Super Runners Shop

I came in looking for a nike shoe. They had one on sale. While I was trying them on, I asked if they sold insoles. I’ve needed orthotics but haven’t wanted to shell out the $ 500 + at a podiatrist’s office.
Keith said they offer custom made orthotics. I looked up the material in which they are made and it is podiatrist recommended. Also the custom made orthotics were less than ½ the price I would pay at the Dr.‘s office.
On top of that they were ready before I left work that day at 6pm.
I’ve been running on them for 3 weeks and I felt a difference after the 1^st time I used them. I am so thankful for the excellent customer service and custom made orthotics. I can run longer and my body feels much better. Thank you!

Excellent running store!
The first time I came in was for the 2014 NYC Marathon. I was looking for a marathon shirt that was sold out at the expo, lo and behold, this store had marathon items! And in my size! As soon as I walked in, even though the store was crazy busy, someone found time to ask me if I needed help. I found the items I was looking for, with no crazy mark ups for the marathon, the check out was quick and easy.
the next time I came in was after the marathon, I was thinking about getting my feet evaluated for insoles, since I was having a lot of knee pain. I was again helped quickly, got my feet evaluated for some insoles, and was even able to get a discount for the marathon!
The staff is very friendly, helpful, and quite knowledgeable about the products in the store. They have a large selection of different brands, especially in running shoes, and if they don’t have a specific color you are looking for but knows exists, they will even call around or check the back. Most places just say eh we don’t have that, and you are stuck with what they do have. Considering everything, the pricing is fair.

I bought a pair of sneakers at the Huntington location and came here to exchange them for a half size up. SO happy this location (and this location only!) had them! The manager Javon helped me out. He looked up my SureFoot foot scan, evaluated my feet, and assured me that the Brooks Transcend shoes were right for me. He was a great help. Do yourself a very important favor and go do the foot scan at the Super Runners Shop to get precise evaluation of your feet.
The only reason I am not giving 5 stars is because this location doesn’t have the treadmill that the Huntington location has, which meant that they can’t watch you run and tell you if your sneakers are right for you, and that’s what differentiated the SRS Huntington location from say, Modell’s, for me. This is a big con because that’s the best way for them to see your running form and recommend a shoe for you.

Nice variety of shoes on display and prices seemed to be comparable to other stores in the area but customer service sucks. No greeting upon entering, no one to ask if I needed help, no one explaining what shoe would better suit my needs. Yup I’m a needy customer. I attempted to try on a couple of shoes and they didn’t have the sizes I requested. Sorry not impressed here.

Great service – especially compared to the Foot Locker a few blocks away on 45^th.
Good prices, too.
Each time I walked in, someone was available to help, and stepped up with the right balance of offering without being pushy. When I accepted the help, I gave her my size and she asked whether I wanted to go with that, or have her measure. So what the hell, I had her measure, and it turned out they do a 3D scan of your foot as well, to measure arch and so forth and ascertain individual needs. It showed my low arches, so she said high/​strong arch in the shoe should be a top priority, and showed me several options, all at reasonable prices. (I eventually bought a pair of New Balance, and a Glycerin, each for $ 150).
Also, she said I was 11EE, which they normally say, but then she said that actually I’m about midway between 11 and 11.5, and also midway between a regular and EE width, and different brands run a bit wider/​longer on the dimensions, so depending on the brand, I should try various combinations. And he actually suggested started with bringing out four to have me try on several, and then went back for more. She also gave me good advice, and steered me away from a sale on ones that felt a bit snug.
Eventually, they only had one pair I wanted in the size that would work, but ordered the other from a nearby store. It came two days later, I tried them on and bought them, too.
Very good experience.

This is not your daddy’s shoe store, this is a bone fide pure breed RUNNER store. Hence, the name. It’s not just because they sell running shoes, and many of them, but also because they have knowledgable staff full of runners and pedorthists.
SRS was recently acquired by SureFoot which implemented their custom-​insoles system. This gives the staff the ability to find out more information about your feet then ordinary methods utilized by other running stores in NY. The easy and fast foot scan can tell much about your running tendencies and injury susceptibility. In turn, the staff can determine the exact brands and shoes you should be wearing regardless of price.
Some people complain about prices, but they are literally the same prices you will find not only in NYC, but also around the country. And when new models come out, you my find very good discounts on popular shoes.
Pros:
–SureFoot foot scans = more information = better service
–Staffed by runners that know what they are talking about. They listen and ask poignant questions about your running/​injury history and can usually solve popular issues because it is likely they themselves have dealt with the same thing.
–Excellent variety of Neutral, Motion Control, and Stability shoes.
–Also, a good variety of Traditional, Minimal, and Barefoot-​esque platforms; including ASCIC, Adidas, Brooks, Saucony, Newtons, Merrell, Nike, and Hokas.
Cons:
–Always crowded with tourist traffic. Especially during Marathon season. But sometimes you see great runners in there.
–Don’t go there if you’re in a hurry. Do yourself a favor and allow some time for them to scan your feet so that you can learn more about what kind of shoes you should be wearing to reduce aches & pains later in life.
–Popular shoes & sizes run out quick, but they are usually replaced every Monday, Wednesday, and Friday.

Avoid. Limited selection. Sales help not knowledgeable, lazy, limited training, poor management. City Sports around the corner has much better selection of running shoes. Some of their salespeople are very knowledgeable. I walked out of Super Runners empty handed, and bought lots at City Sports. I will be back there.

The store is HUGE with an okay selection and very helpful staff, but the location attracts A LOT of tourists who are just browsing so shopping here can be frustrating and take a lot longer than necessary. There are a lot of other great run shops in the City, probably one right in your neighborhood, so I would recommend going elsewhere for quicker service and less frustrating lines and commotion, as well as a bigger selection — for being so large the inventory is pretty limited here.

I went in here with my boyfriend who desperately needed new running shoes and new everyday shoes. The guy who helped us was nice enough and had my bf walk so he could see if he pronates when walking, etc. We ended up spending over $ 200 on two pairs of shoes so it was a little pricey but I think worth it. There is a City Sports nearby and I don’t think you would get the same quality of attention there.