The UPS Store

They simply do not care whether they transcribe names and addresses correctly. I corrected the guy when he gave me a copy of the receipt to check; he introduced an error – which I didn’t find, because I wasn’t given the chance to review the corrected receipt. I only discovered it when I checked email later and discovered the recipient’s misspelled name. You had ONE JOB! Seriously. Go anywhere else – there are UPS places all over town.

They have signs that state — print for 50c a page. But apparently any use of the computer costs at least $ 3.00 (even the two minutes we used it). We did not know this would be the case. Ultimately we printed two sheets of paper for $ 4 plus tax. This is a complete rip off. There are libraries nearby where printing is about 10−15c per page. When we entered there was an irate customer arguing with an employee. At first I thought the customer may be crazy, but I started to realize the frustrating and deceiving nature of the business. When you ask where it states that computer use is $ 3.00, they point to a conveniently small line wedged in between others. I wish I knew before I went in there that printing two pages would cost so much. Even 50c isn’t great but it would be acceptable in a pinch. I will never come back to this store. In fact, I plan to never use UPS again because of this negative experience. I went in with a good mood (printing tickets to go see The Daily Show!) and left in a rotten, furious state. I never thought I would get this mad over a few dollars, but the employee’s attitude and the hidden policy left me enraged. (This happened two weeks ago, so I am not just writing angrily in the immediate aftermath.)

What a rip off! I came in to print from my phone, but they do not have the technology to do that. The man at the counter offered for me to use the computer to print. After one minute on the computer and one printed page I was charged $ 3.50 +tax. Charged $ 3.00 for computer use and $ 0.50 for the printed page. I asked is there another way to print and they said no. So… They don’t have the technology to print from a phone and they charge $ 3 to use their computer. I said «it seems like a scam» but the man claims, «it’s a service». More like a dis-​service. Looks like I’m heading to office max next time.

I was really worried about all the bad reviews, so I waited until the last possible day to bring a package in, and… it was actually a perfect experience. I was in and out in five minutes with no issues at all, no rudeness, no nothing. Way better experience than I expected. Then again, I guess I should have expected that a place couldn’t be quite as bad as all the reviews made it seem. Or maybe I caught them on a good day. Who knows.

Wrong street address by transposing numbers… wrong Zip code, although repeated twice. Arrived at the city on the 6^th,
UPS has the phone number and e-​mail of the recipient but did not call or contact… tracking noted that the package was not deliverable… phone calls resulted in possible delivery on the 9^th. If you use their «service» check what they paste on the package for errors. Prior shipments never had these problems but they never had this clerk either.

I ignored the previous 1 star reviews because I was in a rush. I have used many ups stores before and the service here is horrendous. I simply wanted to buy a box (I brought my own packing tape) and the guy actually told me that I would have to stand outside in 37 degree weather to pack it myself. When I asked why he pointed to the sign and said «that’s why.» When I started to pre-​cut my tape to save time in the 37 degree weather, he acted like he was being BENEVOLENT by «allowing» me to tape my box inside. Never again.

awful! cant stand them

Just brought in a tiny (like, hamster-​sized) box and they charged me $ 2 to tape it shut. Apparently that’s their policy. I’ve seen the sign before, I guess I just thought it was a joke.

Boxes are a little on the expensive side here; HOWEVER, I actually experienced great customer service here with 2 employees! Kevin was really nice and gave me no hassle when I asked for the wrong size boxes accidentally. He also had 4 customers in the tiny store and was somehow managing to assist them all on his own at the same time. He even held the door open for me as I left.
Angie came to pick up my boxes and she was just as friendly! She called before she came and WALKED all the way up from 72^nd to 111^th street. And then pushed my 5 big boxes back to the store. Sure — $ 15/​box is a lot for delivery. but I hope she gets some of that because she deserves it! That was a lot of weight to push a long way! Thanks guys.

Wow, these bad reviews were spot on. I walked in with a shopping bag with a jacket inside for a gift. I simply needed to put it in a box and ship. I was told «no customer packing» (literally it would’ve been 2 seconds, seriously) and they would charge me $ 8 extra to do it for me –plus the cost of the box. Insane! Even though i now live closer to this horrible store, I’m back to being loyal to Manhattan Mailroom or at least the other UPS in Amsterdam who are both wonderful and never frowned on me «packing» in their store… especially when it’s not packing!

Wow, same experience as the others. I should have gone a mere 4 blocks south to the USPS. As another reviewer said, I was forced to go outside and pack my tiny 9“x9″ care package for my toddler on the dirty nyc sidewalk! Why? B/​c they have a laminated home made sign inside saying no packing in the store. Other customers were out there doing the same thing, box on the sidewalk, no benches, no ledges. I’m a local and WILL NEVER GO HERE AGAIN.

How does this place stay in business? Does NO ONE read the reviews here?
I called them yesterday asking for the price to ship a turntable. I gave them the weights, the exact dimensions, the insured amount, the zip code it was going to, and the way I wanted it packed (double boxed). I was given a firm price of $ 64 for everything. I actually asked, «Is this an estimate that can change, or is it a firm price?» I was told it was a firm price. After all, what could change? They had all the information.
So, I told my ebay buyer to send $ 64 for shipping, which he did, and I took the turntable into the 72^nd Street UPS for packing and shipping. Imagine my surprise when the guy behind the counter told me the total would be $ 107.55! I told them I had called and given all the correct information, how could they be so far off in their price?
At that point, the woman manager behind the counter got involved and said no quoted prices were reliable, that until you were physically standing in the store, they would guarantee a cost. I told her that’s why I asked the guy on the phone if the price was firm or just an estimate. She just shrugged and looked away.
So now I’ve walked twenty blocks in the rain with this heavy turntable, what am I supposed to do? Of course, I was coerced into paying their usurious charge, even though it was nearly DOUBLE what I had been quoted on the phone. I think what made me more angry than anything, though, was how little the employees or the manager cared about what had happened. I mean, if you owned that business, wouldn’t you at least APOLOGIZE for the mistake of your employee and say something like «I’ll have to talk to him and make sure he doesn’t make that mistake again, so that we don’t keep pissing off customers like you»? Instead, it was just, «Eh, whatever.»
So, UPS manager lady and your band of fools, don’t look for any more business from me. And, interestingly, although I don’t normally use this kind of language, when I walked out of the place, like the other reviewer did, I also said «You guys really SUCK.»
And I don’t mean on a lollipop.

If I could give out zero stars I would have… Cost me $ 11 to send out an envelope to Connecticut (yes, one state over.) I had to call the store three effing times to have them send an ENVELOPE. Unreal, depressing, frustrating, reach around thugs that are there to «help» you.
AVOID LIKE AIDS PLEASE!

These guys suck! I mean they REALLY suck! I mean they suck beyond all belief! As a matter of fact, the last thing I said to one of their «managers» as I left this criminal enterprise for the very last time as I looked him square in the eye was, «YOU GUYS SUCK!!!»
I’m usually not so in-​your-​face, but as mild as I am, this effing place drove me to it, today.
A month ago I ordered a cheap item from one sale a day dot com. I was in FL for three weeks before I ordered it so I had it shipped to that address. Long story short, it arrived over three weeks later after my card was charged when I was already back in NYC. My brother arranged to have it forwarded up to me in NYC at no charge to this particular store. We did this because even when I’ve been at home and UPS deliveries have been «attempted», the buzzer never rang, the parcel was left on the doorstep (in NYC!!!) and predictably stolen!
Well, I went to pick it up tonight and they told me, «That will be $ 10». I was like, WTF, the UPS place from where it was forwarded said there would be no charge whatsoever. They said there wouldn’t be a charge for shipping it, but because I was picking it up at THEIR place, they were charging me ten bucks for holding it. I told them this was not explained to my brother when he shipped it and they basically told me tough shit then, I could either pay the $ 10 ransom or they’d send it back. I told them the item in the package didn’t even cost me $ 10 and they basically told me to eat dirt if I didn’t want to pay the ransom.
That’s when I told them they sucked. Now they probably have opened my package and are enjoying the item within, rather than returning it as they said they would.
These MFers are at first liars, at second, cheats and third, probably thieves! I could not BELIEVE the treatment I got in there tonight until I logged onto Unilocal to write this sad review: Seven prior reviews, each one a one-​star, ALL relating different horror stories!
If UPS wants to retain any of their decent rep they may want to shut down this outfit of theirs pronto! More like the Mafia than the UPS. They are HORRIBLE!!! Avoid at all costs!

Oh boy. I don’t know where to begin.
–Customer service sucked, generally speaking
–Every other UPS place I’ve been to will pack your shipment for you but this place had no such service. .
–I was told to leave, pack it myself and return because evidently there is no room to do it in the store… it was empty, but those were «the rules». I packed a birthday present on the ground, outside the door in 90º weather. I didn’t have another choice as I needed to get it shipped before I left for work.
–There was only one person working in the entire place and he was half awake at best.
In short, a miserable experience.

Moving to the upper Westside has been a mixed bag. Living steps away from Central Park, Lincoln Center, Riverside Park and Trader Joe’s are all positives. The negatives are the throngs of tourists and tour buses that line 72^nd Street on Saturdays and now the UPS store located at 119 West 72^nd Street. As soon as I walked in the woman (not Crystal the other one with a hard to pronounce and spell name) appeared to instantly have an attitude. There were two other people in the store who were receiving pleasant and prompt service — they were white. However, when it was my turn she was gruff, curt and rude. Its sad that still in 2011 people are disgustingly ignorant. Maybe she is limited in her mental capacity? Maybe she is not very intelligent? Maybe she doesn’t like herself? Either way, DO NOT USE THIS LOCATION. Walk the extra 2 blocks up Amsterdam Ave to the other UPS location. The service is better, the people are nice to everyone — regardless of the color of their skin. How novel?“
Please note since Unilocal requires us to include a star with each of our ratings one star is way too much for this place. A negative start or no star is more appropriate.

Avoid this location. They ran a scam on me. Instructing me to seal the envelope then when I realized how expensive their shipping was I decided not to ship here. They attempted to still charge me for their envelope and they refused to give back my shipment. Had to have the police to come to get my shipment. Went down to Kinkos at 72^nd & B’way, envelope free & $ 7 cheaper. Near go back again.

Agree with the others. The customer service was deplorable. I usually am able to get a ups shipping bag like you would for usps priority mail for free at other locations. They just wanted to sell their products, which were insanely expensive, so i go out and find a box outside to put my stuff in, then they wanted to charge $ 2 to put a strip of tape on top. They are insane, don’t go here!

I agree with the other reviewer. One star is way too much for this UPS store. I had a mailbox here for three years and would NOT advise anyone to spend the money for a box here. They charge a fortune for a small mailbox, but what is worse is that they are supposed to open at 9am and are NEVER open on time. The staff has an attitude and is lazy. They returned a package to sender because they were too lazy to let me know that I had a package arrive. I just tracked down my package and have to have it re-​sent. The sender JUST informed me that the package had been opened and re-​taped. The UPS store opened my package which is quite upsetting.
If you are looking for a mailbox/​mailing store find another place to use. You will save money and have a more satisfying experience.

It’s mostly just mailboxes, not a lot of «etc.» They have a very limited selection of shipping supplies.