The UPS Store

I wish I had read the reviews before i made a friend help me carry two 30 lb boxes to this location. I had a printed, pre-​paid label AND the tracking number, and they told me my label was not «right» and I needed Amazon to send me one in the mail. I had confirmed with both Amazon and UPS the night before that I could bring my packages to the store. The man working at the time said «Amazon and UPS are wrong. Only I am right.» I even called Amazon while in the store and he refused to speak to them on the phone. He offered no solution except to leave and come back later. When I said I needed to mail this today, he told me this was not a real UPS, but only a retail location and said «I am not helping you. Get out of my store.» I find it pretty deplorable that UPS would allow this store to continue to operate and represent them.

These guys CONSISTENTLY refuse to accept my packages when I request a local «hold for pick-​up». Do NOT use them to receive your packages or all of your packages will end up being «returned to sender». I even called the store two days before my package arrived telling them it was on the way. The guy took my name and was like «Yeah no problem. We will sign for the package for you.» and two days later they refuse it and send it back to the sender. Very bad service.

Do NOT ever use this store. They charged me $ 50 to overnight an important package to Bronxville & I asked for a no signature delivery. They claim the driver decided on their own to require a signature & didn’t leave my package. Then they claimed there was no way to get a hold of the driver on a Saturday & it wouldn’t be delivered until Monday. The man would barely let me speak & would do nothing to compensate for his mistake. Told me I wasn’t «getting the point.» He did offer to give me another number for me to make endless calls to try & hold the package at a location. Yeah– because I paid $ 50 to do the work myself. Unbelievable customer service– or lack of. Don’t waste your money here & use a location where there are competent employees.

This place is essentially a walk-​in UPS dropbox, a full cluttered one. There are no packing services or any other services besides a pay per page copier. They have a few bags of styrofoam peanuts and rolls of bubble wrap you can buy for $ 6 each and use yourself. Fortunately they didn’t charge to use the packing tape.

I was shocked at how such a simple thing as mailing a package that is already boxed and paid for could be so painful.
I walked in and before I could say anything I was greeted with a sneer, as if I had somehow intruded into this man’s store. I told him I would like to ship this package and that I already had a paid shipping label, I just needed to print it. He told me it would cost $ 2.50 to print the label. Shocked, I told him: «no no I already have a paid tracking number, I just need to have the UPS label printed and pasted on the box.» He rolled his eyes and pointed at the computer, «It costs two dollars to use the computer and fifty cents per copy.» I asked him if I could just provide him with the tracking number and he replied with a stern «no». I told him I could not pay him $ 2.50 to print out a UPS label and he shrugged and told me to have a good day.
I was absolutely shocked at how horrible this customer service was! At this point, I would rather deliver the package myself than deal with this man. It was pouring rain and I had no umbrella, but stubbornly I pushed the package under my shirt and trudged 10 blocks to a nearby UPS store with good reviews located on 81^st and 1^st ave.
At the 81^st and 1^st location I walked in and was greeted as if I were an old friend. I nervously told them I had no shipping label and they directed me to the computers which I used to print the label at no cost. I handed them the label and they told me they would put it on the package for me and thanked me for coming in.
I am tempted to call UPS and tell them about the stark contrast between my experience at the two stores. I will never go to the 73^rd/​2^nd location again.