T-Mobile

Sean and Eyal are awesome. I’ve been coming here for three years and I feel like I’m a friend. I’m always welcomed, and both guys always go above and beyond to help me with my phone needs. Sometimes I call in with a question or problem, and my phone issues are resolved over the phone. Sean and Eyal definitely make the mobile shopping/​crisis experience easier and pleasurable with a real community feel.

I’d give them 10 stars if it were an option! Did you ever enter a store that beckons you with positive energy and welcoming smiles? That’s how it was for me this Fri. when Sean’s (store owner) effervescence and Kyle’s soft-​spoken manner welcomed me for my first ever smartphone experience. Bought phone elsewhere. Went there to activate w/​$ 40 individual Simple Prepaid Plan. Sean and Kyle worked seamlessly as a team to help me and others in-​store. They offered an espresso. And it’s all not just about biz w/​them. They’re genuinely interested in their customers as human beings (what a concept!). That’s what sets them apart from most retailers. They handle all questions, from basic to complicated, with intelligence and understanding. As Sean put it to me,” I own this store and I’m very passionate about it.” And it shows. They hooked me up w/​my Gmail acct. Kyle set up a few apps. And I was off and running. Corporate T-​Mobile should recognize this particular store on 19^th St. and First Ave. as one of their most valuable Brand Ambassadors. BTW: I have no vested interest in this store. I never met Sean or Kyle. I’m just one «mature» woman who ended up in the right place for her first smartphone experience. Of course, all the previous positive Unilocal reviews helped :), plus I live in the nabe.

I would like to recommend this T-​Mobile Retail Store to those wanting to purchase or inquire about phone technology and service plans. I personally have been a T-​Mobile Customer for the longest time. I never had another carrier and the reason for this is due to the assistance of Sean and Eyal. These two gentlemen are always here to answer all questions. They do business honestly, are always informative, and direct. I appreciate a business establishment with integrity. That is the reason I do business and have been a long term customer of this T-​Mobile Store because no matter what time it is or even for something simple or anything I need, I can always rely on Sean and Eyal to help. Once again, I recommend this T-​Mobile location, for 100% customer satisfaction. I am one of those customers and I am most certain that you will be as well, and that is a guarantee.
Andres R.

My girlfriend and I had struggled several times over the phone to set up a new T-​Mobile account and were close to giving up when we saw this T-​Mobile store on Unilocal and trusted the reviews. Eyal prompted served us and despite some initial issues he did not stop until he got us the two lines set up with two new phones. Sean was also very kind, assisted Eyal throughout the process and offered us a tasty espresso shot along the way. These guys are amazing, it should be a pleasure to visit your local provider stores and it certainly is at T-​Mobile on 1^st avenue and E19th street!

Nice,
Helpful,
Not pushy.
Has average
Selection but you go for the service.

Sean and Eyal were fantastic! It’s wonderful to be treated with knowledge and courtesy. Living in NYC we sometimes forget how nice it is to have wonderful service. Our situation was involved and we were in the shop several times and they were sincerely patient, replied to emails and calls very promptly. By the time we went in to make our purchase, they were ready for us and did it lickety split. If you live or work in this area, definitely go, and even if it’s a bit out of the way, still go because you’ll leave happy.

Great service. Staff is extremely friendly and helpful. Sean explained everything in detail and worked with us to better our monthly fee. This is my new go-​to T-​Mobile store.

Sean and Eyal are nothing short of great.
I have used their service for many years now (before the S-​4 came out). They have always been very professional, courteous and willing to share their knowledge free of hidden agendas.
In this big jungle of cellular telephony of NYC their attention to details and honesty is very much appreciated,
Unilocalers this is the kind of business that we should support. !!!

This location is the best one! Always good, friendly, helpful, quick service.

This is hands-​down the best T-​Mobile store in the greater northeast region of the United States. I went in the first day and met with Sean and I had a bunch of questions. I had researched these questions but I just wanted to confirm with a T-​Mobile Rep that my understanding was correct. I left to sleep on my decision and the next visit, I met with Eyal. Both dudes were super helpful and understood my conundrum. Choosing a new phone is not an easy task but Sean and Eyal knew exactly what I needed and did not pressure me into deciding at all. I know I made the right decision, not only with the right phone but with the best carrier and best plan. I challenge anyone to a duel that does not believe the guys over at 322 1^st Avenue T-​Mobile are not the best in the company.

Really seamless experience. Kyle was a huge help and big sweetheart, and Sean really hooked us up. Relieved to be doing business with such nice guys.

I have been to this location twice. The last visit was for the dreaded «lost» phone. I must admit what was a crisis for me, was run of the mill for the great employees of T-​Mobile. Sean for the second time made it the most painless experience I have encountered when under phone stress. Not only did i walk out with a working phone in under 20 minutes, he ran a check to make sure I had the best deal T-​Mobile has to offer.
Kudos to the human resource department, I used to put a phone store visit on the level of the DMV or my dentist. Sean has changed my entire view of cell phone companies, and they’re customer service.

Eyal was very helpful. He swapped out a sim card that no longer worked for my phone. He even helped me discover an unknown number had access to my gmail account. Thanks again Eyal. You’re my go to person for Tmobile from now on.

This was positively THE best experience I have ever had while dealing with such a usually bureaucratic activity as changing cell phone providers!
I walked into this store and didn’t have to wait very long. I had very particular needs regarding my cell service and a new plan. I was frustrated and confused after being taken for a ride with AT&T. However, in just a very short period of time the gentleman helping me (who I later found out was one of the owners) calmed me down and patiently coaxed out of me all the necessary information one would need to guide me into the right plan. Sean was charming, knowledgeable, competent and most importantly efficient!
I was very fortunate that I walked into this specific store, because I’m quite sure my experience, and review, would have been very different had I walked into any place else. I don’t credit T-​Mobile with this. I’m giving credit where credit is due… Sean and Eyal @ 322 1^st Avenue!
Thanks again guys!
Jax

Eyal is the man. Gave him a pretty complicated request, and he got through it like a pro, holding my hand the whole way. I looked up the best TMobile in Manhattan on Unilocal and was not disappointed. Bypassed probably 4 TMobiles on the way to this one. Would do again

Eyal was phenomenal.
Ran me through changing out the phone with a quick call to AT&T and swapped me to a reasonable plan for a phone I never used ($ 3/​month). Quick, simple, and no hassles.
Perfect and took me less time (10 minutes, 5 on the phone with AT&T) than it did to find parking.

Wow!!! Amazing experience! Sean and Eyal took care of all my needs and with a smile :)) defanetly would recommend about this place to everyone I know.
I had some problems with my phone and they showed me everything I need to know + gave me everything I needed and it was the best! So happy with the results!

I received the best customer service I have ever gotten from Eyal and Sean. I needed a quick replacement for my phone and blindly went into this store with no knowledge about T-​Mobile. It was also 7:30 and they closed at 8. I didn’t have my broken phone. I told Sean my story and rather than telling me to come back the next day at 10 he told me to go home and get my phone and he started my order. I gave Eyal got my info so he could start switching my carrier. Complications arose with Apple so i returned the next day as it was getting quite late. After 3 hours on the phone (I always have complications with Apple) Eyal and Sean finally succeeded in getting me a T-​Mobile phone. They were incredibly professional, patient, informative, and pleasant. I’ve been around for quite awhile and I’ve never had a consumer experience like this. Since i spent so much time there i talked with some customers and they all said the same thing. And to top it all my bill is $ 40.00 less a month!
Pat R.

The staff of this store is really great.
They are very friendly, knowledgeable, professional and through.
They have a wide selection of smartphones, accessories and other cell phone products.
They were kind enough to help me choose the right phone and plan for my needs.
They also helped us set up the bluetooth, and the case for the phone.
Strongly recommend for anyone out there shopping for a new phone or an upgrade.

Was helped by Eyal today in an attempt to move over to T-​Mobile from ATT. Turns out I need to go through the unlock process with ATT, but nonetheless, the guy was super helpful and took his time explaining the process and how to go about it.
I’ve already purchased a plan and wasn’t planning on purchasing anything from this store (and I mentioned that), but Eyal couldn’t have been more patient and thorough in making sure I was taking the right steps to switch over to T-​Mobile. Long story short, service was great.