Sunset Bagels

I have had nothing but negative experiences ordering at Sunset Bagels. The Last 6 times I’ve ordered there have been less than ideal. Unfortunately they seem to be the only place that will deliver bagels to us on seamless. They are consistently late, consistently cold, and consistently unorganized. the previous 5 times weren’t so bad that it would make me stop ordering from Sunset. They were a B. However This Sunday Morning, my wife ordered food at 10:20am, Seamless said my order was being prepared and would be there between 1105 and 1115. Seems reasonable, perfectly reasonable, I’m sure Sunday is very busy. 11:20 rolled around, we were all very very hungry, so we called to see what the status of the order was. The person working there didn’t seem to have a clue what was going on. She said «I’ll call you back,» 18 minutes later I called her back instead of my wife. Its now 11:40, exceedingly hungry. She said «Your Food is ready, just waiting for the delivery boy to arrive.» So we waited. Another 12 minutes pass, its now 11:52 so we call again. Its been 1 hour and 30 minutes. She says «Your food is no longer here it is in delivery.» This place is a 6 minute drive my house, so the clock was ticking. My wife and i turn on the TV to the security camera to see when he came in. at 12:05 he finally arrives, it takes him 5 times getting buzzed to get through the door, and then we wait. He never comes. So naturally we think we got rang in the wrong person. Finally 10 minutes later we get a knock, he got lost in our building. I recognize the delivery guy, because he has gotten lost in our building the previous 4 times. The building is not challenging, when you walk in the direction to walk is very clearly marked. How he has picked the wrong side every time is beyond me. So 1 hour and 55 minutes later we finally have breakfast. Its piping hot and perfect, so clearly the lady who said it was ready 50 minutes before was lying and they forgot to cook it. Won’t be coming back.

while the bagels are decent and it’s a clean place the wait time for a bagel is beyond ridiculous. the bagels are ready so it’s not like you have to make anything. there are plenty of employees there to handle the orders but instead they waste time

NO STARS if it were an option. «Gentleman» at the counter, in front of other patrons, told me he wasn’t going to «waste anymore fruit» making my smoothie when it was made incorrectly to begin with. Completely rude and acted as if I was wrong. Sadly, this wasn’t the first time I’ve been treated rudely here, but DEFINITELY the last.

be prepared to wait. slow service after paying. walked in not too late night (10:30pm) and ordered simple salad and fries. took over 30 mins. BAD SERVICE

Ordered a salad and I think they dumped an entire bottle of dressing into it. I took a couple of bites and can’t even eat it…

Back in the day, I would have given this place three or four stars for quality of food and delivery, but they’ve gone WAY downhill, and I’ve had a bad experience two times in a row with Sunset Bagels.
Let me go back to my first incident. A few months back, I got home late after a long night with friends, and ordered my food on Seamless at 4:30am (since it’s ²⁴⁄₇). The estimated delivery time was for 5:20am, but alas, 5:20am came and still no food. At this point, I was just so tired that I actually fell asleep. Apparently, they tried calling my phone at 6:10am (ALMOST TWO HOURS LATER!!!), but instead of taking the food back and not charging me, THEY LEAVE THE FOOD OUTSIDE MY DOOR! When I awoke the next day, I had to throw it out because it was sitting outside, and that kind of gesture and food handling is ABSOLUTELY DISGUSTING!
I vowed never to order there again, but I was desperate this second time, as I was working an overnight shift, had left my food at home, and there aren’t many options open this late at night. I had ordered my food at around 11pm, but my food didn’t come until after 12:30! And on top of that, my wrap was completely falling apart, and I had to eat most of my meal with a fork since it all dropped to my plate. Oh, and it wasn’t very good.
I should have NEVER given Sunset Bagels a second chance.

I wrote a review about four months ago and after today’s experience i wonder why i gave them a second chance. For a while now they have been great. Their food even tasted better. Today i must have gotten the same girl in the phone as i did four months ago. When i placed the order there was supposed to be a FRESH SQUEEZED Grapefruit juice i was asked if i wanted any other fruit in the juice then asked the size. They sent me a bottle of tropicana by accident. Ok no problem i call to exchange for what i ordered and the girl tries to flip it on me again. All i wanted was for them to pick up the bottle and bring me the drink i ordered. She was very reluctant in doing so. Her attitude was as if she was going to spit in my replacement order. So i called back again and spoke to a gentleman with whom I cancelled it all together and asked for the bottle to be picked up and refunded. He was polite and accommodating with no negative tone like the Girl. Thats why there is the one star. I usually do three strikes but i think Sunset Bagels is out after two. I really don’t want to worry if this rude and unprofessional girl is going to mess with my food. I also read all recent reviews and they have all been horrible in the past few months. Before this they had decent reviews. As i believe from placing phone orders for years i have gotten this girl only in the past few months. Its funny how a person answering the phone and dealing with customers can help a business completely tank. I will be sure to spread the word.

Terrible service. The guy behind the counter shorted me on change and then argued with me about it. Questioning me to empty my pockets to prove I wasn’t hiding it. I wouldn’t return here if it was the last bagel store in NYC. And my bacon and egg wasn’t good. Bacon was all fat. Stay away

The 2^nd time in a row, this place never made my order, they claimed they were to «busy». So after waiting almost 2 hours for food, grub hub contacts me and says they never made it. This place has the worst customer service ever. I was a big supporter of them, now I will probably never order from them again.

Frequently receive the wrong order. Slow delivery. Today I received ¾ths of my smoothie after waiting over an hour for delivery. At least their food is decent.

Ordered a veggie omelette with home fries ! Good food just slow with delivery and a bit over priced

Almost $ 10 for a sandwich on a roll is insulting enough. On top of that, it’s always a crapshoot on whether they are going to get your order right. The wait is always long despite many workers in the back and only one or two people placing orders. After the third time of getting my order wrong, I walked all the way back from my office because I had had enough.
Don’t waste your lunch break here. There are plenty of bagel/​sandwich spots that actually pay attention and have

so this is not the first time i have had issues with the food here. But I go because my co workers eat here and I finally found something i thought they could not mess up. Chicken noodle soup. Wroooong. I got a cup today and it tasted sour. Maybe it was refrigerated while hot, left out too long, maybe i got a bad batch. But I called to let them know and all they said was they were going to give me store credit or another soup. I dont care I am to sick to walk all the way back for store credit I don’t plan to use. But I will not ever order food from here again.

Horrible service and nasty snarky employees and food not worth this drama. They constantly forget orders or it takes forever to be delivered, when you get the order it’s usually wrong and when you call them you get rude employees

They always mess up my order, it takes them 15 minutes to make a simple sandwich. Unprofessional customer service.

I always eat at this place. I made a delivery. Didn’t come until an hour and half and it was a simple hero and my friend came cold. I spoke to 3 ppl. They said they will make a new one. And what? Make me wait another 1 hr and half? Nah. So he said hes certainly not gonna give me free food. I told him ill give the a bad review then, so he said okay no problem. Of course! He doesnt own the place. What does he care if the place gets a bad review! Oh well! So rude

Just an unmitigated disaster… an abomination to say the least. Charged me 4.37 for two mini bagels that were ¼ the size of bagel boy or any other respectable bagel place and brazenly charged me 3.27 for french vanilla iced coffee when bagel boy charges 1.50 for it. what a disaster and not to mention they take 10 minutes making one bagel. its not rocket science. Rude counter person as well – the list just goes on but we would be here forever. DO NOT GO HERE

Just ok. Less than enthusiastic counter person. Egg on a bagel sandwich came toasted by pressing it on the grill.
Makes it soggy. Never asked if I wanted my order to stay, so that was why I didn’t get my coffee, and had to ask for it, then the sandwich came wrapped. Weak coffee.
Reasonable prices, but too many options for this type of food. Best deal looks like a dozen bagels that comes +2

Came here got eggs and cheese on a bagel. Something taste really awkward about it. Only ate half of the bagel. Felt as if the eggs were laying here since Halloween. It was disgusting!!! I still feel the damn thing circling my stomach.
Not to mention the day I came in. They were installing heaters. And as we paid for our order they started to drill the walls with a hammer drill.
Not sure why they’re doing construction while the store is open. I think these things should be done when no one is there.
2 stars for the girl that works there. Knows how to run the show.
Definitely won’t be coming back. Stay away!!!

To make it short :
This place is an average bagel /​sandwich shop. The plus side is it is open ²⁴⁄₇.
The downside is the people who work here– super unprofessional and extremely slow service. Also items on the menu are overpriced.
I have never waited so long for a cup of coffee in a store that has no other customers but me in it. Hopefully things change for the better.