Starbucks

Small place, no seating. Got my daughter’s order completely wrong. Made her go pay 54 cents more because they had not charged her for a big enough size. Had to cut in line or wait to go through line again, that is bad business. How about, it you get the order wrong, you make it right and write the 64 cents off for not charging for the correct size.

Visited here twice while on vacation in NYC. The Baristas were friendly, made eye contact, smiled, and made our drinks quickly and accurately!
The clientele seemed to be rather cranky… maybe that’s an NYC thing or they just all needed coffee, but every one of them looked miserable! LOL!
It is a cramped location, but a positive attitude makes life better so lighten up and enjoy life!

It takes 15 minutes to pour a black coffee. Do not come here during weekday morning rush #productivityfail

Idk why people from the previous reviews have bad experience but I have never got a bad experience in this Starbucks. Maybe it is because I come here before 10AM but there was this one time I came in here 1 time in the afternoon and hey were fast.
Workers are nice and they are very accommodating.
They do smile at times but I understand that all humans have struggles and not always upbeat.
However one star was took away because, the first time the tables were a mess. I feel like they didn’t even clean it the night before.
They should’ve at least cleaned it when they started their shift.
They never got my order wrong and there is no problem with the Starbucks rewards card. It has always been getting 10 stars to get a free drink.
I always go to this Starbucks because, it is close to my workplace. They make drinks fast and thats a plus for me. Just clean better next time please.

I wanted to give this Starbucks more than just a star. But I’ve had enough of the overpriced cups of ice.
If I ever order a refresher, it’s a strawberry acai. I ask for NO ice, and for extra strawberries (because if you don’t ask for some more, you’ll get one or two small pieces.) I don’t think it’s that hard to make. Yet it takes them a long time. (Just 1 customer in front of me, none behind me, and it took the entire 15 minute break I had to get my drink.)
Your order will be 80% ice. I remind the barista, and it’s still full of ice. The drinks are already expensive, why do they have to put so much ice. I can’t stress this enough. This is actually the reason why I’m even writing this review. I’ve given them way too many chances, and I still get a cup of ice. If the new star system went by how much ice you receive, I’d be eligible to stay a gold member til 2064.
95% of the time the cashiers have an attitude. Only two people that work there are nice. And I know I’m not the only one who believes this. All of my co-​workers believe this. The rest of the sour Starbucks crew needs to print out a smile and glue it to their face for their shift. Not everyone who is ordering is being an uptight, angry human demanding their order to be precise. If my order has a mistake.fine. But if this happens ALL THE TIME, I just can’t handle that. It gets annoying.
And I hate the new points card system. Spending more to stay gold member? Aside from getting cup loads if ice, this new system is also irritating. :(
*one star because I occasionally get the barista that’s friendly.

Worst starbucks customer service so far. Unfriendly, indifferent staff. Staff talk to each other while taking an order from a customer.

The cashiers and barista are always friendly at this location. The only issue is the space, it gets crowded quickly. As far as the coffee and lattes you really can’t go wrong with Starbucks unless they have a rogue agent.

I had some unpleasant experience at this location.
I always try to visit other location either one in Manhattan mall or one in Macy’s Starbucks. They are excellent.

Weak to indifferent customer service. Didn’t have carry out trays, one didn’t even know which urn had the dark roast. In the world of Starbucks this place is near the bottom

There should actually be no star for the customer service at this location. There were four workers behind the counter and one pair of customers in front of me and yet it took forever for those ppl to even order from this one girl at the register. Obviously other ppl have encountered the same terrible service. More and more starbucks seems to have liwer quality standards for their employees and for that more and more reason to go to non-​starbucks for my expensive coffee.

Terrible customer service with very unhappy employees. I asked for my iced espresso in a Grande cup and they gave me a tall which was fine (an honest mistake), but when I asked to put it in a grande cup, the lady spoke back to me under her breath with an attitude. Today, this guy ordered 6 drinks, he asked for a tray, said they didn’t have any and proceeded about their business and ignored him. He stood there for a while, then asked for a bag, the guy ignored him, but finally another lady responded.

Sigh. I’m not sure why Starbucks chooses to eben have these teeny tiny outposts. This starbucks is close to my freelance gig, so I’m a regular but its so small and so tight inside. Because of that I avoid it durinng rush hour because its a mad house.
On off hours or before 9a.m. its not as bad and they’re usually pretty good with getting your beverages in a timely manner.
They l
Also usully have pastries, ect. In stock when the starbucks on Broadway usually doesnt.
Go if you need to, but only dirong «off» hours.