T-Mobile

Get a receipt, went in to put money into my pay as you go account, I don’t know what happened to the money, but it didn’t go into my account.

I am switching to AT&T. Heres why.
I have been a T-​Mobile customer for 12 years. Over the past year I have been using the Samsung Galaxy 2. The phone does not work well and constantly breaks down. Even worse, when T-​Mobile sends me a replacement phone (I pay for insurance) they send me another Galaxy 2 that either comes defective, or breaks within weeks of sending it to me. In the past 6 months, I have received at least 6 replacement phones, and each phone they have sent me I had to send back due to problems such as defective screens, defective power switches, defective speakers, defective microphones, etc … The most recent replacement they sent me stopped working last night. It simply shut off, and now will not go back on. (When I try to turn it on, it just keeps vibrating, but it will not turn on) I have asked T-​Mobile dozens of times to send me the Galaxy 3 or 4 so that I can have a phone that works. Their consistent reply is that I am covered only for the Galaxy 2. I asked them again last night «Please send me a different phone.» They refuse. I now have no phone to use until I can get over to AT&T this week. We all know how cell phones have become integrated into our modern lives. I now have no access to email, texts, phone calls, as well as important stock trades that I follow via an app. This is a huge inconvenience.
T-​Mobile is a large enough company that can afford to send me a different phone if they wanted to keep me — a customer of 12 years — happy. They have failed to keep me happy, instead making me question why I have stayed with them for so long. Now they are going to lose a customer. They do not seem to understand that the cost to them to send me a different phone is negligible compared to the cost of service that I pay each month. Over the past 12 years, as a reliable customer, I must have spent well over $ 9,000 for service. They will now lose this money simply because they are too cheap to send me a working phone.

This place is completely crazy. We just came in to pay the bill and are forced to sit & wait while sales reps try & sell phones to the other customers. There were 2 customers here and about 10 people working here. The manager has no clue what she is doing and no control over her employees. Don’t go to this store.

I came here on a Saturday night all the way from Bushwick specifically because I was busy with work and thought they would be open until 9 like it says here. Nope. They closed an hour and 10 minutes ago at 7. Round trip travel time wasted = almost 3 hours.

We have worked with multiple staff members here and they have all been superb. Switched from Verizon a few months ago and are very impressed with how knowledgeable the staff here is. They go above and beyond to help you find the best package and will even help you with any tips and tricks to save even more money. So happy to have switched from Verizon, where you were better off Googling answers to your questions than going to the store.
Yes there can be long waits, but it is a small store and when it is your turn to be helped they will really take their time with you. Worth going to this T-​Mobile store over others in the city!

Horrible Tmobile experience! 3 associates to man the store with a longggg line of customers. I waited 2.5 hours to get service. I’m writing this in the store as I wait, I’m pissed. I just got off work and i shouldnt have to wait this long. RIDICULOUS. This is worse than the doctors office. Luis L spent wayyyyyy too long on a new contract customer, almost 3 hours, and he didn’t acknowledge other customers in store while he schmoozed his new customers. Roland is tired, just tired of it all. New guy Jonathan was most apologetic and helpful than the other 2. I know this sounds bad on them, but to their defense, this store is way understaffed and the frustration was shared amongst the customers and associates. There were elders that was waiting to pay for their bill waiting for 2 hours too! This is a high traffic area, 3 associates did not suffice! I believe the under staffing is a Tmobile issue… This experience seriously made me want to buy an Iphone bc I know that if Tmobile can’t help me, Apple will with their superb customer service. And that’s pretty sad. 2 stars because the associates tried, sorta.

Everyone I worked with at this T-​Mobile was extraordinarily polite, competent and knowledgeable! What was I doing staying with AT&T so long???

Good services, very fast and Anthony make my upgrade easy and fast

I have to say, I was helped right away and my problem was fixed right away and couldn’t be happier.

Mike I. was incredibly knowledgeable about the phones, service plans, repair procedures, and roaming. He was efficient and apologized to waiting customers. out in no time and that’s a bonus for anyone who has ever waited forever at the Apple store.

The sales staff don’t have a clue about the simple stuff, that is to say customer service. They don’t smile, they don’t say hello, they don’t care about you, and they don’t care about their jobs. Every time I have had to go in there I have a bad experience and I’m a patient fella. Every transaction has taken twice as long as it should — they move like molasses in December. As a small business owner myself (customer service industry) I suggest you try to avoid this location at all costs.
If you should go in there with a problem they will make you pay dearly for it.

Good service today. Not always. Big selection, and salesperson clearly explained things and answered our questions.