The Dog Store

Smiley the groomer is one of the best groomers on the planet and Edward is amazing! My favorite is Scarlett the black Frenchie who welcomes everyone with love. They have beautiful merchandise from carriers to cashmere! Great pet boutique and grooming salon!

I really like this place. Honestly, I’ve taken my dog here over the years since 2011 and haven’t found another groomer that I trust with my dog. So basically, I bring my dog here to get his nails cut, teeth brushed or just a full grooming. I finally purchased some doggy apparel here also and I’m truly happy with my purchases. The items I bought for my dog are really classy and he loves them. The owner is also another reason why i bring my dog only here… Over the years is attitude is always the same no matter what. He’s very laid back and patient and just all around kind. He has a great spirit. I really like him. Another thing I think speaks volumes about this groomer is that he’s had the same exact two women work here since I’ve been coming (2011) who happen to be excellent with their work. And I’m pretty sure they were working there way before I started coming around. They always do a great job on my tippie! I love a place that doesn’t have different workers in and out. It’s also good for the dog because they get to establish a relationship (with the groomer) over time with grooming. I recommend this place for everyone. If you love your baby/​doggie bring him/​her here.

Horrific experience and my dog didn’t get a haircut. Scheduled his grooming for 12 on a Saturday. I arrive to the store and an older lady rudely tells me that there are many dogs ahead of him and ask me if I can bring him back in 2 hours. I asked if they took walk ins over appts and she angrily tells me that all the dogs before mine also had appointments. Honestly it wasn’t the fact that they overbooked it was how mean she was. Surely not the business owner and if so wow.

My experience was okay. Haven’t quite found a groomer who has mastered the teddy bear cut on a poodle, without making the cuts sharp and angular, but they did
Pricey yea, but its the most satisfied I’ve been with a teddy bear cut on my toy poodle… the guy I interacted with at the front desk was not the friendliest however. Pretty impersonal and seemed more about the money than providing great service

I bought a dog here almost three years ago. I have called, and sent e-​mails to the manager to obtain copies of my original receipt and paperwork. He only replies when he wants to (and I have not received a reply). I would have liked a response considering I am one of his customers that gave him business.
While searching for my paperwork, I spoke with NYS. I found out the «breeder» is a USDA breeder in Iowa with over 100 dogs in their facility. I thought I was going to a high-​end place on the UES. I was told that he knew EXACTLY who the breeder was.

Cute but pricey doggy store that has toys, doggy gear, treats and grooming. The owner has a strange albeit cute little pup that sits in a chair on one of the shelves so don’t be started if you see a movement out of the corner of your eye. The owner isn’t the friendliest guy in the world but he did give me a discount on dog treats so I can’t complain. I can’t comment on the quality of grooming, however.

I made a apointment and forgot to say that my dog is paralyzed in the back legs… When I arrived they said that they couldn’t grooming him!!!

Horrible needs to be shut down, terrible experience here, horrible people running this place, they are extremely nasty and don’t know how to treat dogs or run a business

This is the third time I have used Edward at The Dog Store, I would recommend this store to anyone who has a pet that you love very much. His staff is excellent and very
professional and very nice. I give him a 5 star hands down.
Marguirette from Alabama

I’ve been waiting around a month to get a refund — store owner keeps making false promises, first, he told me he would ‘cancel’ it so it wouldn’t go through. It went through — I called and he told me he would give me a refund. We have had this song and dance at least three times a week since then. Refund should be for around $ 500 — he’s obviously not interested in giving me back my money or decent business practices that would earn him repeat customers or recommendations. Terrible.

This store needs to be shut down.
I am a local dog walker and one of my clients purchased a Chinese Crested Powder Puff puppy two days ago. They will not give us her paperwork. We took her to the vet to get a checkup: She has a displaced knee, full anal glands, a heart murmur, and GIARDIA.
SHUT THIS STORE DOWN!!!

Update:
Refund was issued properly. Owner (manager) called on my cell directly to inform me that the refund was processed. Took them a month to refund.
Two stars:
The Manager called me today and told me he wants me to remove the review I wrote. I told him that it is not going to happen and should he be aware that there are people who will not tolerate terrible service.
However, I appreciate him taking initiative trying to straighten things out at least AND I hope he doesn’t take this personally but seriously.

My friend and I wandered into this store, looking for a present for a friend’s dog. Wow. How awkward. Two women were in the back, grooming dogs… one of them was screaming at one of the poor barking pups to «SHUT UP! GOD!!! SHUT THE H*LL UP!» while yanking its head up and forcing a brush through its wet and matted fur. Being a dog-​owner myself, I was absolutely appalled. Interestingly enough, despite seeing us enter and browsing around the store, the employee continued raging at the dog to the point I was so uncomfortable, I dragged my friend back outside. I would NEVER, EVER bring my dog to this place and feel so terrible for the pet owners who have no idea their pets are being treated so badly in their absence. As for the actual store, there’s not much merchandise to look at and the décor is pretty bare. Just frou-​frou pet novelties that are unsurprisingly overpriced. Don’t bring your poor beloved pets here! You have no idea how terribly they treat them after you leave!
I also find it «interesting» that the positive reviews of this terrible place are all from first-​time Unilocalers who have no other reviews. What a sleazy business.

If I could give this place ZERO stars I would. I dropped off my dog here a few times in 2009 & 2010. The first couple of times seemed ok. On my puppy’s last visit to this horrible store, I came to pick him up a little bit earlier than usual and found my dog in a cage!!! On top of his cage was the dog food in a ziploc bag that I had dropped off with my puppy that morning. In front of his cage was a box!!! I asked the attendent (a male who was clearly on a personal call) what they fed him and he stated that they have food at the store. I was very mad because I had provided food and it was not given to him. He possibly did not eat that whole day. I also doubt they walked him. I paid for that visit– i really should not have. I should have contacted the owner (hopefully that worker is not the owner) and filed a formal complaint. I was very hurt and very upset.
I started bringing my dog to another place (see my other reviews) and after seeing my dogs reaction at this new place when I pick him up, I know that The Dog Store did a number on my pup. When I pick him up now, he is happy and confident and social and not ready to leave. When I picked him up from his caged stay, he was acting weird and not his usual playful self.
I think this store is just interested in selling $ 2,000+ puppies and not much else. If you want to traumatize your dog, or if you leave your dog in a cage all day– then bring him here. If you treat your dog like a loved member of the family then STAY AWAY!

HORRIBLE!
I scheduled an appointment a week earlier and when I arrived, they asked me to bring my pet back 4 hours later (they were running behind). When I brought her back …4 hours later… they said they had called me to reschedule, but they were calling the wrong number. Dumb people and ridiculously high prices. Ruined my day and stressed out my pet. No concern for either people or pets. Pompous AND rude.
If I could give negative stars, I would. Don’t bother.