The Setai Club & Spa Wall Street

Beautiful space to relax and getaway from the world. Best massage I’ve had in a very long time.

With great sadness I feel obliged to update my review of the Setai from 5 years ago. This was once my favorite spa in the city, but I can’t say that anymore.
Firstly, the massages are still fine, so if you’re looking for a solid spa and want to pay good money for it, this place still remains on my list of good places. But unfortunately, same no longer applies to the quality of the amenities offered. Just three small changes they’ve made recently have severely negatively impacted my visits here. It’s a shame they are cutting these small offerings out of their amenities because they were really what made my stay most enjoyable.
–They no longer serve champagne (I was told they were trying to be more «holistic»)
–The tea room has no more pastries or snacks (just one tiny bowl of limp old nuts and some room temp tea)
–The steam room hasn’t been in order for the past few times I visited
What used to set this spa apart from everywhere else are no longer available, and I walk out each time always a bit sad and disappointed that this isn’t the same place that it was years ago.

Whatever you are reading about The Setai on wall street forget it. I would visit this place often, now everything has changed. When I called for a appointment I specifically asked if all the emenities were as I remember, including the wine and champagne. I was assured it was. Once we arrived, all they offered was warm water. The chocolates and other nice delactables was replaced by old stale nuts. The sauna wasn’t even working, no one know that (?). No one was even around to tell, because no one even comes to see if you need anything. When I asked the general manager Nicole Yih about the disappointing changes, she was cold and disinterested. In addition she clearly tried to cover up the fact that they don’t offer the champage or wine. She said that only a couple off days prior to my visit, that changed. Yet I looked at past reviews and many have commented that chamoage and wine was not offered many many months ago. Also, they pretended that the sauna just broke, but when I read old reviews it was noted that the sauna /​steam room didn’t work. So they not only don’t care, but they want to make a fool of you.
For these prices, I plan to look for another spa.

Forget about Red Door or Mandarin Oriental spa, the facial I had at Setai done by Elaine changed my day, my week, my life. The neck, decolt and arm/​hand massage that was part of my facial were top notch, the service overall and the quality of product beats any spa I have ever been to. I live in Astoria but I can’t stop returning to Setai spa all the way in FiDi.

Decided to treat myself to a fancy massage, so where else but the Setai?
I was thoroughly impressed with this place. Staff was so warm and welcoming. They have me a full tour of all the facilities, offered me a drink, and made sure I was comfortable in every aspect. And I have to say, the massage was AMAZING! My massage therapist was wonderful. It was probably the best massage of my life. I will definitely be back here!

Honestly, my first time in a real high-​end spa, and this place is gorgeous. Exceptionally clean and modern.
The staff were as friendly as imaginable, especially an adorable woman that gave me a tour of the premises before my massage. I commented to my girlfriend I wouldn’t mind designing some of our house with a similar interior aesthetic. The entire place radiates tranquility from the scent to the lighting.
Just impeccable.

This place is awful. Do NOT go. Complete rip off.
The first time I went, I got a couples massage and used the spa facilities. Massage was good. When I went into the facilities, everything was turned off, all of the water stations were empty and there was a worker sitting next to the jacuzzi the entire time talking on his phone. I went into the shower and one of the shower pieces flew off and hit me in the stomach.
They gave me a pass to come back and use just their spa facilities again.
So, I gave it another try. The second time back was even worse. There were flies in the shower, the same shower piece was still broken, and there was a ton of hair in one of the sinks. Absolutely disgusting.
If this place was going to charge you $ 50, then yeah, I’d say you get what you pay for. But for over $ 400 for a couples massage? NO WAY.
This is literally the first Unilocal review I’ve ever written. I don’t want anyone to experience the same nonsense I had to. Avoid this place.

I used to like going to the Setai and was willing to pay its over markets prices f because it was not too crowded and easy for me to get to. But, after today’s experience I will never go there or to anything else with the Setai name ever again. First, I showed up for my $ ¹⁸⁵⁄₆₀ min massage 45 minutes early in order to use the amenities that are included. When I showed up, the woman at the front desk (I will give you her name if you message me), was annoyed that I asked for someone to show me back because while i had been there before I did not remember where everything was. The assistant showed me to the locker but did not show me to any of the amenities. I poked around myself and found the steam room (which was off) and the sauna (which was luke warm). I was so disappointed since half the reason i booked the appointment was to use the steam room beforehand. When I asked the assistant, she told me the steam room was broken and the sauna was not hot because no one had used it that day. When I went to the front desk, the same woman argued with me and said that the sauna was 125 degrees (which if that were true is still low for sauna) and then she said that the steam room was not on because I was the first appointment of the day (in the late afternoon!) so they did not turn it on. When I tried to express my disappointment at not being able to use the amenities, I was met with rudeness like I have never encountered before. And, all of the women that worked there banded together to berate me in front of everyone. They abused me so badly for being upset that the amenities did not work that I ended up crying in the tea room. I begged to just refund my money and I would leave, but they refused. I felt so abused by the staff and uncomfortable in that space that I could not fathom trying to relax at all and felt so vulnerable to get a massage there. I asked again for my money back and the receptionist said she would talk to her manager (who by the way was not going to be working for two days). I got a call an hour later saying they would offer me a 50% off service, though I would still be charged even if i did not get anything done. I will never go to this establishment again and I would strongly discourage anyone else from going there.

The massage was pretty average. (Good not great.) I’m not sure I’d recommend this spa as there’s so many in the city that do a better job for less money.

I love the atmosphere and facility. Receptionist was very nice. After we finished the paperwork, Nancy welcomed me and warmed my heart with her genuine smile. She gave me a tour of the facility. My husband and I had the signature massage. We were disappointed because the massage was below average. Though the therapists were nice, I had to ask for firmer pressure a few times. The therapist still could not deliver it and I gave up asking again.

Purchased a Gilt City voucher for a 60 minutes signature massage and I was pleasantly surprised. Once you head into the building, head up straight to the 3^rd floor. There, you will be greeted by a friendly receptionist. She gave me a tour around the facilities: the lounge area, locker room, jacuzzi, steam room, showers and the tea room. All were clean, chic and dripping with luxury. But most importantly, everyone was super friendly and not pretentious.
If you plan to use the amenities, make sure you bring a bathing suit or else you’ll be missing out on enjoying those relaxations. Felt so good chilling in the jacuzzi! Just lean back and let all the jets massage your back.
Afterwards, I was led into the tea room where the attendant poured me some hot ‘soothe’ tea. Slightly fruity but definitely warms the body and made me feel more cozy. Add in the dimly lit atmosphere, bam, I’m getting sleepy. You know that feeling where you just curl up on the sofa with a warm fuzzy blanket? Yep, that was me right there. My therapist promptly whisked me away for my massage. It felt like a maze when leading me to my room, but when she opened the door, I was surprised at what was inside. Besides a massage table and sink, there was also deep soaker tub and a stand in shower. Talk about everything in one place! How fancy. My therapist sat me down and made sure to go over any areas that need extra attention on and she really listened and made sure I was content with the pressure.
The massage was good. Very relaxing and at one point, I almost fell asleep. The hour flew by so quick and the next thing you know, she said «Ok, we’re done». One thing she could have improved on was how to end the massage. Usually people would end it with a head massage but she did that 10 mins prior. I guess it’s just a personal preference.
Would I go back? Possibly with another voucher. Sometimes you just want to experience it once and just leave it on a good note.

I had the most amazing couples massage here. My husband and I were floored that we both absolutely loved two female therPists. I went back and the same woman was unavailable, and she was just ok. Facility is super nice and alwYs quiet!

The Setai Club was such a great experience. My best friend got married over the wknd and even though it rained, the wedding was still amazing. They held the ceremony in a small room (that was set up last minute bc of the rain) but it was decorated beautifully and everything went smoothly. After that, the dinner was held in the beautifully lit dining room. The staff were superb and attentive. It was such a magical night!

Was here last week for a private party-​celebrating a friend that’s getting married! The process of booking was a little annoying as I never learned what time my service would start so the minute I got there I was rushed to change so my massage could get started.
Very nice facility and was fun and relaxing being the only ones there!

Amazing spa in the financial district. The minute you enter you feel relaxed and stress free. I had the best massage but Mike C., who has been a therapist for 30 years+. Highly recommend!!!

The spa was closed for repairs, and there were handymen walking through the steam room area while my girlfriend and I were relaxing. There were no canapés, just some dried fruit and chips. Had a perplexingly awful message here, the masseuse had hard callouses on her hands that left deep scratches on my back… ouchie. She somehow managed to pull my skin to and fro painfully without massaging the muscles underneath. Her massage rhythm was stilted and jarring and it was quite stressful. Awkward silence was punctuated by the drilling of construction. Probably the worst massage of my life. 2 stars because the facial was good. The pictures make Setai look deceptively large, it was much smaller than I was expecting. Not worth almost $ 600 for my friend and me. Definitely won’t be returning.

Love the gym and the friendly staff. Enough ambient lighting to disregard imperfections and work towards perfection.

The setting is good. Massage is decent (have had better massages in life). The service is average. The jacuzzi was broken and tea was cold. The décor is dated. We ordered champagne. It never arrived.
The overall experience is appropriate for a mid range spa. The price is over the top even by NYC standards.

My husband and I have been loyal clients of Setai Spa for the last 6+ years and I’m very sad to report that it has completely gone down-​hill (for reasons I can not be sure, but one can only guess poor management is at play).
Here is a catalogue of our experience there tonight:
— Neither the jacuzzi in the women’s nor in the men’s area were in working order. The men’s jacuzzi has not been in working order for over 6 months.
— The dressing areas were not tidy, there were no attendants there as there have been in the past, and the facilities were generally grubby.
— No calming music played during the massage — this might sound like a small thing but in place if it we heard loud voices, crashes and noises in the hallways and through the thin walls — not relaxing at all.
— No champagne was served — this is an anomaly in our 6 years as patrons. And for the 2^nd visit in a row glasses were shattered in serving beverages in the waiting lounge.
— Front desk staff over-​charged us by $ 120 and we had to return after we’d already left to rectify the situation. This took 20 minutes longer than it should have with me having to train the front desk staff on basic math and customer service.
— The massages were mediocre for the steep price of $ 185 for an hour. Our last 2 visits (in the 4 – 6 months prior) were equally mediocre to just plain disappointing. Again, an indication of a decline over time.
If you are considering Setai — it is with great regret — I must recommend that you avoid it. It was once a lovely and secret haven for us in crowded NYC. But while it remains uncrowded, it is sadly no longer a haven.
Suffer the the crowds at Great Jones or try Trump Soho. This is no longer an NYC sanctuary.

I’ve been to Setai three times and every time I fall a little bit more in love with this place. The first time I went with my sister who was able to bring me for free to experience the aqua grotto since I was a potential new customer. I’ve been hooked ever since.
Everyone from the receptionist to the staff in the changing room area is pleasant and polite. The locker provides you with everything you could possibly need from mouthwash to flip flops AND slippers. I love using the giant robes and the unlimited towels.
To take full advantage of everything they offer, I arrive about two hours before my treatment. I bring a book that I can read and fully relax in the jacuzzi/​steam room/​sauna room. I also make sure to spend ample time in the tea lounge where there is champagne, tea and various nibbles. The space is quiet, serene and hushed; I’ve never been bothered by other customers.
My 30 min massage was great here; the masseuse really knew what she was doing. I wasn’t as impressed by my facial, but I’m not one for facials as I can never see a difference after. You can also buy a pass to just experience the aqua grotto.
My only complaint would be that it can be difficult to schedule a time to go as they book up early because I think they try to limit the number of people at one time. This is ultimately to your benefit though since you won’t ever feel like you’re competing with others for space.