Temptu

So I made a SPECIAL STOP on my way back to Florida to visit TEMPTU. Arial was the consultant who helped me and was so patient and excited to help me with my small imperfections ! I cam home with a full kit and left with a smooth and flawless LOOK!
Gracias ARIAL for sharing your expertise with me.

Arielle was really helpful in educating me about various products I had not heard of as well as telling me about my options as a makeup professional.
I highly recommend the on site visit to temptu’s clean and organized showroom.

I was so excited to try their airbrush system and foundation but they have the most unprofessional, incompetent employees and is just an all around bad company when it comes to their customer service. Sometimes i wonder if anybody really even works here. I can never get a hold of someone on the phone and it sends you in an endless loop from an automated recording. No one ever responds to emails either. I literally have to hound someone down to help me with a simple question. I wont be giving my business to temptu again. I wouldn’t recommend anyone to.

I an not a pro make up artist but i like using airbrush, i started with dinair but the machine keeps on breaking so i purchase temptu and i like that the needle is in the makeup so the incidence of clog is minimal to none. I also like customer service as in the beginning i got the wrong color so i was able to exchange it. Im very happy with temptu.

It is so impossible to figure out where I can try this out. And when I call them directly — i’m in an endless loop with their voicemail.

I am so frustrated. I have the temptu system and I have never really used it because I need to get shade matched, and sephora doesn’t carry the product anymore. I could not be more annoyed that I took time after work yesterday to go to the store and they aren’t open, the building is not clearly marked, and they don’t have a visible store front. Why wouldn’t they just say that on the website??? they act like they are a store. Now my temptu system is worthless and will continue to collect dust. UGH

My temptu machine wasn’t working, so I decided to purchase products from the makeup show NYC! I brought my machine home w/​all products. Ready to play. Nothing worked and I was so upset!
I decided to go to the showroom to return all the products I purchased. I was greeted by John who began by checking my machine and then products. As we went through each product one by one he went through all the do’s, don’ts, tips and tricks! I was with a few family members and we were then greeted by Silvia. She was so excited to have us in and asked for us to be her models to test some new products that are not out on the market. There were deeper skin tones that she wanted to try, along with new shades of lipsticks and glosses. I had the best one on one tutorial! And we all left looking and feeling like superstars! She was so humble and sweet! Being a makeup artist, I never allow anyone to touch my face but I trusted Silvia!
To top it off we got goodies of new products which are not even for sale! Before and after pictures were taken of us all. By far my best customer service experience that I’ll never forget!

I’m a pro makeup artist and I’ve been trying to call this place several times to refill on products for my kit and also get help with my airbrush machine and I can never get through the line. I’ve been to this place before many times for trainings, refills and certification purposes.
I called the number on the site 212.675.4000 and it says press 1 for blah blah blah, press 2 for blah blah blah.
Then when I press the option… it loops me back to the same message over and over again. I’ve called several times and to no avail it’s still the same result. I even called again today (Fri at 12:50pm) and still can’t get through the line.
I even took a cab to this place because it said it was open till 6pm Mon-​Fri and the voice message did not indicate that they were close during the time and day that I was trying to visit. So I made the 1 hour trip out to this location and the place is inside a building that you needed to be buzzed in. After buzzing for 10 minutes, no one let me in. There was no sign outside the building that they were open or closed. There was a security desk in the front entrance but no security officer in site.
I’ve come to terms that I’m going to just have to purchase from a different company and invest in a different airbrush kit because the only time I can successfully replenish my kit is not from this location… but from when I work at the makeup shows like IBS (international beauty show), IMATS, or the Makeup Show then it’s there that I will buy a large amount for my kit to last me for the year. But this past year I’ve used up my planned year supply and cannot wait till the next makeup show to replenish my kit. So since it’s so hard and difficult to replenish my kit from this location I’m going to have to invest in a different company that products are easily accessible.
The Makeup Forever Pro store does carry some of Temptu products but very limited options and usually not what I need anyways.