Td Bank

First of all TD Bank is a great bank! This location has longer hours then other banks around the neighborhood and has a penny arcade that doesn’t charge you a percentage if you have an account with them. The workers here are extremely nice and patient. Unfortunately when you go inside and see a long line, it’s because most likely one or two tellers are working. If you are in a hurry and see a long line, its best you complete other errands because the bank might take a while. They give out pens to customers, lollypops for kids and also some doggy treats.

I’m not here to complain about TD Bank. As a matter of fact, I’ve had some of the best customer service experiences in some of the TD Bank branches I’ve been to. BUT, the experience I had here was probably one of the worst experiences I ever had.
Since I’ve been to numerous branches before and had experienced awesome customer service in most of the branches, I had never expected to be treated this way at this branch.
I was expecting to go abroad for a month or so, and I wanted to open a joint account with my mother so she would be able to deposit money in the account if I were to need more during my trip (carrying around $ 1000+ in cash didn’t really seem like a great idea, and getting a credit card in very short notice didn’t seem plausible). The first TD Bank we went to– the Coney Island branch– was very helpful and told us of all the documentation I would need and so forth. We were actually missing one and had to go back home to Staten Island and get it (this was before we moved to Brooklyn). The representative told us that they would be closed by the time we get back with the correct documentation, but was happy to point us in the direction of branches that were open late. We thought «THANK GOD, customer service reps still can be very helpful» and left on a good note.
We returned to the Avenue U TD Bank because, like mentioned before, it was open late. We waited a short while before being met by a middle-​aged woman. We were seated and asked what she could do to help us. This was probably the nicest thing this woman said to us since being seated. After that… is why I would never ever return to this branch ever again (Not that I would need to, I have plenty more TD Bank branch options to choose from, except the fact that I had limited options at this time of day).
When we told her that we needed to create a new joint account, and that we had all the necessary documents, she actually said «No» to me. Nothing else, just «no.» It took me a moment to bounce back from her response simply because, I had never gotten such a point-​blank answer without an explanation. We argued with the lady telling her that the representative at the Coney Island branch said that it wouldn’t be a problem and that the debit card and account would be ready at that moment, if we had that document that was missing. All I was getting from her was «No», «I can’t» «That’s not allowed» and blah blah blah. I was thinking, «Uhm… okay. So you’re telling me, the representative at the other branch, who thoroughly explained everything to me is WRONG, and you, sitting in front of me here, is completely and utterly correct, simply because you are correct. with no explanation or reason. Alright lady…»
(On a side note, my mother does not speak English, so I was also acting as her interpreter.).
She then begins to ask me if my mother needed a Chinese translator (seeing that it was taking a lot more time to translate back and forth). I know from living in New York long enough (and also calculating in the fact that we were in a Chinese-​dominated part of Brooklyn), that many many people have difficulty differentiating between Asian races. So, politely I said to her, «No ma’am, we’re not Chinese, we’re Korean.» She responds with, «Chinese, Korean, it’s like the same thing. Do you need a translator or not?»
… I could’ve slapped this lady right here. Honestly, I can take racial jokes and whatnot being thrown at me in school, work, in the street, but having to hear this ignorance from a woman who’s job was to SERVE customers, was just outrageous.
I also don’t understand why she was being impatient. There was another customer service representative sitting at his table idly, and there were no one else waiting to be helped. So to be treated like that was just, unheard of (for me). Given, I’m not expecting to have the floor swept as I walk, but come on, SERIOUSLY??? She might as well have shoved me off my chair and told me to f**k off because that was the kind of attitude she was giving me and my mother. So, to avoid me causing a scene at the bank, I grabbed my mother off her seat and left.
So. given my semi-​long anecdote here, I suggest you do not go to this branch if you’re Asian and need customer service help, because you’re not going to get much service here.

I like TD Bank and their great hours. Free coin counting is another great perk and YES I like being talked to by Penny (Penny Arcade) and better to win a junky little prize…

This TD is brand new. So far so good! I went through the drive through today, and was helped quickly and politely. I hope they keep this up!