another day before I could ask for a refund…
I tried calling earlier this morning, and waited for an hour. Still haven’t spoken to anyone.
Asking for a refund, seems fairly legitimate at this point, but I would honestly be happy with a response of some kind…

To Topman Customer Service,
Regarding my order 1XXXXXX0 in the amount of $ 328.00. I’ve now sent two emails over the course of 5 days without a response, and spent an hour with your telephone customer service team, without a satisfactory resolution.
Several years ago I bought a pair of jeans from your Soho store, and I’ve enjoyed them, so I went to your website (
) to see what else I might like. I wound up making a large order, and was pleased to see that my order qualified for free shipping since it was over $ 50. You can imagine my shock when I later received an email from an import customs company asking me to pay an additional $ 60 to get my package through customs!
See, every interaction I’ve had with you has been in the US. I’ve visited your retail store in New York. I went to a website with a US domain name, which quoted prices in US dollars, advertised free shipping, and spelled things like «color» instead of «colour». Your site goes to great effort to look like any other US retailer such as Amazon, or Zappos.
I’m just a guy who’s looking for a new pair of jeans, and I wound up browsing around and spending a great deal of money on other clothing items. You’re an international retailer, selling fashion and brand on the internet. You’re the one who knows exactly where I live, and exactly what customs would charge for a large import. So why was there no «Estimated customs charge: $ 60» in my order total? Why are your prices not set accordingly to accommodate this core part of your business? What about just calling out this possibility in a place where your customer might actually see it?
Again, I will remind you that I understood my items to be shipping from within the United States, and no, I did not read through the legal terms and conditions. Thanks for burying that important information there.
I paid you to deliver these items to me, and instead I got slapped with a 20% surcharge. Your telephone support representative told me that «this is due to your country’s import charges». In fact, I’m fine with countries taxing imports and exports, that’s what countries do. That’s the law; we both operate within it; it’s expected. But I also expect you to take care of those charges for me. That’s what I paid you for — to deliver my items to my doorstep. When you don’t honor your part of the deal, we call that a bait and switch, an internet scam.
If this isn’t making any sense to you, consider some leading questions:
Do you really expect your customers to have more expertise than you do in international trade and shipping?
Do you really expect your customers to have a good experience with this treatment?
Have you really set the bar for your website against that of an Ebay merchant? If so, you’re failing; at least Ebay makes it clear where the products are shipping from.
–An Unhappy Customer

About 4 floors of heaven!
So many gorgeous pieces, you don’t know what to do with yourself.
The clothes are a bit pricey, but so worth the money.