The Lowell

I have fond memories of high tea with my girl friends during our twenties in NYC after shopping. We usually went to the Astor room at the st Regis but the reviews weren’t so good so I decided to try the Pembroke room (the reviews were good). Back then, mid –late 90’s it was unlimited sandwiches until you stopped the waiters and then u went onto the sweets. It is no longer the case in any of the high tea rooms I believe.
I expected the pembroke room to be fabulous but the recent experience didn’t match my nostalgic memories of high tea from many moons ago. The room was small and intimate but a bit dated. I liked that silver teapots were used and that the staff were very attentive and accommodating. We arrived early and we were seated right away even though my gf was not there yet. The tea sandwiches were just ok but the fruit tarts/​macaroons/​Napoleons were fabulous! The savory and sweet bites came on the same tray which was weird. Last came the scones. The scones were not warm and a bit dry but clotted cream and marmalade makes everything nicer. The clotted cream was more like hard whipped butter which was disappointing. Also, no lemon slices were given for the tea, just cream. The special tea was fabulous and my daughter loved the vanilla tea.
I brought my young tween daughter with me to start a mother daughter tradition but I probably will try another tea room (Podunk or the plaza) on our next trip. Thankfully, my daughter loved the experience and we can’t wait to do tea again!!!

Was unexpectedly invited to afternoon tea in the Lowell’s Pembroke Room … It is comforting to know that this custom is alive and well, and I encourage everyone to experience it at least once. My only critique is there is nearly TOO much food (between the fat scones and varied desserts, I got overwhelmed:)). The service is extremely attentive and no one made fun of the fact I looked a bit homeless on that particular day.

This is the loudest hotel ever. Its 2am and they are bringing in deliveries!!! What is wrong with this place?!! Constant 4 AM demolition trucks picking up garbage. I can’t even think in my own home. I just cannot recommend staying here, not that anyone would really care, it is so loud here.

You will not find a better hotel in New York, the service is above excellent. Still not able to believe how great we have been treated from minute one. This is the place to come to in New York if you want to have an experience that warms your heart

The afternoon tea at the Lowell is lovely. Had 10 girls there for a bridal shower and it worked out very well. They were very accommodating on the phone when I made the reservation. The servers were very helpful, especially Vernon who took great care of us. The tea sandwiches were delicious. The napoleons, pastries and macarons were to die for. The scones with clotted cream were fantastic. The quality of the tea and the ambiance topped it off. Truly a successful event!

Nice Place in the heart of Manhatten, Clean rooms and friendly staff.
The Brunch is Awesome you Need to Try It

No no no to this hotel!
I had a birthday gathering a week ago at the dining. It was a bit overpriced but good afternoon tea to celebrate my friend. Each of us got charge $ 66. It was supposed to a good experience even though I never like hanging out on upper east side. I am such a Brooklyner.
Well a week later I checked my credit card statement, accidentally the hotel charged me the full amount $ 530 for a party of 8. I called the hotel immediately and asked the manager «Megan». What she told me was unbelievable. She told me to figure out myself with a rest of attendees. I was shocked. Even worse, she was supposed to call me to follow up, she NEVER did. I ended up my credit company deal with this issue! But don’t they have any hospitality or customer service!!! This is not acceptable with japanese standard.
I highly recommend not go there, anyone! Never! There r so many good hotels out there in New York!

The hotel is beautiful. The rooms are all redone and maintained exquisitely. The housekeeping service is beyond wonderful and the staff is really exceptional. It is small — 64 rooms, intimate. They have a fantastic gym. They offer an excellent trainer to come in to work with you, for a fee.

Very good hotel. I went to have the breakfast. Actually I heard that Lowell’s afternoon tea is very nice, but I do not have time to go. It’s a small door on Madison Ave, I enjoyed this prominent meal so much!

I have had many wonderful stays in NYC, but The Lowell has put my expectations on a whole new level. The location is quaint and somewhat removed from the hustle and bustle, yet in walking (short) distance of 5^th Ave., Central Park, etc. The staff was very kind and eager to help make our stay as wonderful as possible. Great room service and wonderful restaurant. Each room has a different design– sophisticated and transitional with an elegant approach. We actually landed on The Lowell after a dreadful night’s stay at The London. So happy to have found this gem!

A timeless hidden secret in the heart of Manhatten. The Lowell is an elegant small hotel with every appointment time has forgotten. The staff is sophisticated, discreet, and poised. A brilliant establishment!

My parents are from NC and aren’t necessarily in love with NYC and the hustle of city life, but after staying at the Lowell, they are already planning their next trip to visit me!
This is the place that knows you by name when you enter the door, and is happy to address all of your needs. They actually ended up accidentally double billing my parents when the Expedia reservation was entered into the system incorrectly, which they promptly fixed — whike also comping our afternoon tea at The Pembroke Room. The level of service is unbeatable. Also unique for a NYC hotel? No noise. It’s a cute residential neighborhood far enough away to be out of the throngs, but close enough to everything to get around via public transportation.

This hotel has no regard for it’s neighbors. Demolition of it’s Post House has been waking the whole block at 8am for weeks, as well as WEEKENDS. They are rude and don’t have any respect for the upper east side. I suggest you don’t stay there unless you want to listen to garbage truck honking, demolition dumping, and constant fumes & dust. Absolutely a let-​down.

The Lowell is a smaller hotel on the upper east side and a good spot if you want great service in a smaller environment.
There isnt a spa here which is about the only downside. The main restaurant is also under renovation so other than breakfast really you need to look elsewhere, which isnt hard in a city like NY.

My aunt threw me a fancy bridal shower in their Pembroke Room. The room itself was lovely, just not a lot of natural light. Besides that, the food was SO good and the service was top notch. According to my aunt, she couldn’t have been happier with the people there who helped her plan it. It was a really great brunch.

This is a great little hotel on the upper east side. The lobby is tiny so I was expecting a small room, but was surprised to have a quite large room with a sitting area/​couch, one work area with room for a laptop, and a vanity. The bathroom was large with a separate tub and shower. Great bath products, large comfy bed — 2 flat screen TVs.
It is expensive.
I only had a short stay — one night with an early departure in the morning, but I will be back!

You might miss this hotel if you were walking around in the area. It blends in with the homes and the surroundings very well. If you’re like me and prefer to stay out of the limelight without skimping on the luxe, this is your place!
The staff is nice, though they don’t seem to go out of their way to make you feel comfortable and at home. Actually, they make you feel a little uncomfortable, which is unfortunate given the price per night. However, if you minimize interaction, your stay will be just fine.
Minus the interaction with the staff, staying at The Lowell is great for a quick getaway/​retreat. Room is elegant and beautiful. Bed is luxurious and the décor is clean, modern and chic. Fresh flowers and plants in the room really make the place homey and you don’t feel like you are in NYC. Amenities like the workout facilities and dining services are very nice.
We came and stayed here just for one night. If $ isn’t an issue and you want a peaceful and elegant place to stay where you feel like royalty just doing your own thing, this is the place. Privacy is definitely respected here. Just don’t expect the staff to be as attentive as they could be for the price you pay.

The staff here did an over-​the-​top/​wonderful/​exquisite job handling what could of been a disaster … best friend booked an afternoon tea for 5 on a sunday afternoon. when we arrive, they tell us an event booked the entire tea room for the day, but instead of showing us the door, they let us have tea in a $ 3000/​night suite! a really great selection of tea (to go with adorable little sandwiches, petifores and the like) and the room was beautiful! Hope to take my mom when she’s in town!

It’s a beautiful hotel boutique hotel with great staff. The rooms are beautiful and cozy. If I had an apartment, it would be like this place. I stayed here often and my car is always waiting for me from valet. Never had any problems here and the rooms are just very comfortable.
The Post House Restaurant is amazing. Location of the hotel is adequate for shopping, sightseeing, and from public transportation.

Thanks to my wife’s workplace, we were able to stay at the very expensive ($ 1200 per night) Lowell for two nights in the Upper East Side. Very lovely European elegance and charm, and unsurpassed customer service.
Great, great location — between Park and Madison Avenues with excellent shopping nearby. Fifth Avenue is only 5 blocks away, and Central Park is only 2 blocks east. Our one bedroom suite was wonderful, spacious, and comfortable. Two TVs (one flatscreen) and a king bed. Also marbled bathroom with Bulgari bath products.
The suite also came with a kitchenette with china and minibar with the fridge stocked with nice goodies. Free Fiji water at turndown and free welcome bowl of fresh fruit.
Complimentary wireless Internet as well as two excellent restaurants on site. Must give thanks to Pierre and the staff as they were very attentive to our needs (and also were very friendly to my 16 month old son). Glad we were able to experience the ultra high end Lowell hotel.