The Spa at Mandarin Oriental

AMAZINGGGG spa. This is hands down the best massage I have ever received. I received this as a birthday gift and it will be absolutely unforgettable.
They recommend you to arrive early and it’s a great recommendation. They allow you to change and enjoy just relaxing in one of their rooms or saunas while you wait. I love the views, calmness, and staff. The massage felt so great that I actually fell asleep and was nicely woken up feeling great. The facial was just as great with all the knowledge they were able to give me.
Even after I was all done with my day, I was able to go back to the rooms to relax before I went home.
I am definitely going back when I can. It is a little pricey but you seriously get what you pay for. Treat yourself to a well deserved day of «me time.» I just want to buy everyone giftcards for their birthdays to pass around this joy.

My boyfriend and I just finished a 3 hour Couples Escape and it was absolutely fantastic. Jennifer and Phillip conducted our ‘Time Rituals’ and they were so wonderful and knowledgeable and both of our treatments couldn’t have been better. I highly recommend this experience as well as Jennifer and Phillip to anyone.

The spa needs a major renovation. The treatments rooms were almost 90 degrees, air conditioning was not working. Changing room was also very hot with no air circulation. No sound proof rooms so you hear everything from other treatments rooms or down the hallways. For the price facial was very basic and massage was just OK. Never again.

i liked how they put your shoes away in a tray when you arrive. the massage pool, the massage itself (perfect pressure) and the massage room with a killer view were all amazing. the rest area post-​massage wasn’t too amazing unless you are right by the window. hope to try the spa suite soon.

I had very poor facial and booking .
The spa team was cold and not very happy, the treatment room was not so clean.

This was a great spa. They really know how to pamper a person. When you entered the spa they gave you warm hand towels and very fragrant tea. The masseuses are very therapeutic and skilled. It was a very tranquil and serene environment. The views in the relaxation room was extraordinary, you had great views of the city. The steam room was very relaxing and quiet and you didn’t hear the rumbling a steam pipes. The vitality pool was amazing and invigorating. They had all the amenities from hairbrushes to moisturizers to toothbrushes and toothpaste for after the spa treatments. I would highly recommend the spa.

We experienced the 4 hour Couple’s Escape VIP Suite and you have to take our word for it, IT IS TOTALLY WORTH IT! This is definitely a must try experience if you have the money to indulge and pamper yourself.
Service: Superior and impeccable; the staff greeted you with royalty. We were very pleased with their customer service.
We arrived 40 minutes early and we were able to use their facility which includes the heated pool and relaxation room. It is separated between females and males only. The staff gave each of us a tour of the locker room and the facility. The locker room was really clean and they provide you with a locker and a robe to change into. They also offered any toiletries you may need such as hair comb, razor, tooth brush, toothpaste, shower cap and Q-​tips.
Our experience began as the both of us meet at the tea room at 5PM and one of the staff member directed us to the suite. In the suite, there were two massaging tables and a view of NYC skyline. The view was not as what I expected it to be. I had higher expectation for it probably because of the tall building that was blocking the clear view of the sky. There was also a Jacuzzi and a shower in the room. We had 30 minutes to enjoy the Jacuzzi and the suite before our ritual begins.
The massuses begins with a consultation with what our prefer needs were. They began with a foot cleansing ritual followed by a dry cactus brush body scrub that exfoliates your skin. They used the right amount of pressure on the skin. After the body scrub, you rinse off and your skins feel sooo soft, silky and smooth like a baby. Afterwards, the therapist gives you a 80 minute full body massage which was heavenly amazing. They also used hot stones on us and it felt soooo good. Moving on, they did a 10 minute body wrap on us and they also give us a facial cleansing, scalp and foot massage. Im in love with the SCALP & FOOT Massage and I can’t get enough of it. The products they used on my face smells really pleasant and relaxing. The experience was over by 8:30PM and we were able to catch the view of the sunset. The both of us felt like we were floating on clouds. We requested to substitute the bento box with chocolate covered strawberries and Moscato. At the end of all this, they gave us a goody bag with some sample products to try.
Overall, it was a marvelous and spectacular experience.

The hubby booked us massages at The Spa at Mandarin Oriental as a birthday gift for me. Let me tell you, this was a first class experience!
When we arrived, we were greeted by a lovely gentleman who gave us a warm towel for our hands — very much appreciated on this chilly December morning. We were then given a tray with slippers (our shoes went in the tray).
The hubby and I were escorted through the spa and shown the various amenities.
Here are some of the highlights:
Highly oxygenated pool (aka massage pool) — the hubby enjoyed this very much. I didn’t use the pool because I don’t like sitting where other naked people have sat before me, but that is how I roll. It looked immaculate.
Steam room — again the hubby really loved. I don’t like hot humid air so I didn’t indulge.
Relaxation area with treats and tea — I loved this
The hubby had the hot stone massage, which he said was terrific. I had the aromatherapy massage which was amazing! We both came from our treatments extremely relaxed and happy!
To be fully transparent, this is not a budget outfit. Be prepared to shell out serious coin for treatments at this spa. If you are a spa aficionado like me, it is definitely worth it. If you are a Massage Envy type of person, this is probably not for you.

I received a birthday gift to attend this spa with all the services they offer for a day and it was easily the most pampered I’ve ever felt. First, the staff is incredibly sweet and welcoming and they realize this is a treat for most guests so they go the extra mile to make sure you have an awesome experience. The view is possibly the most beautiful in the city and yet you still feel separated from all the frenzy outside. I loved my manicure/​pedicure, and relaxing in the jacuzzi, and thought the lounge was a beautiful place to just relax and have a drink. The only thing I felt could have been better was the massage, it was good but nothing special. Nevertheless, I really enjoyed my day here and it made for a memorable birthday gift.

They don’t do any kind of medical treatments or even exfoliating, but they do extractions and lymphatic drainage, and the products are gentle enough for the most sensitive skin. It’s a soothing experience.
Set aside enough time to take advantage of the relaxation room, which affords a view of both the Hudson and Central Park. Their hot tub and steam room are great, too, and the 50 minute pedicure is a must.

So, I’m giving a five star review because this is definitely a five star establishment. With that said, I’ll start with the negative because there’s only one — they need to do a better job of explaining what «experiences» include.
I booked a sunset couples experience in the VIP Suite for my fiancé’s birthday last month which included 30 minutes of suite use with private jacuzzi and steam room, 1hr 50min of what I thought was a full body massage and then 30 minutes to enjoy a light dinner on the bed in the suite. It was a really nice emmaculate suite with a decent view (not spectacular as some of the reviewers noted, but maybe it’s because I live in NYC). There was a private bathroom, two massage beds facing the window, a small bed with pillows, a fireplace, jacuzzi area and large shower and steam room. We enjoyed jacuzzi time with a bowl of yummy fresh fruit as the sun set. Eventually there was a knock on the door and we were told we would be receiving our massage — it turned out to be a foot bath, a body scrub, a body brush and a massage. They also mentioned a hair mask, but I skipped that. I’m sure you can request that it just be a massage, which I really should have done in hindsight. I left wishing the massage was longer. It also wasn’t the best massage I’ve ever received, but it was about average. I do like that they supply you with little paper undies that expose just the right amount of skin.
Overall it was a nice experience and I’m happy that my wonderful fiancé was treated like royalty for his first real massage, but you’ll spend a pretty penny. I think it was about $ 1,600. One thing I really appreciated. They suggested I take my engagement ring off, which I never do, and I forgot it in the room. We were the last in the spa and they locked the door behind us but as we were about to board the elevator a man who must have been cleaning our room came running out to me with my ring. I am SO grateful!

Wow is all I can say! This was the perfect experience! The spa has every ammenity you can think of, the staff is amazing and my massage was first class! Highly recommend!

This place treats you like royalty! They have amazing service. I needed some paperwork printed for work and they were able to print it out for me.
My sister and I had a private room where there was a bubble bath and shower. The massage was heavenly and the view is amazing! The food we are was also really good. It’s just super relaxing and fun. They have a whole room where you can chill and nap.
Okay everyone prepare yourselves. Emma Watson goes here! I was busy filling out paperwork due the next day and didn’t even realize she was sitting next to me! Ugh such a noob but I probably wouldn’t have fangirled around her since she was there to relax.
If you ever want to splurge and treat yourself. This is the place to go and forget about all your worries.

The natures radiant facial is a must! Also if you are going to spring the cash to come here, go for the 80min experience. They use an organic skin are line, which I love. The treatment was so indulgent that I definitely fell asleep a few times. They do extensive neck and shoulder massages and you literally melt into the massage bed. What a fabulous experience!
Another must try at least one experience is the spa suite. For my bf’s 30^th bday I indulged and got us the four hour spa suite experience! How amazing! The room has a jacuzzi, steam shower, restroom, two massage beds and a day bed. You start off in the jacuzzi for a half hour just warming up. Then the therapist come in for a foot bath, which consists of washing and massaging the feet. Amazing. Then you are brought over to the massage beds for a body scrub. I’ve never had one before and it is simply luxurious. After the scrub the therapists leave and we showered off the scrub in the steam shower! After we were cleaned up we climbed back into the massage beds for a relaxing massage. So amazing! What an experience. Once the massage is over a light meal is brought to you to enjoy on the day bed. It’s a little pricey, but what a great present. You get to spend time and relax with your loved one. It’s very special!

This place has excellent customer service and facilities. I came here for a pedicure with my boyfriend and thought it was a good experience. It was definitely on the pricey side (not sure if it’s worth it since the massage was only about 10 minutes — for guys it’s longer since they don’t need polish) but I enjoyed my experience. I want to note the water facilities are not co-​ed.

Took my mom here for her birthday, it is very pricy, but once you get there they treat you like royalty. From scheduling my appointment, to arriving there early and getting served «berry tea,» to the massage and facial I got, this place was truly an unforgettable experience for my family. We are going again in November!

Zen Heaven! I’ve been lucky enough to receive a gift certificate from my other best friend to a treat at the Mandarin Oriental Spa in Columbus Circle. I made an appointment for a facial in the evening and was pleasantly surprised by the amenities. **Tip: Arrive an hour before your appointment to take full advantage of the amenities! If you forget a swimsuit, they provide you a little disposable undergarment.
After being greeted with slippers and some mountain berry tea (yum), I was given a brief tour around the Spa: the Locker room where you get a robe, Heat room and Relaxation room. The Spa was completely empty as it was a Monday night which meant full-​privacy! The hot tub in the Heat Room is large with a bench and reclined bed so the jets hit your whole body. The Relaxation room is very peaceful with the mood lighting, comfy couches, cozy blankets, magazines, and snacks (dried apricot, dried cherries, nut medly). There was also a big canister of water with orange slices in them. I do have to point out, sadly, one minor detail: the boat fountain or heater in the Relaxation room made a whirring sound that was a tiny bit distracting. Other than that, my visit was exquisite.
After my facial, which was absolutely amazing (Patricia), you are free to continue about the Spa for your second dip in the tub and nap in the Relaxation room. Although it is pricey, this modern Spa provides excellent service and comfort. I was there till late, and no one kicked me out! Today, my face is as soft as a baby’s butt! I definitely recommend this as a gift as it leaves quite an impression as someone else noted in a review!

WOOOOOOW.
The service was perfection and really truly completed the Mandarin experience. Expect an over-​the-​top greeting complete with tea service :)
The spa facilities themselves are variable. Overall the locker room and shower area was small and slightly dated. The shower and sauna/​jacuzzi area was slightly above average, but there was nothing special. The RELAXATION ROOM is absolutely unforgettable. The temperpedic couch beds are amazingly comfortable with soft pillows. You feel like you are floating on clouds as you gaze out at the peaceful view of Central Park and the NYC skyline.
My treatment of choice was the classic mandarin massage which I loved. The massage itself was great but I hate when there’s no satisfying ending (like a head massage or a quick foot rub, etc)
Overall the mandarin is the best spa I have been to in NYC. The service matches Vegas spas (ie Encore) but the facilities fall a little short. The service made my experience amazing and I will be back shortly!
PS they give you a mandarin makeup pouch in your locker! I love the cute details!

I’m really torn between giving The Spa at Mandarin Oriental 4.5 and 5 stars. I can’t say this is the most amazing spa I’ve been to which would warrant 5 stars. But indeed it was a lovely experience in which all my senses were able to unwind and relax.
The key point between this spa and other world class spas is the location, view and service. This spa is located on the lobby level of the Mandarin Oriental, but don’t let that fool you as this spa is at least 30 something floors above the Time Warner Center overlooking Central Park and Midtown West of NYC. All the windows in the spa, heat experience, treatment rooms, tea room, and relaxation room have expansive windows coupled with the beautiful sunlight gives you a gorgeous view. Each of the rooms have teas or citrus water to ensure you are hydrated.
The locker room was kept clean and had all the finishing touches women needed, moroccon oil hair products etc.
The reason why I choose this spa over others because of their Heat Experience. I was disappointed with the Heat Experience. They segregate men and woman’s facilities which is nice if you want to truly unwind in privacy but takes away from all the actual products they could provide if they had a larger space. The heat experience had a jacuzzi tub, rain shower, and steam room. I wished they had a sauna as well.
I did like that they were very responsive and I was able to book a reservation through email. I had the oriental essence massage with a female therapist. Thought the massage overall was a 8.5÷10.
Great service from checking in, to attendant in the locker room, to treatment and checking out.

Going to the spa at the Mandarin Oriental is a first class experience. I’ve never enjoyed a day at the spa more. The views are gorgeous, the facility is clean, the atmosphere is relaxing and the staff cater to your every need.
I had a «repose» half day spa gift certificate that included lunch. I booked for a Wednesday mid-​morning and the spa was near deserted, which enhanced my experience (too many other people around ruins the spa experience for me). I had a wonderful customized massage and a facial. I luxuriated in the vitality pool. Lunch was light and delicious. I left feeling like a new person. :-)
PS: If you are shy, bring a bathing suit for the vitality pool! It is not to be missed, but I personally wouldn’t have gone in nude if other women were in there.