AT&T

They don’t pick up phone call. I went to the store and I was told to do everything online. Very disappointed!

Best AT&T store experience yet.
Went in for a phone upgrade and to sign a new contract. Immediately greeted at the door with a smile by Lauren. Only took 15 min and Lauren helped me with everything, even the data sync from my old phone and making sure my contacts were all in order. She stuck with me and made sure everything with my new phone was perfect.
Manager even came out and introduced himself and talked to me for a bit; everyone here was friendly, professional, and helpful, which is leaps and bounds ahead of some of the other AT&T’s in the city.

The people at this place are very nice and friendly and helpful, I went there few times, they have excellent customer service. I recommend them.

Zero star review. I am considering filing a better business bureau complaint against this location and additionally a complaint with ATT regarding their customer service associate Anthony. If you go here, avoid him at all costs. He will attempt to swindle you and force unwanted products down your throat every step of the way.
I was eligible for an upgrade so walked in to get the Iphone 6. First off, I had to wait ~25−30 minutes to see someone. The manager came by and apologized for the wait and seemed sincerely sorry. I stuck it out which turned out to be a horrible decision.
Anthony, who had spent at least 25 minutes with the previous client, finally came by, and immediately attempted to force the Next plan down my throat (FYI — the next plan is NOT less than the monthly contract in all cases as they want you to believe). I said no thanks repeatedly and that I just wanted the iPhone 6 on contract. He finally went and got it, then asked which case I was buying. I declined to buy a case and he gave me a look as if I was stupid and said, «You’re going to want to buy a case. Do you see this? It will break if you drop it.» I declined again and said I had already chosen a case elsewhere (which was true). He asked where and what case. Why this is any of his business I have no idea. At this point he had clearly decided he wasn’t going to make any money by forcing products on me so he was in a huge hurry to finish up the transaction, which he did in a rushed and rude manner.
The best part: he REMOVED my data plan WITHOUT my consent. He also ADDED an insurance plan for 6.99 a month without my consent, without ever having spoken to me or my boyfriend about insurance. Being pushy is one thing, making changes to my plan without my consent is another. That is ILLEGAL and I never verbally consented to insurance as it was NOT DISCUSSED.
I then went home with an Iphone that had NO internet service (which I realized about 10 minutes after I left the store). I had to call ATT and their customer service rep figured out he had added on this insurance plan without my consent and removed my data plan. Wasted 45 minutes sorting this out.
Long story short — unless you want false information, pushy salesmen, and so forth — do NOT go here. I also encourage anyone who has worked with this individual to double check their plans to see if any unexpected changes have been made.

The people at this at and t store are generally competent. I went here yesterday for a new SIM card and left with a new SIM card, making this one of the best experiences I’ve had at and AT and T store in a long time. Was it a perfect magical experience? No, but I was able to get what I came in for in about 20 minutes without too much frustration, and, for a phone store, that’s a win in my book.
If you have to go to an AT and T store, I’d recommend this one.

Jose was really helpful. I had a great experience here getting a new iPhone for myself and my mom. We also cut our bills significantly while we were in, and as a bonus, AT&T had a deal at the time for a $ 1 tablet when you upgraded your iPhone, so we both got free-​ish tablets with our phones! it was a good day.

worst customer service, ended up giving me wrong advice and after 2 hours with apple care and 4 hours self trouble shooting have been unable to undo what they incorrectly told me to do. go somewhere else.

If you want to waste time, come to this store because the att workers here take forever to service and have complete disregard for who else is waiting around and needs help. Wait time upwards of an hour plus for customer service is unacceptable. Get your act together and pay attention and stop chatting so much!

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

I never write reviews but the service at this location was soo exceptional I just had to.
Walked in on a Saturday afternoon in a panic because my iPhone died and couldn’t be revived. I expected the store to be packed, but only one other couple was in this location. I was immediately helped by someone.
Although they were out of the 5s and didn’t have the 5c I was looking for, Ernest assured me he would find a phone for me. He even ran over to the 71^st & Broadway location to pick up the 5c I wanted. Within 15 minutes I had my phone.
The staff here is so friendly and attentive — it actually made my (brief) wait time bearable … dare I say, enjoyable.
Thanks guys :)

I spent almost four hours on the phone with AT&T customer support early in January, trying to add myself to my husband’s NYC-​market account while keeping the CT-​market number I’d had for years on Verizon. After a set of interactions that would provide fodder for a Comedy Channel monologue, I finally was transferred to someone in the «port» department, who said that it wasn’t possible to put numbers from two different markets on one «share» plan. I was close to giving up, but because I was quite sure that corporate customers routinely buy and pay for local-​area-​code service for employees in multiple markets on what must be a corporate version of the AT&T family share plan, I decided to try going into an AT&T store, figuring it might be harder to say «no» to a flesh-​and-​blood customer prepared to buy a phone and sign a contract on the spot than to a disembodied voice on a customer service call line. I checked the Unilocal reviews for the two UWS AT&T locations within walking distance of our Lincoln Square apartment, and based on what I read, chose this store and waited for Ernest to be free to assist me. Other customers had raved about Ernest, so I had a feeling that he was the man to see. I definitely want to add my voice to the chorus praising him. He solved the problem straightaway, and in the meantime made a profit for his employer that it wouldn’t have had otherwise, in that I bought an iPhone5 and added it and my iPad to my husband’s account with a new, two-​year contract. Were it not for Ernest’s superior knowledge of his employer’s products and his, «That’s no problem; we can do that» attitude, I still would have a new phone and a new, two-​year contract, but I would not be an AT&T customer. This store obviously has a capable manager, but I hope AT&T makes Ernest a manager somewhere, and very soon. He is the best!

I have come out of Unilocal hibernation just to write a review about my great experience at this AT&T location.
My phone required a new SIM card and I walked in, go approached right away, and got set up within 15 minutes.
Ask for Manny: he’s great and he’ll take care of you.

I’m here to specifically give due credit to ERNEST. He was very helpful, down-​to-​earth, friendly and informed. One of the best cell phone purchase experiences I’ve had. Hope this guy gets a raise soon!

I have to start by saying I don’t use AT&T. But I have an old iPhone 2G, that I wanted to use as an iPod. I could not get this phone to work. So I called an iPhone repair guy from CL, thinking I was doing something wrong. He told me I had to get an AT&T sim card, then I could use it.
He also told me that AT&T has «loner Sim cards» they could just pop it in my iPhone a couple of clicks and I could just give them back their sim card.
The 1^st store, said there is no such thing but you could buy a blank sim card for 30 bucks! I said no thanks, kept walking up broadway.
Saw another store, thought I would try again, Victor was my Sales persons, I told him my story, long story short, he just gave me a sim card!
Again as I stated before, I don’t have an AT&T phone, but if I was going to get one, Victor would be the only person I would buy from!!!