RC Van Service

I cannot speak to the actual move because they never showed up. We moved the appointment time around a bit but once we settled on a time and location Russell never showed up. My entire day was thrown off course and I received no communication until close to 1AM. They may be great movers, but note that this is a very small business maybe of 2 to 3 people at most. It states 24 hour service, but I couldn’t get access to anyone until now. They were sleeping according to Russell, which is understandable after a full days work. However, this is also a business, so either you are 24 hours or you are not, either you show up at the scheduled time or you call the customer. Furthermore, as this is a business, communication with customers is crucial. It’s 2015 there’s no excuse for the lack of communication. If you’re a mover it would make sense to always have your phone charged. The reviews led me to believe this was a small but efficient business, but it’s just been a 48 hour headache. The reviews led me to believe Russell was this great quintessential New Yorker that just got the job done… well I’m now spending my Saturday looking for another mover. I wouldn’t recommend them.

We called at 5:00am and Russel showed up very shortly after, happy to take us to our destination. It was a last minute attempt since someone parked in front of our original travel van unbeknownst to us the night before. Russel was extremely happy to help us and was an extremely safe driver.
While the van was not the cleanest, his enthusiasm and mood really saved us (especially at 5:00am!). This is the definition of small businesses beating out big chains — we were on the phone with Hertz’s main line for about 30 minutes trying to coordinate a van with the local Hertz.

This is the fifth time we‘ve used RC Van Services and I can‘t imagine ever using anyone else. They‘re quick, professional and take great care while moving our possessions.

The movers were friendly and nice. Thank you for the hard work. We appreciated the time and effort you took to move us in.

They arrived on time and presented themselves in a very professional manner. They wrapped and packed my items with extreme care. Overall I thought the move went well.