Sunny Sports

This place is great — would definitely buy from them again. I was skeptical given the great deal and non-​consistent reviews here, but they also have something like18,000 positive feedbacks on eBay and my package came on time and it was as expected.
Customer service was fantastic too and made sure the gloves made it to me on time. Great help from them every step of the way. This was a great first purchase from them.

Should’ve looked on here first before ordering from them online. If you can skip this place. Bad customer service with a damaged product!
Ordered a Northface jacket for my pops from here. It was priced reasonably. Ordered on the 19^th and received it on the 28^th. There shipping is atrociously slow. Missed Christmas but my dad liked the jacket until he saw that there was a slit in the sleeve that down feathers were popping out of. My dad is in his 70’s and is not climbing rocks or rolling on the ground. He wore it around the house. He’s retired. So we initiated a return because there is no way he made that cut himself.
We tried to return it but there returns department would not take it because it «smelled like it was heavily used.» What? I called and asked them to clarify. They said it smelled like a person. Ha? I asked them to explain the smell– smoke? Meatballs? Farts? What the heck? That is the strangest reason I have ever received for an unreturnable item.
This is what it boils down to. You may by lured by the cheap cheap prices. Rightfully so. But beware if something ever goes wrong with your order, you are out of luck. It seems like this place can get by on cheap prices because they never take anything back no matter what is wrong with it.
Pay a little more by ordering from a place with good customer service and returns. Lesson learned.

Placed an order. Received order confirmation. Waited for order to ship. Over a week after the order was placed I received an email saying they couldn’t process the payment without additional information. When I inquired with the company I was told they sent me three notices and at that point they cancel the order and sell the stock. I reviewed my email and had my IT team make sure there were no deleted emails and no problems with my email retrieval. The company argued that they sent three emails. No one once tried to call and the customer service was terrible, insisting they sent correspondence they did not. No resolution was offered since they sold out of the items I requested. Will not place an order here in the future and suggest anyone else find their products elsewhere as well. I should have known better when the site looked sketchy and their customer service had very limited hours. Will be checking my bank account to make sure there is no fraud after this.

BUYER BEWARE! I tried to buy some clothes as a Xmas surprise for my wife on 12/​21, and offered to pay the express shipping of $ 42.
Then, thanks only to the FedEx URL, I was told that it wouldn’t be delivered until after Xmas (12.28) at which point I cancelled the order (they said they hadn’t shipped).
My PayPal money was withdrawn, but I assumed it was a slow week and that they didn’t get around to my refund. I did get several email confirmations after my voice cal confirming the cancellation (with apologies, and I know stuff happens).
But here’s the kicker, out of the blue (1.3.16) I got a new FedEx email saying the parcel’s on its way and I looked to see hat ALL my charges were still charged!
The incompetence of this company is palpable and I trust they will be run out of time soon.
I have engaged PayPal, SunnySports again, and my lawyer if they want to fight me on this unfair treatment.

Ordered a North Face hoodie late Monday night December 28^th and it was in my mailbox on December 31^st. Very fast shipping and the price was $ 50+ off MSRP. Can’t beat that!

After reading the reviews, i was very skeptical about ordering from Sunny Sports but they had a North Face duffle for an UNBELIEVABLE price so I took the chance anyways. I figured if the order did not work out, I would call my credit card company and do a chargeback.
I received the item within five business days with no issues.
Will buy from again!
(They must be owned by adorama because the packaging had adorama’s logo on the packaging tape and bubble material inside.)

Just got my North Face backpack in only a few days and I’m across the country in California. Great products and I was referenced over to their website from Amazon while shopping online for $ 30 cheaper than MSRP. Great deal, fast shipping, just as I expected! Thanks guys! — 100% satisfied and ordering more outdoor gear today.

these guys are great. Surprised at the 1 star reviews. same day tracking info, fast delivery – and 30 — 40% cheaper than REI and like sites for same product? they are a winner in my book.

After reading some of the bad reviews online, I only very hesitantly placed my order with Sunny Sports. I ordered my gear on the Sunday after a holiday and got it by Tuesday! Everything is in great shape and I got everything for about 20% less than I was finding it anywhere else. I had no reason to deal with customer support because my experience was as smooth as it gets.

I should have looked here before ordering. I would have saved myself lots of time. Ordered five North Face Tshirts for work. Price was good, but I guess too good. Paid for three day shipping on the order. At 2PM on the second of three days they emailed me to notify me that they don’t actually have five of the shirts as their inventory stated. Exactly how was this order going to get to me in three days as I paid for if it hasn’t even shipped in the afternoon of the second day. Now my time is wasted on shipping that I could have simply used to someone who has a point of sale system that knows how to keep inventory. Though it wasn’t stated in the email, and I never received a call, I honestly hope they didn’t do a partial shipment and waste more of my time waiting for a refund and returning product. One star for sure. Don’t ask for my phone number in the order, then not bother calling when there is an issue with product delivery.

I ordered a hat from them, it was cheaper than at other stores and was shipped quickly. I was concerned about some of the other negative reviews, but had no problems with them. The hat was exactly as described.

I see a lot of criticism here and I don’t really understand it. I’ve ordered several products from this company and have never had an issue. I will definitely use this company in the near future.

Tried to use sunnysports «Best price guarantee» and «create your own package» a couple different times. after months no one has ever got back to me.
I can only imagine how frustrating it would be if you had to return something to this place… chance of ever getting your money back is probably around 0%

after I post comment, i got an email right away that they will process refund. and, i got the refund as of 03/​15/​2015. purchase date is 1÷31÷2015.
—— 1^st update
I sent an email to the above email in the comment, but no response until now.
After a day or two, I got an phone call from sunnysports, and they issued me a return label. Everything seemed alright at this point.
I returned it, and it got there 3÷3÷15 according to the ups tracking. No refund yet as of 3÷13÷15. No contact from sunnysports (no email, no phone call, no nothing)
I contacted them 3÷10÷15, they said they are busy and ask me to be patient.
— original review (2÷19÷2015)
horrible experience (in progress). I ordered 2 same item from the
. i got the 2 brand new boxed item. but one of them is wrong item (different size although box says correct size). what is even worse is it is very used item (maybe returned or something like that). sent an email to customer service, but they are being very slow.
if you get brand new, correct item from sunnysports, it might be okay. otherwise, don’t waste time.

I see some bad experiences, but my marmot down jacket came quickly and as promised — no problems!

I have ordered winter jackets twice from Sunny Sports. Both of the items I ordered came quickly as promised in perfect condition. There were also an awesome deal!

I was hesitant to place my order after reading reviews, but I am so happy that I did. I ordered a backpack for an upcoming trip on Monday and it arrived last night (Wednesday) exactly like the one I’ve been eyeballing in the Northface store for $ 40 cheaper and free shipping. Thanks for saving me some cash!

Be sure that if you order from
you check the price in the pm vs am hours because they do fluctuate pretty significantly, most recently I noticed it on the sea to summit eVent compression sack, it changed daily by almost 30%.
I have ordered a lot from them in the past including a tent, boots, clothes, various kinds of hiking and camping gear, multiple sleeping bags and back packs. However, you occasionally order something at a fantastic price that suddenly went out of stock that reappears at a much higher price (for instance it happened to me with the Katadyn pocket water filter)
I’ve had no huge problems with the products and the shipping is incredibly fast. Unfortunately it is the customer service and lack of response that got them a low rating from me.
And if you do have problems, don’t waste your time emailing them. They take weeks to respond IF they ever do. You would be better off just calling them and hope you get someone helpful.

This is a no brainier one star. Over two months ago, I purchased a North Face fleece online, and used Paypal. The next day, I received an email that it was no longer in stock. Obviously, I was frustrated that the online store was not up to date on its stock, but that is not uncommon and not why I will never give my business to this company again.
Over the next two months, I wait. I get a few emails over the next month that the fleece is still on back order. Then they go dark. Christmas rolls by, and I did not get the fleece that I was going to give as a present. After Christmas, I take a much needed vacation out of the country. Suddenly, Sunny Sports has the fleece in stock after Christmas and sends me an email saying that my Paypal is refusing payment and that I need to contact them to authorize payment. PayPal is not authorizing payment as a security measure since the order was placed 2 months earlier. Sunny Sports sent a total of three emails on 5 days, which I did not receive as I was on a beach. They then cancel my order.
When I get back to the US, I call them and they tell me that the process was automated and now my order has been lost. They tell me there is nothing they can do about that. I waited for over two months, and they couldn’t wait more than five days. Horrendous customer service.
I do not recommend purchasing from this retailer.

Terrible experience with this company. I purchased an item on Amazon through them. The item said it had was being prepared to ship. I received an email 6 days laters where they said the supplier was out of stock and cancelled my order.
What really happened is that they priced their product below what others were selling it at. They then said I cancelled the order and raised the price on the product they were selling.
STATUS: Shipping Now
LATEST EVENT: Order Received — Jun 20, 2013 12:00:07 AM
DESCRIPTION: We’ve started preparing your shipment for delivery and it should leave our facility in the next few hours to a few days. We’ll send you an e-​mail once your order has shipped. The length of time your shipment spends in this status does not impact your delivery date.