Top Quality Apartments

just saw them on ny1 they scam alot of people. and have an «f» rating with the better business bureau.

Let me write ANOTHER review because it seems my other ones keep getting taken down. If you are SMART please do not let them find you an apt I settled for them because I needed a place ASAP and they took advantage of that. Of course because I’m a single white women in Nyc by myself. They will TAKE your one month Rent and deposit and tell you that YOU ARE GUARANTEED to get approved for the place KNOWING they are working with your credit issue, they will show you ONE nice place that trust me you won’t get, no one lives there EVER it’s just to show then they will show u RUN down beat up apts in the ghetto but once I got «approved» for the ghetto place of COURSE the so called landlord wouldn’t ever come give the key to the realty so that WASTED a good week of my time, finally I only have a few days left to get a place and they show me a ONE BEDROOM apt on «accident» that was supposed to be 850 instead it was 1300 ridiculous ! So the apt I’m STUCK in now is actually a GARAGE (over charged) not even big enough to do a cartwheel and its had nothing but water and sewage problems for the whole year now ! Do not even waste your TIME on top of that I pocketed $ 3000 just to get this place and their crooked brokers wanted extra $ 400 from me ! In which should have been CO shared! Then harassed me for weeks after for the money ! I’m not giving extra money for ONE waiting 2 weeks to get a key AND getting showed the wrong apt ! Not my problem ! This place is a scam they did it to me they’ll do it to everyone ! Money hungry don’t waste your time with the run around !

Because I have to give them one star… I was told I could move in on one day, packed up two motor vehicles, a 9 week puppy and drove 3 hours to be told to go away and he would call me when I can move in. This place has cost me at least $ 4,000 in lost income and extra expenses for waiting over night to see when I can move… Beware and don’t waste your time.

I use «top quality apartment «for one bedroom apartment. Manny agent was good but never come on time to show apartment. Jenny is working in the office lots of lice was going around. I paid on Thursday and sign contact as well same time. He promised me to send it write away to the owner. My move in day was on the first of the month. But because it was Sunday we can’t get in. Ok. They promise to give us a key first thing in the morning on Monday at 9 am. We got to the office no key. So she told us we will get at noon but it never happened. She told as to wait to 3 pm. Finally we contact property manager, and by the big surprise they told us they never got a leasa. The one Jenny was swearing she send on Thursday.
So we lost two days waiting to move in…
I don’t recommend to use this «TOP QUALITY APARTMENT «real state agency.

They are liars, they will force you to sign contracts and they will keep your money and pretend to send you out checks. They created false positive reviews on this website, and Google reviews and they continue to mistreat their clients. I do not know how they are still open. The company uses fake apartment ads to draw people in, they also take you to see different apartments that they have no relation to and will ask the «super» to let you in even though there is never any intention of you being able to rent the apartment. I regrettably dealt with this company twice and each time I dealt with fraud. The second time was entirely my fault because I thought to give them another chance, as they seemingly fired the other person I deat with. I feel bad for the agent because he does not know this company’s history of abusing their clients. He will elarn and they will too when a class action suit is filed. the photos they show are false and the names of the positive reviewers are the names of at least TWO of their own employees. they do not know how to handle money because they run their business off deposit fees they won’t give back to you.

I have apartment searched a lot in NYC, this was by far the WORST experience of my life. Realtor was over an hour late, that should have been our first clue. Finally she texts and said she was about five minutes away. Silly us, we waited… another 20 minutes. She shows up with two kids in tow. We are talking like 5 – 7 years old… screaming, squeeking their shoes on the tile, slamming doors, jumping, squeeling. My fiancé who loves kids was ready to scream at them. It was unbelievable. I still have a raging headache from those kids. SO UNPROFESSIONAL. She never introduced herself, had no key for the front door, screamed at her kids to knock it off, had no idea what places were for rent still, showed us an apartment that was already rented out (found that out from the management company, who actually had no idea of Top Quality agency.) Said the rooms were spacious, for a door room it was spacious. What a train wreck. Run far. Far. Far. Away.

Quick update: they refunded me my money fairly expeditiously. The check didn’t bounce, there weren’t any problems. Just wanted to give (minimal) credit where credit was due.

DO Not use them!!! Edward Espinal, chris Espinal and the various crooks and fake names they have working there all need to be locked up. They show you apartments that are already rented. they will tell you pets are allowed when they are not. Have you pay the application fee in cash with no intentions of returning it. Run!!! Google Edward Espinal and see for yourself.

DO NOT WASTE YOUR TIME!!! There is NOTHING Top Quality about this place. I completely agree with both ladies. An absolute rip off and waste of time and I wished these reviews had been up sooner. Edward has no rapport with any of these management offices and I clearly see that now. I have been working with this office since March 17^th and they have yet to get me an apartment. The 1^st apartment I saw I loved, put a deposit on it, it took 4 weeks to the day to get a «they decided not to go with your application» I was beyond LIVID!!! Of course Edward meantime is telling me not to worry and that he has been in touch with the management every day. Then he shows my mom who is also looking for an apartment a beautiful one, again we put a deposit and that apartment she loses, apparently the landlord decided to just give it away? Then he tells me the same crap, «you’ve been pre-​approve for this apartment and he shows me a run down apartment in the same damn neighborhood I specifically told him I did not want. And I say no and he gets frustrated, as though he’s going to be living and paying the rent there. Like I told him, I’m paying you, you’re not paying me therefore you don’t decide where I choose to live. I decide OK, I’ll see one more, I see an apartment and love it, 2 weeks later, today, I am told I wasn’t approve because of my credit score which I was reassured was not an issue and because I am on unemployment, but I have a part time job and a side part time business??? I am disgusted and so irate that I have wasted so much time with this company and its incompetent staff, beginning with Edward down to the receptionist. I will say that the only agent, Krystal is the only one that gets my praise, she is friendly and answers every time I call or text her, and for her sake I hope she leaves that company soon. Another huge issue Edward NEVER answers or calls you back! Very unprofessional and I can see why now, they’re not accountable at all.
I will be going to pick up my deposit and unfortunately I too am losing $ 100.
Don’t believe the hype!

«Bait and switch, anyone?» Saw a listing on
for a decent looking an apartment on a decent block. I contacted the agent listed, Nilda, and we exchanged emails and set up time to come to see the apartment. Before heading out for the hour train ride, I called Nilda to confirm that even though we would meet at her office, we would see the apartment I had originally emailed about and that it was still available. She assured me yes on both counts.
I arrive at her office.. . no Nilda. Another man took me into his office and asked what I was looking for. I told him I wanted to see the apartment that I’d spoken to Nilda about and RE-​confirmed with her before coming (again, hour train). He seemed confused and I showed him the ad. He then said we could see it and described an apartment completely different from the one in the ad, but at the same address. Apparently the apartment described exists, but it is in a different, much less desirable neighborhood. The apartment he wanted to show me was a walk-​up, no separate kitchen – nothing i’m looking for. However, I’d made the hour commute so got in the agent’s «assistant’s» car to go check it out. We get there – she has the wrong keys but may have another apartment – again in a bad neighborhood, to show me. I left before she finished her sentence.
Steer clear.