Pro Image Photo

Visited the location on Amsterdam recently for passport photos. I was more than a little apprehensive about coming here, based on all of the negative reviews. .. but this place is soooo convenient (half a block from the ½/​3 trains at 72^nd St), so I took a chance. We came in, asked if they do passport photos — the woman who helped us was super friendly, and we were in and out in about 10 minutes. Probably pricier than CVS or Duane Reade, but the photos look pretty good. Someone else was being helped with dropping off a roll of film for development (I didn’t even know people still did that!) and the guy helping her seemed friendly. I would definitely come here again, for passport photos, frames or print services.

Pro Image on Amsterdam has the worst customer service and the employees are rude. The customer help is awful and it starts with the owner and goes all the way down to the employees. Too bad because after Ritz Pix went out of biz (best shop & best customer service) I needed a new printing house. Well it won’t be Pro Image on Amsterdam. They really should re-​vamp and clean up their IMAGE.

They have no idea about how to take a picture. Very bad sevice.
Don’t go.

This is my destination to make prints and holiday cards. Best place in the neighborhood! They have lot better self printing stations than CVS, Duane Reade or Fedex have. Customer service is great too, everyone seems very nice and patient. Only reason I gave 4 star is that I wish there was more sophisticated printing and card making computers in the store. In today’s time and age, there got to be better commercial software with more card choices, spell check, keyboard, go back button, instant printing and etc. But they may have best, I haven’t seen any great machines elsewhere and I can’t always preorder on line, because on line one have to meet $ 25 minimum for greeting cards.

Too pricey for photocopies. Nice pic frames.

I really wanted to like this place, I really did. I liked their locations on the Upper West Side and admired how they’ve been around since, well, as long as I can remember.
I also gave them numerous times to make up for all the little mistakes they make, even the big ones thinking things might get better. They haven’t gotten better.
In New York City, you get it all and with all the competition out there, I don’t get how this place manages to mess up at least one or two things every time I pick up my film. Their mistakes range from losing rolls, to forgetting where my film or processed envelopes are, to me asking them to redevelop. Just last week they gave me four rolls that they claimed had nothing on them, which was a test because I have the other two rolls from that same camera to B&H and they came out fine.
And it’s not like it’s one person I keep experiencing problems with either. They all share that same lack of professionalism required for an artists work.
I’m sorry guys. I’m taking all of my work elsewhere.

I went in here to buy a frame and had a pretty good experience. Prices were good and there was a 15% off sale going on. And the service was fine. I’m not sure what all the negative reviews regarding service were about. Maybe I got lucky with the right sales people, or maybe things have gotten better with the service there.

If all you seek are high quality, fast, and convenient photo prints — this is where you should go. The website is a bit kludgy but it works and in most cases your prints are turned around in an hour or two.

This was the WORST experience I have had with a photo place — and I have been a photographer for 30 years. DO NOT GO HERE — they are incompetent idiots, rude, and do lousy work. They screwed up my order and refused to reimburse me or redo anything (and we’re talking several hundred dollars here).
Where to begin? The eye rolls if I asked any question, the time they lost my order, the large amount of money I wasted when they did a horrible job and then they were completely unapologetic and wouldn’t even give me a partial refund or credit, the time they scanned everything BACKWARD (and there was writing in the images so it should have been extra-​clear), the complete lack of both competence and friendliness every single time I was there. I will never go back here, even to buy a frame, and you should not either.
Even if you are just doing snapshots from your vacation, do not support a business that does not care about doing quality work, much less providing good customer service. This place is at the bottom of the barrel. One mistake or incident would be bad enough, but we’re talking 8 or 9 times.
Go elsewhere and get good work done by people who know what they are doing and who will treat you with respect.
If I could give zero stars, I would. Do not give your money to this place; they do not deserve to be in business (and notice all the other negative reviews here — it’s pretty consistent).

nothing but quality and great customer service

I agree with all the negative reviews of this place. Everyone, including the smug owner is amazingly rude. From the incompetent sales staff to the disinterested managers, I vote no and will nod knowingly when I walk by one day and see it’s gone out of business.
I had problems every time I went there. Last time I finally asked to speak with the owner. He and I had several email exchanges in which he got progressively more insulting and attempted to be condescending.
Definitely go elsewhere. I’d even go to CVS over this place.

THE WORST CUSTOMER SERVICE!!! I went in with a very simple order — to get 10 photos printed. I used their kiosk machine and only 9 of my photos came up — the 10^th did not. I went to the counter to ask for help. They could have not been more rude and make me feel like I was troubling them. They told me they couldn’t help me. I asked if they could just put my memory card in their computer and see if they could find the missing photo — I was sure I had put it on there. With much reluctance they did so and told me photo was in the wrong format and they couldn’t print it. I had another copy of the photo in my email so asked if I could forward them the email so they could see if that photo was the right format. They told me that would be a charge of FIVE DOLLARS! When I told them that was ridiculous they said it was company policy. I asked to speak to the Manager who was also unfriendly. After much cajoling he agreed to waive the fee this time but lectured me to say «email is the worst way to get prints done here. if you have a lot of digital prints next time you should go to our website to upload them.» HELLO? IT WASN’T MY INTENTION TO EMAIL THE PHOTO!!! Have you been here part of this conversation??! Also, what is the big deal about emailing a photo to be printed?!! Are you not a photo store!!!
I will never go here again. I live only 3 blocks away but I will go out of my way to go to other outlets for my photo printing. I will not give my money to a place that does not value its customers. I am sure it is only a matter of time before this place goes out of business. HATERS!!!

Impatient rude photographer is not the kind of guy you want for your passport picture. Don’t waste your time and money in this store.

I don’t even know where to begin with these guys! There is not one friendly soul that works in this entire building. They’re clearly not passionate about photography like their patrons are or they would have a lot more respect for everyone.
This is my second experience with this store and it has to be probably worse than last time. The first experience, in short. I came to the business with my pics on a disc to be blown up. I give the guy the exact measurements and he said ‘well, these are basically 8×10′ i roll my eyes, and like whatever. After working with him for 15 minutes on all the details at the end he asks ’ are these the measurements’ in my head i am thinking ‘Ive told you this at least 3x’s’ he then decides to yell at me for not giving him the exact measurements and claims he is so backed up that now it is going to take 3 days to process 6 photos!
Whatever…
Now to today where i try and give them the benefit of the doubt. I walk in and sadly find the same guy. I tell him that i need help enlarging photos, he points off to the self help kiosk where i can do it myself, fine. I do it myself and hand them the ticket. On my way home i just remembered that i would like to print off an additional 4 more photos. Not remembering which ones i had selected to be printed off in the store i call the store back to inquire which photos i had selected. The response ‘they’re in the back and not up front yet, i can’t help you’ So, i give them about 30 minutes and i call back to see if someone has decided to bring them to the front. Welcome back the same grumpy old man. ‘I can’t find your order anywhere…’ It’s there, i promise. after back and forth him stating it wasn’t there he finally found them. When i inquired about which two pictures i had printed off he proclaimed ’ we’re too busy in here to take questions like this over the phone, you will have to come in’ …and he hung up on me without even letting me get in a word.
I hope they go out of business.

This is where I always go to develop my prints. I always have problems with their online upload site — it’s yet to work for me although they always tell me it’s up (I’m still confused by that one, but I’ll let it slide). Instead, I email in my order. I always call to check and make sure it’s ready (it’s not always).
What I do like is the quality and I like matte finish on my photos and not being prisoner to shipping charges. I’ve yet to find a better alternative and their prices for enlargements aren’t too bad.

My general philosophy is if you can’t be decent to customers who may cross whatever bias you have — I am not going to spend my money in your store.
Based on the treatment I received when I first came in — there are too many choices for me to be spending my money to develop film (who does this in person anymore) at your store. You should be grateful for my business without leaving me with the impression that my presence is not welcomed.
I will continue to go to Spectra photo on Laguardia, though wayyyyyyyyy out of my way because in addition to doing high quality work, they are decent.