The Spa at Andaz Wall Street

My experience here was so poor that if I could give 0 stars, I would. I’ve never written a review before and I felt compelled to share this with people who were considering coming here.
The «spa» is barely a spa anymore after Hurricane Sandy. It’s a room that looks like an office with candles and music, which is barely audible with the bar music thumping above.
I got the $ 149 treatment and what i actually got i could’ve done myself for free. All I had done was a scrub, light steaming (which she left on my face for longer than 10 minutes), hardly any extraction and a mask. There was a quick 2 minute massage, which felt rushed and no pressure at all. I swear she was also using the same towel to wipe my face each time, which didn’t make me feel clean at all. At the end of the massage, I felt residue leftover and no fresher than when I first came in.
I asked to use the restroom in the spa and there was a strange odor and decided to skip it. Wish I had a look in the mirror because there was still some of the mask left over on my chin when i got home!
I don’t make a habit of complaining if the service isn’t stellar but satisfactory, but this really was a huge disappointment and NOT worth $ 149 AT ALL. I was asked by the front desk how my experience was and I made a face of disapproval and they immediately said they would call the spa manager. Unfortunately she was out for the day and said she would call me back the next day. Four days later I didn’t hear anything so I called up the spa and explained my experience and she said, «THERE’S NOTHING I CAN DO. IT IS WHAT IT IS.» I have to say, I was shocked. I’ve been in the hospitality business for a long time and this is not the kind of guest service I would expect, especially from Hyatt Andaz.
If you’re even considering coming here, turn around and walk away.

I really needed a massage.
I checked into this hotel on Friday evening, quickly rung up the in-​house spa (bottom floor) and booked a 65 minute massage for noon the following day after reading some glowing reviews. I was already breathing so much easier.
I bounced down the elevator at the appointed time, was greeted warmly and quickly shown to a room… and that is where the good stuff ends, my friends.
Unfortunately my massage experience was less than stellar.
*The room was cold. It was so hard to become comfortable. Even after another blanket, still pretty cold. I had goosebumps!
*The pressure was really hit or miss. I had asked for a deep tissue massage, and I didn’t receive anything close to it. She did check in with me one time (of course during a time where the pressure was good) but I didn’t feel the massage was very intuitive.
I can’t say much more than that. It just wasn’t a «wow.» I actually really wanted it to be over and go back to my room to get in the hot bathtub because it was basically a 1-​hour exercise in lotion application in a pretty cold room.
And, then the price:
$ 149 + tip.
Ouch. More relaxing to skip it.

I’ve been here twice for Spa Week * and have incredible massages both times. It’s intimate, elegant, relaxing– and both Emily and Michael know how to work out the office workers ‘i-​hunch-​over-​a-​computer-​all-​day knots.
The only reason it’s not a solid 5 is that there is only one massage room available, so you can’t organize a girl’s (or bro’s) spa day.
Also, to be beyond picky here: there is also lack of water in pitchers with cucumbers or orange slices floating in them. It’s a small detail, but they always tell you to drink lots of water post-​massage, so I’ve somehow come to expect it.
*Reminder to be a class act and tip based on regular prices, not the discount, ya’ll.

Came here during spa week for a massage with Emily and a facial with Holly. I’ve never had a facial before but after having a treatment with Holly, I’m hooked. And as a guy it’s awesome because the spa is so private.

I went back for a massage, I think the guy’s name was Michael, and he was absolutely amazing! He does an amazing job with your neck and back. I got a full body massage and the rest of the body wasn’t very memorable and he doesn’t actually touch your feet, but who could blame him. I’d touch my feet, but I wouldn’t want to touch everyone’s. Anyway, my main concern was my neck and back, so I was VERY pleased. I would recommend you just have him focus on those areas. He starts out by kinda of pushing on your spine and mine cracked, like you’re at a chiropractor or something. Nice! He also does this thing with a towel or something where he puts it under your neck and sort of stretches your neck out. This all sounds barbaric I know, but it was amazing. Go to him, you won’t be disappointed.

The Spa is perfect! It is small, quiet, super clean, relaxing and located inside the cool Andaz hotel. Michael was amazing and it was one of the best massages I have ever had. Their spa «shares» are a nice offering that other spas should have (15 minutes for $ 35). It makes it easy on the wallet and to fit into a busy schedule. I would definitely go back and would like to try their other services. I just wish they had a sauna and steamroom.

I’m speechless. This was seriously the best experience at a spa I’ve ever had.
Facials are more of a necessity to me; I get them around every 6 weeks to keep my problem skin in check. And since they are pretty much the only things that really work for my skin, price, although always a factor, takes a backseat to results. I’m always looking for a new place to check out since I’ve yet to find a place that I’m head over heels in love with but my search officially ended today.
For starters, the hotel is stunning. (It’s a Hyatt property, and looks more like a boutique hotel than a massive chain.)
The spa itself is two flights downstairs, and is chic and intimate, with just two treatment rooms. The manager, Holly, did my facial, which was beyond words amazing. It was like having a close friend do your facial. The room is like the size of a hotel room, complete with a shower, and everything is spotless and gorgeous. I had a facial (thanks, Bloomspot!) that also included several generously sized products, which did wonders on my skin. On top of the standard cleansing, extractions, and mask, she also did a foot massage/​exfoliation with some sort of cream that had my feet thanking me the whole subway ride home. She finished it off with an oxygen treatment (which was awesome) and a makeup touch up, which prevents you from having that shiny post-​facial look. Despite the fact that I had a coupon for this, I would have no problem paying full price for this facial. It was total luxury, without the slighest bit of pretension. I can’t wait to go again!

Do not under any circumstances get a massage here unless you are happy paying for 90 minutes but only receiving a 60 minute massage. I purchased a coupon that entitled me to a 90 minute custom massage for $ 85. The massage lasted 60 minutes. When I asked the masseuse about the length of time, she responded «oh… yea… it’s been 90 minutes… my clock might have been off by a little.» I guess 30 minutes is a little.

They have 15-​min scalp or neck-​shoulder massages —- perfect for fitting into tight schedules.
There’s also a dazzler of Red Flower candles and products that are delightful and delovely.

I read about Spa Andaz on Daily Candy and since I work downtown decided to check it out. Finding the right entrance is tricky but the hotel is beautiful and the spa is small but so quiet and I felt completely relaxed. Everything is new and plush and that’s rare in NYC! Slightly pricey but when you break it down it actually works out for what other places charge for facials.
I had two «Shares» on a lunch break and I felt so amazing after my oxygen boost facial and neck and shoulder massage. Will be a great alternative place for mani and pedis too.