Sunglass Hut

All 5 stars for the young African American man who helped me at 53 W 42 St. NYC. I was looking for something very specific: the best uv protection, with sturdy frames for bicycle riding. Style and brand unimportant. He showed me only what I specified, never trying to steer me to something more expensive. Not the slightest whiff of condescension over my disinterest in logos, trends, etc. or my use of a coupon. I left confident that my purchase was the perfect pair. The month of use since then proves it. Store was nice; return policy generous, though not necessary due to excellent service in the first place.

I walked in there with a pair of sunglasses I had received form a corporate party and was told to go to any Sunglass Hut for an exchange. Upon entering, I walked by two employees weren’t helping anyone out but didn’t even acknowledge me walking by them. When I finally got someones attention, I had explained to her that I was there for an exchange on a gift. When the manager came over, he promptly, with an attitude, tells me that I am not allowed to refund gifts. When I told him I wasn’t looking for a refund but an exchange, he walks over to the computer and tells the girl to tell me to look for a pair I like. As I started looking around, I noticed all the sales reps walked away from me bc they knew there was no ‘sale’ involved with me. Which wasn’t the case, I was willing to spend an extra $ 150, if I found a pair I liked. Finally this guy came over and made a few suggestions. After making my pick, I went with the even exchange, I was brought over to the counter where the guy and girl had a stand off as to who will finish the transaction. Not bc they both wanted to but bc they both didn’t want to. And this was all right in front of the manager and me, Chris, who didn’t even blink and eye. When the exchange was done, I had to ask them for an adjustment bc of course, they didn’t. One tech tells the girl that he’s not good at adjusting the nose, so the bring over the manager. He uses nothing but his filthy fingers to make the adjustments. After a few mins, I finally said that was good enough. THEN they let me walk out of the store with all types of finger prints smeared allllll over the sunglasses! So I walked over to the Sunglass Hut inside of Macy’s in Herald Sq. and asked for an adjustment. NoW, they were pretty awesome. THENNNNNNN when I got home, I took out the case they gave me for the new Ray-​Bans and the case is too smalllll!!! I guess I can’t complain bc I received a free pair of sunglasses… oh wait, yes I friggen can complain about their crappy service. Never again am I going there.

Outstanding! I went in with a broken pair of sunglasses and Chris could not have been more helpful. He was absolutely wonderful. Fantastic service!!!

I HATE, when an employee follows you everywhere within the store. I do understand that there are stores where they have to pest you and follow to provide «good customer servie», but damn! it makes me feel very uncomfortable and almost forgot why I was there. I ended up playing let’s-see-where-you-follow-me-now game with the guy.

perfect.
I bought an expensive pair of ray bans and they cracked on the pavement during the fireworks. the next day I return to the store and not more than 5 minutes later I was walking on the street in a new clean pair.
go here. don’t go anywhere else.

Maybe I had the displeasure of dealing with the same person Janey M. dealt with since the lady who initially was helping me became this pestering prick trying too hard to make a sale. This is where I turn into a very dry person and all my responses become rather blunt and «d*ckish»…after she noticed my tone she eased up and took 5…2 stars for the normal associate helping me make a selection based on MY tastes and preference.