Super Security Locksmith

Don’t waste your money here. I had them replace a door lock, and the lock didn’t work. Also, out of the 10 key copies I had them make, NONE of them worked.
To add to that, their customer service is horrifically bad. The lady who works at the store locked me out after I told her that I’m coming back in a minute. Then she yelled from the inside, «Our business hour is over!»

DO NOT USE these guys ever. These guys are terrible and they overcharge you after giving you a quote. I called them early couple of weeks ago because I was locked out of my apartment. The guy unlocked 2 locks but charged me for 3. Each lock charge was $ 165. Plus they charged $ 95 for emergency service. The total came out to $ 650. Crazy right?
I called them the next day to get a refund for 1 lock that they overcharged me for and the guy was rude and said he would get back to me but never did. I’m sueing this company in smalls claims court now.
I called other locksmiths around the area and they quoted me $ 70 or so per lock. So obviously these guys are a bunch of tools who take advantage of people locked out of their apartments. BEWARE and stay away from these guys.

⁰⁄₁₀ if zero star is available. Quoted $ 65 and charged $ 190. Definitely not a locksmith but a robber.
Lesson learned: check Unilocal before looking for local service.

Worst ever. Came to apt to fix lock and did not fix problem. Horrible customer service. Never sent invoice then filed court order to be paid. DO NOT DO BUSINESS WITH THIS COMPANY.

Showed up 2 hours after they said they would to unlock a simple one lock door.
Drilled a hole through the lock without notice, making current keys and lock un-​usable.
Quoted $ 60. Ended up paying $ 160, for two new keys and a new lock to replace the one they drilled through.
Not real locksmiths. Guys with a drill and an attitude.

Play: The Lacking Locksmith, or, Lessons Learned
Setting: The Upper East Side, where people ought to know better.
Act 1: The guy behind the counter makes me three copies of a mailbox key. When I get home, none of them work.
Act 2: I return and ask for my money back. The woman behind the counter demands to recut the keys instead. «Oh, they’re a little different,» she helpfully points out as she compares them to the original. She suggests that if I still have a problem, they will come to my building and fix my obviously inadequate mailbox lock.
Act 3: When I get home, none of my new and improved keys work.
Intermission/​Cursing/​Detour to Metal-​Recycling Bin
Act 4: I go to my trusted local locksmith, which I should have done in the first place, except that I was trying to be efficient, and that almost never ends well. He cuts three new mailbox keys and calls me «sveet-​heart,» like always. The keys work perfectly.
Finis.

I didn’t need anything critical done, like making an uncooperative door open, but I did need to get copies made of my building key. This key has all sorts of special tumblers and stuff on the shaft and I tried a couple of locksmiths before finally calling the number on my key and getting to Super Security. They made a copy overnight, no fuss, for about $ 25. Yeah, the service was a little gruff, but it felt old-​school authentic NYC gruff, not I-​hate-​you-​get-​outta-​my-​face gruff. Totally fine exchange of goods for services, which was a pleasant surprise because I expected this experience to be more complicated. They’re great if you just want copies made of alien keys!

dont use these guys. the worst.
we just needed our lock changed and they ripped us off both on the lock and key. the key was off brand and couldnt even be copied. i had to call them same day and have them come back to replace it.
now 4 months later and the doorknob/​lock is broken too and the door cant even be opened. i called them and they said the 3 month warranty is up and they are gonna charge us to fix it.
it’s almost like they felt compelled to rip us off just because they are a locksmith company and thats what locksmiths are supposed to do.