TikTok Moving & Storage NYC

Able to accommodate within short notice. Movers worked very hard and fast but beware of high end /​non standard furniture. We have a platform, 100 all natural wooden bed. It’s pretty heavy and almost impossible to move in one piece, the movers took over and hour to dissemble the bed because they didn’t have the right tools. Not to mention my orthopedic VERY PRICEY mattress… They only wrapped ½ of it. We didn’t questioned it because we thought they would keep the unwrapped portion intact and away from the ground. Errrrrrr wrong. The mattress cover got very dirty but I gave them the benefit of the doubt because I could take the cover off and throw it in the drier. So far they’re ok, I don’t want to get into it with them… It’s Sunday and all my stuff is in their truck…
Okay they got everything in the truck and they’re in they’re way to my new house which is about 3 miles away. Unloaded everything, placed everything on the right floor (3 floor house) again worked hard and fast… But the bed!!! They struggled to put it back together.
This was our first day at the house so we were busy opening boxes moving stuff, putting things away etc. The movers finished it all in about 4 hours… We tipped them like $ 60 each because we were pleased. That’s not till they left and things started to slow down around here and I was making my bed. I noticed an inch gap between two pieces that were supposed to be screw shut together!
We offcourse called and emailed Tik Tok and politely asked if they can send someone to assemble the bed correctly this time. We sent pictures and patiently waited. We got nothing. No email no phone call.
We inquired again and they said «they were investigating the issue and that they would get back to us» bullshit. No one ever got back to us. We haven’t even tried ourselves because the dam thing is so heavy. This company is supposed to have insurance that covers any sort of accident to furniture as a result of moving… What it is there to investigate? We have insurance on the bed for accidental damage due to human error… Except that they don’t cover accidents that were caused by a company. Understandable, tik tok: we never asked for money… All we wanted was for your company to send out a qualify person with power tools not pliers and Alan keys… To re assembled my bed.

Affordable, professional and reliable. Handled furniture perfectly. Highly recommend TikTok.

Excellent service great people good price, I use them to move my office furniture the movers verse great polite very helpful, all delivered on time. Great care of the furniture